case manager

community organizer

maintenance person

account specialist

janitor

Tenderloin Housing Clinic

Working for THC was fast paced and I loved it. The work week flew by as I assisted with daily tasks for multiple departments. There was always work to be done. Often, I handled multiple projects at once; always met deadlines and received fantastic direction from the management staff. I learned quite a bit about unions, housing rights, property management of SRO's and various human resource essentials. Although, I only worked for them for about 2 and a half months as a temp; this experience really opened my eyes to how much I enjoy high levels of responsibility and multitasking.

The most difficult part of this experience was handling many of the locals. I had to maintain a very calm yet, assertive demeanor when clients got out of hand. However, I needed to demonstrate compassion and empathy when individuals came in seeking assistance.

Overall, I know the skills I learned at THC can easily transcend into any future job choice.

when working here your service energy and dedication should be given to the tenants and being aware of boundaries and professionalism you create your working environment as a employee whether good or bad...Ive gained alot of experience to take me anywhere else and apply what ive learned because what Ive obtain from this job the experience gained can fit anywhere the basis comes from customer service professionalism and moral em betterment the hardest part of this job comes with the background of the tenants you may deal with and the patience it takes to maintain a professional alert attitude and these attributes are important to have ,most enjoyable part about this job management and over seers do whatever they can with in there power to keep the employees appreciated and embraced like employee appreciation day for example

I was only there through a temp agency so I can’t accurately answer most of these questions. I enjoyed working there and unfortunately was let go for reasons out of my control. I would love to with there again as I truly fit the first time felt like I was making a difference in the lives of those that lived at the hotel I worked at. You could ask anyone that lived there, they all respected me and felt that they could go to me for things they needed without having to jump through hoops. If I was able
 to give them what they needed, I did. I didn’t make things harder than they needed to be and I also enjoyed doing it. Every aspect of the job I enjoyed. I’d go back in a heat beat. 

What is the best part of working at the company?
I really  hated leaving  the Tenderloin  Housing clinic team. Everyone is  so professional and  fun to be around.  Great work  experience. 

What is the most stressful part about working at the company?
Well, the only thing that can really be stressful is. If you go onto a unit and you don't know if the tenant is alive, or they continue to  damage the property.  But nothing about working  with the team of individuals who  make up the Tenderloin  team


What is the work environment and culture like at the company?
For the most part, I think it's awesome because the team you're working with, it's trying to be upbeat. And everybody chips in and helps out.

What is a typical day like for you at the company?
It's a pretty easy day for the most part. Just focusing on your work, doing your job and working with the great team.

Leadership is lacking. Director and manager positions have a very high turnover rate even for a non-profit organization. Expect to be worked harder than the other non-profits in the TL and be unappreciated, nitpicked and unsupported. HR is very selective on who they hold accountable resulting in imbalance, unfairness and low morale. THC used to be a jewel in the TL, it’s unfortunate after changes in the very top leadership positions how everything was allowed to become disturbingly dysfunctional and unhealthy. Randy Shaw should take a look at how many of us left after years of dedicated service and loyalty.

Being an intern at THC was a true eye opener for me in the best way. As it was the first intern position I had ever had, I learned many things about the Tenderloin and the community who lives there. I really appreciated how real and true everything/everyone around me was. As my co-workers were great too, I really learned more from the tenants when they came to the organization with their concerns about their current living situations. 

At THC, I learned the power of outreach and how important it was to inform all ethnic backgrounds about their rights as tenants. For example, outreaching at various Latino homes was an experience that reminded me that starting a new life in a new country can be difficult. Awareness became my new favorite theme to spread to all!

I really enjoy working here at Tenderloin Housing Clinic. One of the most enjoyable pleasures is working with diverse people who was once homeless. I enjoy assisting them when needed, or pointing them in the direction where they need to go for help or information. The staff is great also. My co-workers and I all get alone with each other. We are a real working team. Our goal here is to keep the tenants housed here. That means by making sure that they get a knock on their door to remind them to pay their rent even if we have to take their rent money to the office ourselves. This place is one big family.

What is the best part of working at the company?
You are your own boss . Most of the time. As long as you get the work order done on time . No pne will bother you

What is the most stressful part about working at the company?
Going into the clients apartment. Alot of times the apartments have a smell to them that make your Stomach turn

What is the work environment and culture like at the company?
Easy going most of the time but getting help  is hard you will do most of the work by yourself and thats how it is setup up one guy to a buliding.

What is a typical day like for you at the company?
Plumbing  is the biggest part of the job. Unclogging  toilets  and  changing out toilets as well. Second is doing turn overs

What is the best part of working at the company?
Good health insurance. Flexible time off. 

What is the most stressful part about working at the company?
Lack of support from management and inconsistent direction on policy and procedures. 

What is the work environment and culture like at the company?
Too many layers of management that are out of touch with the day to day tasks of dealing with residents. Tenants are extremely difficult. 

What is a typical day like for you at the company?
Chaos with no support. Different answers to questions from different managers. No clear direction. No proactive maintenance . Things break and everyone runs around in high stress scrambling to make repairs .

The dysfunctional nepotism is a disruptive static inside the organization. Executive spouses go to the company bar and talk trash about the general managers to other general managers and facility managers. The organization relies heavily on the property managers to run the buildings giving them then bulk of the responsibilities including the tenant issues. It was hard managing the stress of the job, while dealing with certain individuals’ passive aggressive and aggressive behaviors. The nepotism creates a protected class. They need new leadership to allow everyone to be treated equally and prevent certain individuals from being allowed to aggressively act out their emotions at work.

Top Job Titles	Average Salary
Case manager 4 salaries reported	$28.00 per hour
Community organizer 3 salaries reported	$28.00 per hour
Maintenance person 3 salaries reported	$25.00 per hour
Account specialist 3 salaries reported	$28.66 per hour
Janitor 2 salaries reported	$23.00 per hour

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