inside sales representative

seasonal associate

e-commerce specialist

information technology manager

marketing intern

Teleflora

I enjoyed the atmosphere and the perks.  Management help keep the stress level to a minimum. Then the " Workforce/Realtime"  group was created.  The Director and Manager of that dept are tyrants to put it nicely.  It has become all about the bottom dollar and quantity not quality. Three times in two weeks I showed up for my scheduled shift only to be told I wasn't needed and to leave (MTO) for the day.  We were told what days were available for vacation and if you didn't get your request in you lost out.  We were pulled from our jobs to do jobs we were not trained on and I cannot stress the micromanagement. If your computer went down and you had to reboot you are pointed because you are not available for a call.  Completely out of your control yet you are pointed. I watched long term employees throw their hands up and leave for other opportunities. I worked there four years and have got to say that in those four years I watched the company plummet in terms of good positive morale.  A couple of managers tried desperately to keep morale up. They showed caring and understanding but their hands were tied to the point they themselves lost positive morale.  I heard someone say 10 yrs ago they had a 30+k membership base,  when I left it was just over 11 and dropping. Used to be the "it" place for employment,  now it's the "stay away at all costs . Your a warm body in a seat,  not an employee.  Extremely sad.

Teleflora is part of the Roll Group, owners of Wonderful!, a brand including various snack nuts and Pomegranate juices, as well as Fiji water. 
Teleflora provides business services to florists across the US and Canada. Our clients enjoy numerous benefits, not the least of which are top tier technology support. 
working for Teleflora's IT department has been an amazing opportunity in a number of ways. Management (at least on the lower levels) works very closely with the front-line technicians to track problem trends, devise solutions, and implement fixes in as timely a manner as possible. Interaction between tech departments (front line support, escalations, development) is crucial, and well executed here. 
Technicians are challenged daily with various problems inherent to any large-scale venture such as this, but the environment is very positive and promotes growth in a very unique way. 
Working with our member florists is quite rewarding, as our skills are an absolute necessity to keep many businesses running. We take pride in keeping downtime in our shops to a minimum, allowing our members to focus less on potential technical trouble, and more on building their business.

You were encouraged to build a professional relationship with the customers and your co-workers. A typical day at work was to make sure the customer had all the tools and help they needed to help their business grow. We offered a wide range of products and services to benefit each client. The company provided a lot of opportunity to interact with other employees and also many benefits to maintain a healthy life style. Management was very approachable and we were encouraged to express any ideas we had that could benefit the customer or the company. We were encouraged to embrace change and to treat everyone with respect. Sometimes it was difficult to access new information right away. There needed to be more consistency in updating front line customer service. The most enjoyable part of the job was helping customers and interacting with co-workers. The job was quick paced and challenging. It was very helpful to receive constructive criticism when necessary and to receive positive feedback for a job well done.

My typical day consists of working with 650 accounts on a daily basis, providing feedback,and suggestions to increase volume and exposure. Provide information on Eflorist websites, Credit Card Processing, Point of Sale and the benefits on how it can save time, money and promote more business with little to no work. I travel throughout my territory 70% of the time meeting with owners in person to provide an overview of new and upcoming services, set up computer software programs, Credit Card systems and Point of Sale. Provide on-signt training when needed with owners and staff. I enjoy seeing the results when upgrades have been made, meeting with the owners and staff to be able to answer and provide on sight demonstrations. Working with an existing base and always increasing my territory by attending shows and meeting with prospective customers in person. I am driven to be in the Top 3 at all times, I put forth 120% at all timel. I can be reached 7 days a week to answer any questions or concerns for my customers and home office.

My employment with Teleflora was terrible to say the least.  I was a seasonal/long-term EC agent, and I was in charge of reading e-mails the customers sent us, which tended to have either complaints or order changes, and then taking the proper steps to insure customer satisfaction with their order.  While training was provided, the training was rather vague, as I ran into various numbers of problems after the short (3-day) training course ended.  The atmosphere in which I worked was very sordid and dreary.  The lighting was very poor, as the energy system was motion-activated, which meant that a certain area of lights would shut off if there was very little movement.  There was very little color in the atmosphere and I worked in a 2-person cubicle.  I sat at a computer for 40 hours a week, on top of my online education I was receiving at home.  I was given two 15-minute breaks and one 30-minute lunch break.  The problems were proving to be stressful, so I eventually left.

Work-life balance
Work-life balance at Teleflora is great. Everyone encourages others, is very helpful, no matter what title is, what department one works in. Everyone is always patient and willing to help and will actually help and answer questions.

Pay & benefits
My pay and benefits at Teleflora are not very good. But if a person is hired on for a permanent position. Once hired on for permanent position, the benefits are fantastic. Pay should be more.

Job security and advancement
In terms of job security at Teleflora, I think no job security unless hired on permanent position.

Management
In general, managers at Teleflora very, patient and helpful. Answer questions and concerns in a timely manner. Always willing to go above and beyond for the comfort of others.

Culture
Collaboration with my colleagues at Teleflora is good. Considering right now positioms are work from home

Overall
My experience working at Teleflora has been a great one.

Ok so, where to begin... I guess top down.

The management is awesome. Productive review of jobs/tickets and coaching involved without malice. Genuine caring for the benefit of the employee/employer relationship.

The job itself was great while I was there. Working with florists has it's ups and downs but for the most part an extremely positive atmosphere. The company as well as clients show absolute trust in each other so for those of us that can appreciate just getting to work and solving problems; paradise.

The location itself is good to work in. Staff is awesome. Lots of potlucks, Lunches catered from local restaurants, birthdays celebrated etc.

Every year you were given an account with X amount of money to use for charities of your choice. Very cool and philanthropic.

I only wish I had a location near where I moved to so I wouldn't have had to leave the company.

Took inbound calls for sales and problems with orders, contacted vendors for information on orders, issued credits when needed. I learned just how much I enjoyed customer service work, I had already had experience as a customer service rep. Management was great they keep you informed of policy change and products, Home agent support was outstanding. I enjoyed connecting with my co-workers, the senior agents were quick to help you through a problem, great rapport between other agents. I did not find any part of the job hard.  Most enjoyable part was interacting with people and helping them to the  best of my ability to resolve their problems within company policy.

For such a large company, the pay is well below poverty level. Besides department management, the co-workers have positive attitudes, and are good to work with. Feeling appreciated as an employee, I feel, is very important, and helps for better employee performance. Sadly, management finds it easier to point out the employee's  shortcomings, rather than praise them on a job well done. A typical day at work is rather stressful, considering the supervisors are right down your throat first thing in the morning, as well as sending demanding emails throughout the day. Everything else aside, I have learned more than just customer service skills, but also people skills.

I was very happy working with Teleflora, it was seasonal and I knew it was short term when I hired on. It was a pleasant atmosphere online, everyone was very helpful, I recommend it highly. I love flowers and making people happy. So, with a customer ordering flowers for someone, that was a great fit for me.

Atypical day was answering the phone and taking orders from a customer.

I learned the platform, and it was interesting to me. 
Management was very helpful, no complaints there at all.
Workplace, I have a separate office set up at home.
The hardest part of the job, was learning all the flowers, and the container arrangements, other then that I cant complain.
The most enjoyable part of the job was helping people pick out flower arrangements.

Top Job Titles	Average Salary
Inside sales representative 23 salaries reported	$50,000 per year
Seasonal associate 6 salaries reported	$12.88 per hour
E-commerce specialist 2 salaries reported	$107,500 per year
Information technology manager 3 salaries reported	$112,500 per year
Marketing intern 2 salaries reported	$19.00 per hour

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