nurse practitioner

emergency medicine physician

primary care physician

advanced practice provider

physician

TeamHealth

If you are a clinical psychologist, this company is not for you. TeamHealth (TH) is a for-profit company that is entirely designed around the medical model and therefore provides extremely impoverished care for their vulnerable patients while simultaneously charging unconscionably exorbitant fees. I felt disgusted nearly every day I worked for them, and I'm ashamed I did it as long as I did.

I can imagine no more ironic name for this company than "TeamHealth"; you work alone (when necessary, consultation with other providers is done through email) and health is secondary to profiteering. 

TH has conveniently set up their employee compensation system so that you only make money when they make money. It is designed for medication providers who can get in, prescribe a pill, and get out fast; it is all about production numbers. TH's salary structure disincentivizes building relationships or going the extra mile. What they encourage is for you to talk to patients for about 15 minutes and move on. You are, in essence, punished for caring, competence, or dedication. This is because you only get compensated for billable hours, and billable hours only cover psychotherapy (with rare, more-trouble-than-its-worth exceptions). If you talk to social workers, nursing, financial/insurance people, family, physicians, Pas, make phone calls, do research or notes, score assessments, wait for patients, teach, coordinate environmental interventions or behavior modification programs, etc. you do it all on your own dime. You are encouraged to "beat the bushes", i.e. be a salesperson, while in the nursing home to drum up business, and this, too, you are expected to do for free.

And, financially, TH is obscene. They bill over $400 dollars for an initial evaluation while, in the community, a similar service would cost less than $150 (the patients can't just go to another provider because they are usually stuck in the facility). It is not at all unusual to hear of vulnerable, older adults losing everything, including their house, to these kinds of outlandish medical bills. TH does not tell you, as the provider, they are doing this to people. Many months after I began working for them, I was unspeakably disgusted and embarrassed to find this out when a patient justifiably lashed out at me while informing me of the bill they'd received. You, as the provider, are put in the position of obtaining the patient's informed consent when you, yourself, have not been fully informed. (And, fairly regularly, you have to then conclude the patient from whom you just obtained informed consent is cognitively impaired, thereby basically nullifying the informed consent, which could leave you potentially liable). 

And, by the way, TH only pays you about 15% of what they bill. The other 85% is apparently used to support the cumbersome, Rube Goldberg machinations of administrative overhead that creates an impenetrable phalanx should you ever need any kind of support for anything (e.g. tech support, human resources, health insurance, etc.)

Not only is TH relentlessly medical in their approach to care, the nursing homes are, too. The cultures of both are not just unsupportive of psychologists, they are subtly oppressive. Psychologists are relegated to lowest position of priority, below physicians, PAs, nurses, dentists, podiatrists, physical therapy, CNAs, activity therapists, meals, naps, and bingo. This translates into spending a great deal of time just trying to meet with your patients, often unsuccessfully, and you receive no compensation for this time. Further, medication is always the first response to any psychological issue and patients are almost always medicated by the time they are referred to psychology.

TH also does not provide access to psychological testing unless it is in the public domain (i.e. they don't have to pay for it). For example, I attempted to obtain a much-needed test for malingering and I was subjected to an absurd inquisition of emails by an array of middle-management and ultimately denied. I was told overtly it was not my job, as a doctor of psychology, to make these sorts of psychological determinations and that I should just stick with making brief (money-making) contacts. Without having access to the support standardized measures provide, you are left to make conclusions, on record, without the benefit of corroborating evidence, thereby increasing your own liability.

Two other psychologists I know who are working, or worked, for TH also found the job deplorable. Both are exceptional people. One left after a few months and the other laments being trapped due to their role as the sole provider of health insurance to their family and is, or was, actively looking for a way out.

As for me, when Covid-19 cut into TH's bottom line, they gave me the ol' "staff reduction" treatment. I'm actually grateful for this as I should have left the company long before. TH offered no severance pay and no support, just a heartless vice-president on a conference call who was clearly irritated that I was asking a few questions as they took away my only source of income. I had to convince them to allow me one last week of employment in order to say goodbye to some of my patients.

