senior software engineer

mobile developer

implementation specialist

software engineer

senior salesforce developer

Teladoc Health

I have been working at TELADOC for over five years and made the decision to leave this year due to a variety of reasons. I am writing this to increase awareness for other physicians who are considering telemedicine as a way to supplement their income. TELADOC has managed to singlehandedly ruin my career and they have been in the practice of doing this to other physicians as well , from reviewing all the documentation I have seen. 

i worked as a contractor, as do most physicians, here. in fact, as far as i can tell, everyone here IS a contractor. this company is somehow strapped together with everyone working remotely. that becomes challenging when there are technical issues with their online interface, which have been increasing over the past two years. good luck anyone to help with that. all my communication to their support staff have been ignored. i have had consults hung up in the middle , scripts that never went through, difficulty with connecting on the video was common theme

the actual patient population is incredibly demanding and have very unrealistic expectations. patients have repeatedly called for chest pain and sudden loss of vision. others wanted me to order durable medical equipment or fill out disability paperwork. and if they don't get what they want, they leave the doctor a bad review, which TELADOC also holds against the doctor. the majority of the patients seek antibiotics for variations of the common cold. even if you are trying to a be a good doctor, you get pushed to give the 'customer' what they want. thats right folks, patients are customers now. how medicine has fallen.

the pay is abysmal. where a physician can make more from a direct face to face to interaction, in the TELADOC model, consults can take 15-20 minutes , and the administration want patients to spend their time, just like an office visit. unfortunately, for the physician , this does not translate to office visit level of billing.  

the senior administrators are very arrogant and approach the working physicians, the ones who are trying to take care of the patients/customers, in a very superior attitude,to  dictate care and have unrealistic work demands. they are also quick to report physicians to the NPDB(the national practitioner data bank) for bogus reasons to justify their legitimacy as a relevant health care entity. 

when TELADOC first started out, it was a new kid on the block. I would advise any physician considering working for TELADOC to stay away, far away, unless they want to deal with hostile management, unrealistic patient expectations/demands, high risk/liability to one's license, poor compensation, and loss of career. The same may apply to all of telemedicine but right now, TELADOC, is a big threat to its own doctors. 



My manager career was unwinding in December 2016.   Business plan was failing and somehow it was my fault in that I need to be more aggressive in engaging the doctors to be more active.  Teladoc recruits doctors to take calls at their own schedule, yet the director was possessive enough to think they needed to be taking calls when she needed them no matter what they thought or were doing.  Doctors who had requested to be only contacted on our Do Not Call List when they were logged in or only during the day received outreach calls anyway, even in the middle of the night.  December saw large increases in doctor visits (up 1500) to 5000  a day and doctors taking time off for the holidays during the cold and flu season.  Average wait times averaged 3 hours in Texas compared to 10 minutes before.  We were leaving voicemails 8 times a day for doctors to take calls and they were annoyed at us to the point where some quit.  We were stalking doctors to the point there were massive amounts quitting. Calling an inactive doctor 8 times on a Sunday is harassment.  I would call from a different number so the caller ID would be different and caught the full heat of their anger.  My boss only said I needed to be more aggressive and call the doctors more times.   Ever her boss chimed in to threaten me with my job.  Insanity is hoping for a different outcome using the same actions.  No guidance on how to improve it except be aggressive.  Even suggestions from doctors on the incentive program were dismissed by my boss.  Some doctors were willing to do some calls to help, but could not do the 25 required for a 50 dollar gift card.  Blamed me on lost revenue for calls that took over one hour to respond to since we did not charge for those instances.  For December 2016, that was $200,000.  I had received a great performance appraisal (not in person) but was denied my annual bonus because their business plan failed.  I was coming in on holidays to keep it going and was denied floating holiday time off (2) to make up for my time.   So glad I am gone.  All the managers I knew have quit or were walked out.  Leadership does not exist. I left with a knife in my back, a severance package, and blamed for a failed business plan. All this from a company that has lost millions with no profit in any quarter.  They did make changes for the next cold flu season with a whole new group of managers. Toxic.

