software engineer

customer service representative

director of marketing

support specialist

receptionist

TaxSlayer

Agreed on a below average customer service wage, ended up being Tech support, Tax advisor AND customer service. 

Job could be easy with proper industry standard departments setup (tax department, Legal, Complaints..etc), but the KnowledgeBase they want us to use for everything from tax questions to tech support is Vague at times and Some managers can be condesending when you ask for help without giving any clear effecient direction, so I found it better and more efficient to just find my own information and muddle through.

Outdated phone support CSA policies, software and procedures due to the fact that virtually none of those in charge have worked in the support field at any place other than Taxslayer in 10 years or more.

Most enjoyable part was helping some of the customers work through issues. while the hardest was dealing with managemant and those customers who shouldn't own a computer much less any tax preperation software.
Training, Vetting or charging fees after a certain number of support calls (as most modern support companies do) would cure alot of these issues and save the company a lot of money spent on CSA stress, time and turnover.

Didn't really care about the culture as it was just a seasonal thing with no investment, but it seems to be based on favoritism and following their dated way of doing things.

Overall Its not bad for a quick buck, but does not meet the basic CSA standards of those with any modern experience in the phone/tech support field.

I worked at TaxSlayer, and unfortunately, my experience was very disappointing.

One of the biggest challenges was the heavy reliance on an internal AI chatbot while actively speaking with customers. Representatives were expected to chat with the AI in real time during live calls to find answers to customer questions. Instead of making the job easier, it often made conversations more stressful and less natural. Juggling between listening to the customer, searching or rephrasing questions for the AI, and trying to provide accurate information created constant pressure.

Training and workflow felt structured around the AI system rather than empowering employees with thorough knowledge. Instead of building confidence in understanding tax software and policies, there was an overdependence on the chatbot as the primary knowledge source.

Overall, the environment felt stressful and overly automated, with technology sometimes getting in the way of providing good customer service. While the idea of AI support sounds modern and efficient, in practice it made the role more difficult than it needed to be.

This was my first call center job and I had only basic knowledge of tech support and tax preparation. I applied because I was able to train and work remotely, and the pay was fair for the position. No matter what experience you bring to the table, upon completion of the training session, you will have the knowledge and resources to do the job. I was a little nervous the first day I took calls but that quickly faded. Don't worry about that too much, EVERYONE feels that way. You are not expected to know or memorize everything, will have more than adequate support and resources. The customers are great too, most are patient and really appreciate your effort to help. Leads are incredibly knowledgeable and supportive not to mention fun. Frequent gift card giveaways!

Worked as a phone support specialist. great pay in the world of phone support. in person is great- occasional free meals, always free sale pastries in kitchen. they train as best they can but easiest to just hit the ground running and figure it out. heavily management dependent and they occasionally get an attitude when its super busy but most days they're nice and understand why you don't know. system is hard to use until you get the hang of it. customers are quite rude or extremely nice but that's customer service. overall they are a great place to do phone support. remote now which is super helpful but make sure you're active and on teams! i worked in vita- so much better easier and slower than pro.

Excellent company to work for if you are a good fit. The seasonal Customer Service Representative position requires good interpersonal skills and the ability understand the tax program.  A new employee has a week of training before actually doing the job. Things start off slow so one should take the time to learn the program inside and out. 
Management and the Leads are for the most part pretty good and readily available for assistance. They are also relatively understanding about call times which can vary greatly. The most challenging times are when call volume is up.
Many full-time permanent employees are recruited from the seasonal workforce. This type of work is not for everyone, but if you do a really great job there are opportunities.

One of the best places in the Augusta area to work.  With a large focus on family and friends, the company takes all employees on a paid trip each year post tax season.  The new innovation campus has been shaping into a very fun center for creativity and development including arcade machines, self-use vending/snack stores, several company sponsored events hosted there and great synergy between co-workers.  

Some of middle management is still evolving to the productivity gained by leveraging the talent of your team members and allowing free creative energies.  Its that growth that keeps everyone looking up and forward to advancement. I would highly recommend any to apply and join.

I worked there from October till February when I got a full-time job somewhere else.  Training was fun and all the full time staff you work with are very friendly.  Probably the most positive atmosphere I worked in. Only cons are lack of parking so you had to park across the street and walk across a four lane road that people don't want to stop at cross walk.  Management also needed to dicipline people who didn't work or failed to show up on a consistent basis.  I think one employee showed up one day a week during the busy time in January.  She was still on the schedule when I left.  Other than that it was a good place to work and gain some customer service skills.

Working seasonal support for online tax preparation at TaxSlayer includes phones, chat, email, and more in depth research.  The permanent staff cultivates a positive work environment.  The scheduling of the seasonal support staff is very organized.  The staff provides frequent incentives for encouragement and energy.  The hardest part of the job was the learning curve--where to find answers to complex tax questions, and how to navigate the systems that are used daily.  The most enjoyable part of the job for me was the research, which was the main aspect of answering the more complex tax questions.

Answer questions/calls from clients who have purchased TaxSlayer software. The role is supposed to be about assisting with the software, but you will be better at preparing tax returns than the clients that you work with.  Management is knowledgeable, but they are outnumbered when it comes to specific tax questions that may not be readily known.  It is sad that clients who purchase their software also have the benefit of getting their work done for them.

This company has an issue with favoritism and it is because it is privately owned by a family - so as long as the family is loyal to you, you can treat people however you want and your mistreatment of them becomes their problem.

It would be nice if they would get rid of some of the people that are stress causers that are rude, nasty and often make horrible comments about others as if it is normal to speak like that.

This behavior causes such a horrible work environment of which you don't know who you can go to and who you cannot go to for fear of accidentally "overstepping your job".

The company has great perks if you can deal with the horrible work environment.

Top Job Titles	Average Salary
Software engineer 17 salaries reported	$61,915 per year
Customer service representative 4 salaries reported	$15.13 per hour
Director of marketing 3 salaries reported	$161,667 per year
Support specialist 1 salary reported	$43,000 per year
Receptionist 1 salary reported	$14.50 per hour

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