If you are a psychologist, do not get stuck working for this company. TH is an elegant embodiment of all that is wrong with for-profit healthcare, and psychologists are not respected, supported, or appropriately compensated.

Pros: 12 weeks of Paid training, you will learn multiple EMRS in a production based Environment- this will look good on your resume, flexible hours, good production bonuses for some, 8
Paid holidays in addition to PTO time, they will pay for your CPC. OT if you like it. 

Cons- where do I even start. First of all, don’t believe anything management says. They make a lot of false promises that never come true. Anytime they say something is going to happen, don’t count on it. This place is a coding sweatshop and at the end of the day, the employee is just another a number and they are only trying to maximize production. 
Policies- they love to quote policies yet if you look in the policy and procedure handbook, half the time you will not find these so called
Policies in there.

Qa’s- ridiculously high standards. They only allow a few errors. They also pit the auditors against the coders. Auditors go out of their way to find coder errors, they nit pick and sometimes quote rules that you didn’t even know existed that aren’t anywhere in the coding manual. It’s also set up to almost always rule in favor of the auditor. You can argue all you want, it doesn’t matter who is right and who is wrong because 90% of the time they will refuse to take off variances off the coder even if it wasnt a true variance or if the coder was told incorrectly. And if you ask questions about anything QA related, expect a rude response. 

Trust issues- even if you are a 100% trustworthy dependable employee don’t expect management to treat you that way. The department I worked in was the land of micromanagement. They will watch employees and question what they are doing if they don’t see them entering codes into the system if more then a few minutes go by. I have seen them question employees for spending
Too much time in the bathroom. They randomly audit the break log and hunt people down if they aren’t at their desk constantly and make sure you don’t go one minute over your allocated break time. 

Work- work is not balanced out fairly between teams and it does no good to speak up about this issue. Some teams have more then enough work for the month, other teams are constantly running out and constantly having to switch between EMR systems yet all coders are held to the same
Production/QA standard regardless. Coder A who gets to stay on the same easy hospital all the time who does 30 DOS an hour and always gets good audits because they are use to getting audited on the same thing of course has better production/QA standards  then Coder B who has to switch between several EMR systems everyday and is constantly asked to help out on other teams and harder EMRS yet they are held to the same standard which means Coder A gets better production bonuses. 

referral bonus- if you refer an employee to TH and they get hired on you are suppose to get a bonus. Yet if that person doesn’t fill out the application correctly you don’t get the bonus. And once you quit, they keep your last production bonus that you worked so hard for, so don’t bother looking for that. (Another “policy” that is mysteriously missing from the policy handbook) 

Production over quality- QA’s are your job security but at the end of the day most coders feel like they value production over quality. They constantly push you to code more, get more done, and go faster. If your numbers go down they will question why. And don’t understand that not all EMRS and not all charts are created equal. 

Close week- the most ridiculous thing ever. The last week of the month they refuse to tell you what time you will be clocking out. Could be 3:00, could be 7:00 who knows. And they won’t tell you until 30
Minutes before letting you off, yet if you go over your hours for the week you get a rude email from management. 

Ot- some departments rarely get any break from OT. They wait until the last minute to tell you about OT for the next week. They tell you that you have a flexible schedule yet you really don’t have much wiggle room if you have to work 48 hour weeks and then they sometimes have mandatory Saturdays. Or they schedule meetings at the last minute. So it’s not a very family friendly company. 

Clocking out- if you run out of work during your regularly scheduled shift and there is no coding senoir on the clock they expect you to clock out and then make up the time later. Computer issues that aren’t your fault? Clock out and make up your time later. If the company programs are experiencing downtime during your shift? Need to bring your computer in to be worked on? Need to drive in for a meeting? Yup,Clock out. 

Management is strict, rude, and they like to show that they are in charge. If you like to be treated like a number in a sweat shop, have your every move questioned, be walked all over then good news this is the company for you. 

This company has decent benefits but the stressful, negative environment takes a toll
On your mental and physical health.

TeamHealth company benefits were good and schedules not too bad. The work is complex, however, with workers largely left to "freeboot" their way toward fulfilling the demanding productivity demands. The management style is basically to use overworked administrators to coach the workers individually or be available to ask questions, and there are documents containing some information on a company server. Beyond that, the approach is to permit you to blunder your way toward the next review, which you never know when to expect, then to place you on disciplinary steps for the inevitable errors you will commit due to the company's lack of information-gathering and sharing on the topic of carrier specifics (private companies using their own methods remain a large efficiency killer when it comes to physicians collecting from insurors in the USA). Devil's in the details. In practice, the work is as complex as computer support, but the upper management (who are physicians) had no idea how to manage this type of vital knowledge in such an environment so as to facilitate efficiency in their workforce, nor even to realize the need for the kinds of systems (or the need to hire the teams who can create them) that would make such a goal achievable. The result, in the company's recent history, has been increased production workloads and rises in attrition. When experienced managers leave, the knowledge they gained the hard way goes out the door with them. TeamHealth is owned by a large financial company and, by all appearances, salaries are being driven down under pressure from the owners. There are few males in the workforce in this company. I was one of those for a year and a half. After seeing attrition rise, an employee reduced to tears and another one stricken by a panic attack, I finally lost my patience with the management style, verbally argued with some of the claims management opted to make during my own review, and I was dismissed (just after receiving a certificate for "most improved" productivity numbers on my team for that month). A co-worker who left shortly before that contacted me to state she had been given an ultimatum to quit or be fired. She chose to quit and soon found work in a competing firm. By contrast, I have been effectively locked out of the full-time work force for a year and a half for any position since my termination; word to the wise. You may hear that TeamHealth is one of the best workplaces in the Knoxville area. Perhaps. Tragic, if true.

This company has a LOT of division between departments and management. It's a cubical nightmare that makes you feel like a lab rat. They have impossibly high coding standards with coding rules (not AAPC guidelines) changing daily and you have to keep up. It is very difficult to do and the education is poor (they think it's great-it isn't). Everything correlates to the P&P, a huge binder of ever changing coding rules. The way things are written it is very easy to interpret incorrectly. There is a very high turnover rate due to this. They closely monitor your productivity and work quality, which is a great thing except that the way they do it is terrifying. Everyone is in constant fear of their job. You are monitored in all aspects of your work and personal time at work. Don't take too long in the bathroom. Don't slouch too much at your desk. No noise at all. Don't eat anything that prevents you from being able to type at your desk. It's like a sweat shop. Their coding cheats the system and you will almost always bill the highest possible level of care. No wifi and you can't use your computer to listen to anything so bye bye data plan. Management picks favorites and they get the easiest hospitals to code. They bully people out if they do not like them. The management team has been in place there for eons and it shows. They have little idea of the reality of what is going on for coders. You're just an employee number to them. People disappear overnight and they don't care because everyone is easily replaceable. The bonus potential is a scam. It's very difficult to meet the requirements for it unless you get a prime hospital. Overtime is a requirement. Do not dare ask to leave to go pick your kid up. Flex time is a joke bc you can't really use it. Pto is difficult to get approval for. Management emails are rude and direct. Seniors pick favorites and those people get extra help and know when they are being QA'd. Don't even get me started on QA. It's their quality assurance. It will give you literal nightmares and haunt your sleep. This place is extremely stressful. They put on a lot of window dressings to make it look like a nice place to work but it will take years off of your life.