I have worked with Teladoc for a very long time. As they have expanded and gotten more contracts and patients, I've noticed that the acuity of the cases has increased in many instances... suicidal patients, patients with psychosis or mood instability, substance abuse problems. Though the majority of cases are not acute, when a clinician comes across a higher acuity, complicated or difficult case requiring transfer to brick and mortar, higher level of care or some sort of triage, expect little or no support from Teladoc. I know all the procedures and policies, well, and have used them, including a well intended case management service, internal 911 when on the call etc etc.  But these are insufficient and inadequate to address the more complicated, acute or difficult, but not "911" patients. What I have noticed is that other clinicians, maybe because of the lack of responsiveness from support and management, "dump" patients. Clinical notes have basically said "follow up with someone."  I have often been that "someone" for a person in desperate need of an appropriate assessment, treatment and referral. At times, I have been able to locate the care that they required.... but on my own dime. Other times, I am able to treat the patient thanks to 20 years of clinical experience. Only once have I gotten both a timely and adequate response the support systems in place out of likely 10 inquiries. Teladoc bills itself as a "healthcare company" vs a "technology company." NOT! I wish it were. Teladoc has a lot of potential and a lot of nice and knowledgeable people. But if they want to be a real healthcare company they need to hire more support  (spend some of that profit) or stop overpromising and screen out the acute patients. 

In this role, a typical day consists of conducting 9 to 10 client sessions, with a monthly goal of 111 sessions to qualify for bonus incentives. The position is largely independent, allowing for autonomy in managing one’s schedule and caseload. Regular check-ins with a team lead occur every 4 to 6 weeks, primarily to review performance metrics and ensure alignment with organizational goals.

Throughout my time here, I’ve gained valuable insights into time management, client engagement, and maintaining clinical effectiveness under a high-volume workload. The structure has helped me refine my ability to work independently while still feeling connected to a broader team.

Management is approachable and metrics-driven, offering support without micromanagement. The workplace culture is generally positive—colleagues are friendly, collaborative, and supportive. The organization emphasizes transparency and connection by encouraging W2 staff to attend monthly town halls and team meetings, which fosters a sense of inclusion and shared purpose.

The most challenging aspect of the job is maintaining energy and focus across a high number of sessions daily, especially when dealing with complex cases. However, the most enjoyable part is the meaningful client interactions and the flexibility to manage my own workflow. Additionally, access to the Teladoc platform at no cost is a thoughtful benefit that supports employee well-being.

While compensation and health insurance fall in the mid-range—neither exceptional nor poor given the current economic climate—the overall experience is rewarding due to the supportive environment and the opportunity to make a tangible impact.

A typical day consists of answering phone calls from members/patients who are wanting a virtual visit with a doctor or dealing with issues, problems or complaints from the members. It's a moderately paced job that offers a lot of flexibility. The pay is okay for part time work that isn't that hard but it can be frustrating sometimes. The frustration for me is dealing with the specialists or supervisors. You deal with multiple specialists and they are not all created equally. Some are knowledge and easy to work with and others are not knowledgeable and some are on ego trips. I have had instances where I've reached out to a specialist with a question and received a condescending response or felt like I was being chastised like a child. There are a lot of rules, procedures and policies, frankly, too many and it can be frustrating trying to satisfy the member/customer and adhere to all the policies. I understand the need for structure and consistency sometimes you are so focused on the rules you can't really focus on the member/patient issues. They need more condensed resources so that agents don't spend so much time looking for accurate information. They need more common sense policies that allow agents to do their jobs accurately rather than "dinging" an employee because they didn't adhere to doing it "by the book". Overall I really like the job but I don't know if I can deal with some of these folks and their egos and all these illogical policies.

I've worked at Teladoc about 8 months now and soon as I got out of training I realized everything I was told was a dream that was not going to come true in this lifetime. The job itself is simple register acct update medical history schedule appointment basic right..yea but QA changes the call flow or requirements almost every week so you can never feel comfortable with your call cause your not sure if any new changes came about while on the call. And don't give the QA manager any suggestions cause he literally said he knows all and does it well but if 80% of the floor is complaining about QA guidelines you can't know everything. The doctors and the call centers are on two different scopes doctors tell patient your medicine will be ready in 30 mins however the pharmacy techs are hours behind. There is no work/life base you barely can use your PTO and once you do its like they steal the time from you I took 2 days off 16hours  came back to work I was -24 everything doesn't know how that happened still have payroll looking into cause im currently -69 but with no hours taking. Also don't get sick doctors note are not taking from your PCP E.R or even teladoc. So everyone is coming to work with the flu or strep throat because you get points if you don't and 2 points if it happens on the weekend. I came to work with strep and 100° fever and literally almost fainted I had a doctor note and was admitted to the E.R the day before but the job didn't care told me to leave but I will be getting a point for an occurrence and possible corrective.The job I hate but it pays the bills

