computer technician

customer service representative

Tech 2U

Tech 2U was fantastic for me.  I was offered two promotions in my time there and they assisted with my education costs on advancing some of my learning so that I could promote to another department.  I've seen a couple of reviews for Tech 2U that say there's nowhere to grow, that wasn't my experience at all.  I saw people that worked there for a year get promoted, including myself.  The managers have high expectations of everyone.  They were always really cool with learning on the job but if someone had a bad attitude or brought some negativity into the office, they wouldn't last long at all.  All of the managers were super easy to talk to about anything and they gave me plenty of guidance on how I could grow.  I definitely saw less hard working people fail at their job though, they clearly rewarded the techs with a good attitude more than anyone.

each day working here was a challenge, a way to learn new stuff. and it was never boring. i loved how busy it was. never a dull day. lots of happy customers, which shows how hard these guys work to retain customer satisfaction. all the other techs here are fantastic guys and we get to gather every month for games and every 3 months for an outing and every year for a party! This is a great stepping stone to get proficient with computer systems. Management is especially unique, always willing to hear me out and always have an open mind. Even when i had some really unique request and accommodations, they didnt just say no that work work, they said lets think about how we can make this work, can we do this or this and they made it work! super happy here. 

I worked for this company since 2016 and when we got bought out by tech2u, I feared the worst. I was pleasantly surprised to find the merger to be so much better than expected. I am happier now than i have ever been in my life. Each day is an opportunity to grow and learn. there is plenty of room for advancement and the company is growing, therefore there will be even more chances for me to become bigger and better! they treat their employees with respect and know what it takes to run a successful company, providing me with a sense of job security and comfort. More importantly than anything else, their morals are in line with my own and that keeps me here more than anything! This is a career, not just a job!

They seem to purposely hire people who lack experience and then throw them out into the field and expect others to teach them. The management is over bearing and often not knowledgeable on the things they want to lecture you on. Employees are rude to one another. Aggressive marketing tactics and forcing you to be a salesman. Exorbitant prices for terrible pay. Their company is ran like it hasn’t left the era that creepy computer logo was made. 

The company is very flexible with work hours and works very well with managing employees. The store provides necessary work equipments and knowledge needed to get the work done efficiently. The shop do lack the hours needed for some employees that needed to work full time. The hardest part of the job is maintaining organization of inventory and space. The most enjoyable part of the job is the customers being satisfied with the work and service I provide.

Tech2U likes to hire inexperienced entry level techs and put them out in the field and force them to meet monthly quotas of sold anti virus subscriptions. The management is all over the place, meaning no ones on the same page, you get an answer from super visor and a different from the other. They acquire quality companies, and replace the team with unskilled salesmen. Alot of the higher up folks know very little about computer repair and software, but will act omniscient. The sales driven environment spawns a toxic competitive drive

I started here a few years ago and I've been very fortunate to be promoted twice in that time.  This is a growing company and a lot of the guys that work here have moved up over the years, which was really encouraging for me.  They keep opening new stores (4 since I started here) and making new positions when they grow.  The management is always easy to talk to and seem to really care.  As always, it's a customer service job and sometimes you have to deal with people that just don't get technology, but other than that I have no complaints.

Working here everyone is super friendly to each other, and everyone has the common goal of solving puzzles. Previous IT jobs/education makes this job easier to do and understand what's going on instead of the "black magic" that is computers to most people.

Pay is horrendous. Work is arguably malicous ans predatory. Company that makes its money from over charging elderly citizen on basic support. During my time working here I saw management encourage staff to upsell and overcharge paying customers for services as basic as opening a app on a smartphone and resetting passwords. I felt like I was toeing the line of criminal behaviour.

Worst 2 days of my working life, 2nd only to repairing phones at the mall.  Very strict repair protocols and endless bureaucracy. Very corporate culture and they make repairing computers overly complicated, and they suck all the fun out of fixing a client's computer. 

Top Job Titles	Average Salary
Computer technician 10 salaries reported	$21.75 per hour
Customer service representative 1 salary reported	$20.00 per hour

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