My experience at this company unfortunately did not align with the expectations set during the recruitment process. While I was hopeful for a supportive environment with opportunities for growth, I encountered several challenges:

Recruitment Discrepancies: The initial portrayal of a supportive atmosphere with long-term employees and career mobility did not match the reality I experienced.
High Departmental Turnover and Lack of Transparency: I was placed in a department with a notably high rate of employee turnover. Information regarding pre-existing challenges, such as a significant work backlog and a difficult team atmosphere, was not disclosed prior to or upon joining.
Insufficient Training and Onboarding: The onboarding process was minimal. After an initial period with little direction, I was expected to operate independently without adequate training or clear instructions for complex tasks, often being told to "figure it out."
Challenging Management and Work Culture: Management practices contributed to a difficult work environment. There were instances of unprofessional conduct and intimidation tactics. Reports of formal complaints regarding these issues did not seem to lead to observable changes. Employment felt precarious, with some departures occurring without warning. Concerns also arose regarding inappropriate professional boundaries.
Limited HR Support: When concerns were documented and escalated to HR, there was a perceived lack of active intervention or advocacy for staff, even in situations where employees faced public criticism in meetings.
Compensation and Recognition: Pay was modest, often near minimum wage, which did not feel proportionate to the workload and stress levels. Employee appreciation gestures were minimal, such as a small holiday bonus after a year of demanding work.
Risk of Burnout: The combination of inadequate support, challenging leadership, and high expectations created an environment where employee burnout appeared common, likely contributing to the high turnover rate. Potential employees should carefully consider these factors.

This is the worst place I have ever worked! They do NOT care about employees unless you're management! I was being harrassed by management simply because she did not like me! I have been picked on, singled out, and lied on! I complain about it, then all of the sudden there is a call to the anonymous hotline about me and I'm fired!! I was in the highest dept you could be in at our location and it's still horrible!! Management is horrible!! There were four of us in my particular division of the dept. We had one transfer and one left the company all together. That left us with two people to do the work of four. No one was hired to replace the two that left!! I warned them we were falling behind on our project several times and was told not to worry about it!! All of the sudden when upper management came down on my management, then it was a problem and we were forced to double our daily quota and work OT (without extra pay since we were salary). Then it was blamed on us for falling behind and we were treated poorly by the manager that hates everyone!! I asked her boss if I could come and speak with her. I mentioned some of my concerns and I feel like that put a target on my back!! They truly do NOT care about the job that we are there to do!!! It is like attending high school all over again with they way these "grown women" in management act! Then you throw in the fact that over half of management is related, then no wonder it's everyone else who gets fired!! I had a 98.7% error rate for the entire year! I was one of their fastest coders and any extra work or special projects were always assigned to me! Even though I had the extra work, I was still given the same deadline as everyone else with no extra pay, recognition, or anything for that matter and I never complained!!! So, since "the mean girls" couldn't fire me on my job performance, they started to make up lies and  over exaggerate every single thing I said or did! Think twice before you decide to work at this terrible place!! I wish I had!!

I worked at TeamHealth for years and saw it as a place of where I could see myself retiring. However, when Blacktone took over that’s where things started going down. Everything is about the “budget”. People are jumping ship more than I have ever seen. No one is left and management is to blame. The first major problem is the assistant VP. Horrible attitude, lies, and lack of knowledge on that end. Promotions are a joke. It’s all about who you know and who you suck up to the most. If you are really smart and know your job, they use you. You won’t be promoted. They teach you about compliance, yet fraud is committed daily. Reps in patient accounts will post money to other accounts just to save their butt or make production, while the patient that should have had the money post to their account gets sent to collections. They will also bill patients that have Medicare and Medicaid that state specifically to not bill. Patients end up paying and when you bring it up to management they will tell you to not worry about it. The AR and PA Depts have reps that are not trained and should not be out on the floor. This includes seniors,supervisors, and the managers themselves. No knowledge and write offs are submitted by the thousands daily. They cover this up by using contractual adjustment codes instead which is again, fraud. Easy changes could be made by replacing ALL management and promoting the reps that have the knowledge to do the job. There’s not many left but they could make a HUGE difference in the billing operations. Management is now about power. They have forgotten where they have come from and once started at the bottom and now use their power. It’s ruining the company. Sucks a multi million dollar company will pay you $12 when a small office will pay you $15-16 for the same thing. The benefits are great, but management has ruined it and caused me to leave along with many others.

What is the best part of working at the company?
I was able to make my own hours from 5am - 1:30pm M-F and have time to pick up kids from school. 
 You have a variety of choices for benefits and discounts to several entertainments and more.

What is the most stressful part about working at the company?
You have to be a self starter and teach yourself how to do your job role with a manual that is outdated and inaccurate and using EMR system only for that hosp/company.  Raises are bad if you get one.  You're over worked and given unreasonable goals to meet.  The higher up people got their role because they were the only ones who stuck around during COVID. If you get a supervisor role they expect you to finish all the facilities in your region reports, billing, and more to meet deadlines.  You would be sleep deprived and on call all under salary pay.  Favorites are played and they try to under pay you on a job role that is hourly stating due to not having a degree IF you are ethnic.  Also they don't care if you have kids they expect you to pay for an at home nanny.  If working at a hospital location you will get sick with either covid, stomach bug or whatever is going around.  You can only call out 5 times in one year.  You are also requires to work during hurricanes, remember hospitals are open 24/7! 

What is the work environment and culture like at the company?
You're under paid and they play favorites.

What is a typical day like for you at the company?
My day begins at 5am, I get two 10 min breaks and a 30 min lunch. I do reports and billing as well as admin support along with handling mail, ordering supplies and managing death certificates.  Also assist in all provider inquiries.

I came to the TeamHealth Medical Call Center (THMCC) several years ago, after working for a global BPO company. I was looking for a place I could use my education and skills while taking on new learning opportunities. I was also looking for a better work-life balance and less stress. 

THMCC gave me all of those things and more. In my position, I am able to utilize my skill set and strengths, and have gained the confidence and respect of my peers and superiors. The management team truly cares about each other and their employees, and although it sounds cliche, it feels like a family. 

It is very important to me to have pride and believe in the work I do and who I do it for. I can say I am very proud to work for THMCC and fully believe in the mission of the company. We hold ourselves to a higher standard, and it shows in the prestigious list of clients we partner with as well as the length of those client relationships. 

THMCC has a great benefits package and 401k program. The workplace is extremely comfortable and conveniently located just off Pellissippi Parkway near Lovell Road. For those who are interested in extra-curricular activities, THMCC also participates in several local and national charitable events each year. There are plenty of opportunities to get involved and support causes important to you.  

If you want to work for a company that genuinely exists to serve others, and for a team that will push you to be the best version of yourself, then THMCC is a great place to bring your career.

The training I received was a joke. The first week was in a structured environment and the trainer was very skilled, direct, and I learned a lot. After that, you're sitting at a call-center-type cubicle on a Zoom call and you better pray your trainer/senior is actually invested in teaching you anything. I was trained with another lady and 3/4 of the allowed time was spent with my 'trainer/senior' teaching my coworker what a mouse cursor was. I did not receive proper training, but am a self starter and I have a willing to learn attitude and took ownership of making sure I learned what was expected of me. Beware of this, as management will see that you have 'potential' and throw everything at you without making sure you even know what you're doing. I was meeting over double what the production expectations were, but that only made the higher ups load more on you, making it impossible for you to do your own job, since everyone is in a panic to meet their own deadlines due to lazy coworkers and no accountability. I found that the "team" was a group of 45 or so people that only had 5-6 that cared to try to do the job correctly. So if you reach out to anyone (it's 100% remote once they send you home after training), it could be a month before you get an answer. Everyone finds any excuse to pass the buck, or make you look bad to try to make themselves look better. 

Top Job Titles	Average Salary
Nurse practitioner 194 salaries reported	$118,731 per year
Emergency medicine physician 111 salaries reported	$186 per hour
Primary care physician 236 salaries reported	$193,403 per year
Advanced practice provider 79 salaries reported	$115,511 per year
Physician 130 salaries reported	$204,086 per year

Working at TeamHealth: Company Overview and Reviews

TeamHealth

TeamHealth Ratings

Popular jobs at TeamHealth

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected