senior system engineer

senior it technician

help desk analyst

senior technician

it technician

TeamLogic IT

I first applied for this company because I felt it was time for a change after being at another MSP for 5 years and wanted to get out there and see something different. I was impressed at first. The company seemed like it was very organized and structured. When I asked about the company culture, the owner of the Phoenix franchise told me specifically that they wanted people to, "go home to their families". This turned out to be anything but true.
After I accepted the offer letter, the manager calls me on the Saturday before the Monday I was supposed to start to see if I was available to work a project. Fortunately, I was out and unavailable. A company that values work/life balance is calling me to see if I can work on the weekend before I even started with them? The manager would also message me on slack outside of work hours like it was no big deal. Never once did the manager so much as say, "sorry to bother," as if he felt entitled to just reach out to me whenever. I do understand that in IT there is after hours work and that there are emergencies sometimes, however this was not the case. 

In addition to the lack of work life balance, the way the company was structured did not allow you plan your own work out and created a lot of work flow issues. Management wants to be in charge of scheduling your onsite visits and does not do a very good of it, for example, one time me and another tier 2 tech were told that we needed to drop what we were doing so that we could go somewhere to setup a patch panel and do a workgroup to domain migration, because the manager forgot about this. No time to even plan that out. Another time I was messaged on slack at 6:00 am to go do a brand new computer setup. I was sent there with a computer that had almost nothing done on it and had to set everything up from scratch on it, which brings up another issue, that they passed work on from person to person a lot and expected you to be up to speed. They also did not want to hire an answering service or a receptionist to do any kind of call filtering. They did have it setup so that tier 1 answers the phones first, but if they're tied up it's tier 2. This sets you up for a situation where could be trying to work on something, but keep getting interrupted with calls. These calls could sometimes be a sales call, a call for the owner or manager, or someone trying to call a different tlit franchise. It also ends up forcing tier 1 techs to catch up on tickets during the weekends, because they are always being pulled away from what they are doing with phone calls. Sometimes as a result, I would end up being called by tier 1 to be asked if I could work on something during the weekend.
In addition, they also closely monitored how long you would spend at a client's site, with no regard as to other variables that might be happening.


This review is for the Valencia, CA Branch.

Only Pros were the salary was good, and clients were fairly easy to work with.

This specific branch gives no benefits, no 401K, or no travel expense compensation to client locations when needed. The Owner has no direction or experience in the Manage Service Provider (MSP) environment. There was only 3 employees total at this branch - the Owner, a Part-Time Technician, and myself, a Senior Technician. The owner is clueless on how to sign up new potential clients even when I offered advice, they don't understand or know how to use their any of their own softwares/applications, no training given, and expected to learn everything on my own. From my knowledge stated by the owner, this specific branch has gone through many other technicians before I came in. When I first got onboarded, the ticketing system was in complete chaos and had been backed up since March 2020 - 4 months before I started - I finished 100% of those tickets in my 3 months of employment. I had to rebuild relationships with owner's clients since tensions were very high. I was working remotely 90% of the time when I started the job because of the Covid-19 Pandemic and always communicated with the boss via Microsoft Teams, CC’ed them on emails, talked over the phone, but in the last few weeks this suddenly changed for no apparent reason and the owner started to micromanage and I was accused of “plotting against them” and claimed I wasn’t “doing my job” after completing dozens of tickets and projects within the 3 months of working here. After all of the work I executed and completed the owner would not acknowledge any of my accomplishments and claimed I was not documenting or tracking my time worked when everything I did was documented in their ticket system, which they don’t know how to use themselves, and claiming I was not communicating enough. The expectations from the owner were too high, and they flip flopped on my job responsibilities constantly. 

The owner of this branch needs to hire a Business Partner or IT director to help them, not a Senior Technician. They need to run this business as a small business instead of a corporate office with only 2 employees. 

Beware of working for this specific branch.

A typical day begins with a brief stand-up meeting, followed by focusing on your assigned department or role and resolving as many tickets as possible. The franchise I worked for offered a great deal of freedom, allowing exposure to different technical areas. However, this also meant being expected to become proficient quickly across multiple domains.

When the workload is manageable, it can be an enjoyable place to work. There are plenty of snacks, and the senior engineers and management are generally willing to assist when they have time.

The work culture is typical of a managed service provider (MSP)—fast-paced and varied. Success often depends on developing strong problem-solving skills and adapting quickly. Advancement tends to favor individuals with more technical experience, so new professionals may need to invest additional effort in skill development outside of work to progress.

Overall, this role can be rewarding for those with existing experience in systems, networking, or cloud technologies. It’s a demanding environment but provides opportunities to learn and grow if you take initiative and dedicate time to continuous development.

