assistant manager

shift leader

barista

shift manager

general manager

Teaspoon

Teaspoon can be really fun with your coworkers but management is bad at times. Even when we are very busy and understaffed, the managers would leave the store almost every day when we could use the extra help. We are always running out of supplies so its an inconvenience for the customers and it makes us baristas look bad. Most customers are rude and dumb, always clueless and we have to explain step by step what is what. It is always annoying that the company doesn't allow you customize a drink to the customers needs; making us baristas look bad when its the company's fault. For example, they have very specific and strict rules to follow the recipes; some people don't want ice in their drinks but the company doesn't allow certain drinks to do without ice... or some drinks have too much ice and we can't adjust the ice level. 

Absolutely no room for moving up in the company. Management is constantly micromanaging and stalking the cameras. Will not pay workers fairly and seems to not know worker’s rights/labor laws. Owners put up a front for the public when in reality the entire team is struggling because they have no support. They do not take responsibility or accountability for anything. Incredibly unprofessional work environment. If you’re looking for a consistent schedule, look elsewhere. They will slash hours to the point you’re working once every other week. Corporate is no better either. Their training is a joke and if you try and reach out for employee support, it’s not kept confidential. The only upside is the coworkers, they make it bearable. 

Where do I begin? When I started I was very eager to begin work. Arriving at the site, you're not even trusted to go into the office by yourself. Doors are locked and can only be opened by one person. I would always arrive early because I had to commute to beat traffic. Sometimes I'd just sit idly for 30+ minutes because were weren't allowed to start early.

Office management has a serious ego problem - think "I've been here 20 years, what do you know?" type of attitude."

No room for opinions - your voice is only valued and heard ONLY when they allow it. They'd rather have someone that just agrees to every idea than someone that has an opinion. Management loves to be right.

The only saving grace about the place were my peers. They were very pleasant to work with and we were able to work well together.



Drinks were easy to memorize, work was easy, and coworkers made it fun. Everyone's super nice and while shifts can be busy you never felt too overwhelmed. Free drinks were also a huge plus.

Management held mandatory meetings monthly that we were never reimbursed for. Scheduling was constantly changed without notice. There was also a convoluted barista test system that prevented most baristas from ever seeing tips. I never received my tips once while working here. Management also frequently encouraged us to clock out and continue working. Employee's goodwill is taken advantage of.

If you're working to support yourself or others, don't waste your time at Teaspoon. 

Working at Teaspoon was a great first experience at the food industry for me. Even though the company was gradually making policy changes during my last weeks working there, I felt that there wasn't anything too bad to follow. While working there, I learned that communication was a great asset to making a successful team. On a busy day or night, if you're not letting your other teammates know what you have a handle on it will lead to confusion and backing up on orders.
This would be an ideal environment for someone who is looking for their first job. The environment is pretty young and relaxing as you sip some milk tea.

Note: I only worked here for a few weeks and it was at a corporate shop so a franchise might be different, but my store almost seemed to operate with small business logic. You couldn't make practice drinks and I was sent home when it was slow, even during training. About half my shifts were cut short by two or more hours. One of my shifts was literally two hours. I wasn't even officially fired, just suddenly had no hours. Also, my manager held my paychecks and didn't bother telling me that they were just sitting in the office? I thought that I had set up my direct deposit, apparently not. 

Corporate only cares about profits and will overwork employees while understaffing stores to save on labor costs. None of the management team seems to have any experience or skills in leadership or management and they don't even have a training program in place. You just get thrown in and told to figure it out. There's also no work life balance with management constantly changing schedules, asking people to come in early, stay late, pick up shifts, or even work while clocked out for free labor. There is no reason to work for Teaspoon.

My overall experience at teaspoon was great, my only problem ( and why I don’t work there anymore) is because they took me off the shift rotation. They laid me off, the worst part is I was informed this through text. I would have taken that news a lot better if I was told in person.  The workplace was way too overstaffed for the size of the store and half the time I felt like nobody knew what they were doing in the beginning. They cut our pay from 13 an hour to 11 thankfully I was told that in person. 

I barely got training and was expected to know how to do everything within a short period of time. I was barely trained and was talked bad about by other coworkers because of this. I asked questions to get better at my job but it only ever seemed like I was annoying my coworkers. I was told I passed the end of training test however when I was let go, a field on a form showing the reasons why I was getting let go, they showed that I failed said test. I also never got an apron and overall never really felt like a part of their “team”

Imagine handling 5 different tablets all with different food delivery catering services, in-person orders, with only maybe one other person helping you make the drinks. The place is very very cramped and needs a deep deep deeeeeep clean. The management was sub-par, and the company is clearly very money driven. New hires are thrown into the mess with very little training. Tips were alright. 

Top Job Titles	Average Salary
Assistant manager 3 salaries reported	$21.67 per hour
Shift leader 4 salaries reported	$20.50 per hour
Barista 6 salaries reported	$18.40 per hour
Shift manager 1 salary reported	$18.75 per hour
General manager 9 salaries reported	$27.89 per hour

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