Clients are always the one thing that helps me stay anywhere that I work, but I found Teladoc to be more geared toward doctors and psychiatrist than mental health providers. They admitted as such to me but also, I am sure they were working on trying to streamline things, but found the access to support to be cumbersome, there was a direct line you could call her some support but other support needed to be done through emails and lots of waiting. I also prefer for client records and EHR info to be in a separate area other than where you are when you are in session. Don’t know if I’ll describe this correctly, but if it can be expanded or minimized when needed, but not always right in front of you during a session. With Teladoc platform, it felt like everything was up in your face visually and it felt more like a dispatch of a 911 call screen or something like that and very distracting. Also had no way of direct messaging a client if you needed to get a hold of them you had to wait a certain time before you could sign in and then leave a message it was also difficult to switch back-and-forth between video and phone session when needed and technical support in the moment was not there. You just had to figure it out on your own and tell them later.

Compensation and benefits are solid, and my coworkers were amazing. As a company that is always in growth mode and acquiring other companies on a frequent basis, you have to be able to quickly adapt to change and easily integrate with new team members. The team was full of experts in their individual roles, and I learned a lot from my colleagues which strengthened my own skill set. Everyone was genuinely happy to share knowledge and support one another. I was able to apply that new knowledge in future roles outside of the organization. 

The only downfall was how frequently management changed. I had an outstanding annual review after my first year and then was put on a performance improvement plan by a new Director with action items that were not realistically achievable within 60 days (which my boss at the time verbally agreed with…) The examples used in the PIP were things which had been previously addressed and had already been successfully improved or resolved, or they were new skills which were not initially part of my job description and would have required me to take a course to learn. I would have been more than happy to learn those skills and expand my knowledge, but again, it was not feasible in the time frame we were working with. Oddly, at the end of the 60 days they asked me to stay on for 30 more before leaving. It gave me plenty of time to document everything before moving on, which I would always do before leaving any company, but it was a strange experience. 

For the most part, it was a great work environment and an outstanding team.

 Competitive. Operates 24/7, hard to obtain work life balance. Good benefits. Some good colleagues but some great workers are "rewarded" with worse shifts and larger workloads while managers pets get the best hours and treated with favouritism. Started out hopeful, soon became quite toxic. Being quiet, listening and taking notes during training makes you appear to not be contributing enough in training and given a lower rating than those who over talk you and verbally share the answers you just helped them with behind the scenes. (off camera). Micromanagement in the worst form. Only providers  (doctors) can truly work remotely from anywhere in North America, Others they want to keep under their thumb more, They are increasing the need to be in office for some workers who prefer the more private at home environment and who would prefer not to have to travel the congested 400 series highways just to make it into work three days a week, Would be better if they had less on site work and only required workers to show up in person if there was a valid reason to do so  such as  performance meetings, collaboration A lot of top down managment that prefers not to build in  empathy to staff from the top down but expects it from the front liners who are handling stressful crisis calls in addition to the simpler call types

I am not sure $50 per session is a reasonable professional wage for a fully licensed clinician with years of experience. I think it should be based on licensing, experience and type of diverse experience. Have not been working long with this company and I already learned from other staff how hard it is to get assistance of any kind in a timely manner. I am starting to think these online companies are just big business mentality. With all the money from each session the insurance pays, that should be paying for exemplary administrative assistance. I figured I would try this as a side job. I know what it is like to be in private practice, so I know what can be made per hour. I am not impressed. I also don't like that it is a medical model for clinicians and who is really in charge. I think therapists need to be working for therapists not MCOs and this is exactly probably what this company is like. I am just a newbie and already picking this up. Oh and stay away from Thriveworks. That is worse. A complete joke and insult to the therapist profession. 

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