I think TLIT is a great place to work.  The job can be stressful because it is hands-on IT with direct customer service.  As you my know, customers can be challenging and expect a great deal.  I have found the game of keeping them satisfied challenging and rewarding.  Most are very appreciative of our support.  Aside from that, I have watched the business grow as I have been here and I have a direct tie-in to profit sharing in the growth and expansion of the business.  That said, this job isn't for everyone. I have seen a couple of co-workers come and go. Those who don't make it typically flame out in the first few months due to lack of work ethic, inability to communicate technical concepts in simple people-centric ways, or an inability to collaborate effectively within a dynamic small team and sales environment.  This is a business, so I have noticed that those who have difficulty here, don't have a strong understanding of business concepts like P&L and ROI.  Regardless, I enjoy it and felt compelled to post due to some of the other posts I see here clearly from people chasing a paycheck rather than building business and career equity.

During my time at this location, management demonstrated a lack of clarity, consistency, and responsibility in both client interactions and internal communication. Expectations for employees were often ambiguous, leading to operational inefficiencies and misalignment with client needs. My manager was consistently overwhelmed due to an excessive workload, which was frequently offloaded onto technicians without proper support or structure. Skill development and professional growth opportunities were neglected, leaving employees without the necessary resources to enhance their technical expertise. Decision-making regarding client needs and service expectations was inconsistent, leading to frustration among both employees and clients. The overall approach to IT operations lacked strategic direction, resulting in missed opportunities for efficiency and innovation. The work environment was reactive rather than proactive, contributing to high stress levels and diminished morale. A structured, transparent, and well-supported management approach would have significantly improved both employee performance and client satisfaction.

What is the best part of working at the company?
low pressure work enviornment, fiendly managment and staff.  never a dull moment.

What is the most stressful part about working at the company?
Not stressfull at all. I went from basically knowing one small piece  of computers to knowing how to diagnose hardware and software issues with ease. 

What is the work environment and culture like at the company?
The team makes you feel like your are part of a large family.

What is a typical day like for you at the company?
my position in TeamLogic is an unpaid position.  One day I sat down with the manager, I asked to be trained in what they do here.
My primary function is to install Ninja, and Sophos, apply windows and driver updates add new user profiles. on new laptops, PC's Mini-Pc's and desktops. I receive "loaner" Pc's that must be evaluated wiped of any user profiles and new software installed. My work on each PC is double checked by another team member. I only go out to onsites when accompanied with a fellow employee. I am compensated with knowledge.

Terrible oversight (managers recommending coworkers "hash it out" themselves instead of being a proper manager?), unskilled workers and poor org structuring (someone doing IT for <2 years was promoted into a role that I backfilled the old position with 14 years experience), a foreign help desk manager with no people skills (micromanaging & verbally abusive if you show any autonomy) to save money, horrible onboarding (didn't have access to all tools and services needed for weeks on end) and convoluted work culture ("we're a family" is always a red flag, and coworkers who spend time outside of work as a work function instead of by their own wishes).  If you're going to work this hard, you may as well go into business for yourself and make some equity.

Since this is franchise business, your mileage may vary, but I think part of the franchise incentive is to protect their reputation by diluting criticism across all the other locations.

Personally, responsible for generating new sales leads, setting appointments, and attending three networking events per week. Cold calling both via the telephone and face-to-face. Introducing local businesses to our (Team Logic IT) services and collect information about the clients IT needs. Follow-up phone calls to these businesses to set appointments for a meeting with a member of the staff. I am responsible for all aspects of sales and account management. This includes prospecting, qualifying, setting appointments, making sales calls, and closing sales as well as coordinating all required resources to respond to complex requirements and sales situations. Also developing customer relations and meeting with executives at all levels of ownership.It was a very educational experience.

Days often felt very long due to low business activity. Received very few calls or work to do. The IT team was very small with four people, including the owner of the company. Opportunity to learn and expand was hard to come by due to low activity. The business definitely helped me get my first bit of experience which is very helpful for the future. Workplace was a bit too quiet, and made it hard to stay motivated to work with what was there. The hardest part of the job was finding ways to push forward and stay involved with helping. The most enjoyable part of a day was the opportunity to actually troubleshoot and work with companies to fix issues, complete hardware deployments, and other working opportunities.

The environment of the office is very welcoming and collaborative. Everyone is willing to help each other out. Coworkers and President are very friendly and enjoy working with the clients. I felt I was fairly compensated for my skill set and there was plenty of opportunity for growth, raises, and advancement. The President is a very understanding family man that truly cares about his employees and their success.

The only con I had was that I lived so far away from the office but that isn't a reflection on the office. I wish I was able to work remotely on a sick day since the office was so far.

I would suggest to establish a work from home policy for employees, including admin staff, to implement on a sick day since there is an accrual basis for PTO time.

Top Job Titles	Average Salary
Senior system engineer 20 salaries reported	$92,125 per year
Senior it technician 3 salaries reported	$76,667 per year
Help desk analyst 3 salaries reported	$67,622 per year
Senior technician 1 salary reported	$44.00 per hour
It technician 2 salaries reported	$27.50 per hour

Working at TeamLogic IT: Company Overview and Reviews

TeamLogic IT

TeamLogic IT Ratings

Popular jobs at TeamLogic IT

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected