associate

cultivation technician

packaging technician

technician

production technician

TerrAscend

My experience with the regional leadership and HR department has been extremely frustrating and disappointing. It's clear that there are significant shortcomings in how they manage incidents and support employees, leading to a toxic work environment that is difficult to navigate.

From the beginning, it was evident that the regional leadership is lacking in competence and direction. When incidents arise—whether they are issues with team dynamics, workplace complaints, or operational crises—there is a clear absence of effective response. The leadership tends to be reactive rather than proactive, often giving vague assurances that "they will look into it." However, these reassurances rarely lead to any actionable follow-up or resolution. It can feel incredibly disheartening to repeatedly seek answers and support, only to be met with silence or empty promises.

One of the most glaring issues is the inadequate training provided to employees. Instead of receiving comprehensive, structured guidance, many training sessions feel rushed or poorly organized. This lack of proper training leaves employees feeling unprepared and uncertain about their roles. When issues arise due to this lack of preparation, the cycle continues—regional leadership misses the mark in providing support, making it even more challenging to perform effectively.

It's not just the operational failures that are concerning; it's the overall morale of the team. An environment that suffers from poor leadership and inadequate HR support ultimately affects productivity and job satisfaction. Employees are left feeling undervalued and unsure about their future within the company, which leads to high turnover rates and a lack of cohesion among teams.

In conclusion, my experience with the regional leadership and HR has been marked by incompetence and a troubling lack of support. Until there are significant changes in how incidents are handled and how employees are trained and supported, I cannot recommend this organization to potential hires. The lack of accountability and communication needs to be addressed urgently if there is any hope of creating a positive and effective work environment

Imagine working several months of mandatory overtime while your manager is consistently late on a daily basis, or leaves early, or takes extended time off on lunch when they are only permitted 30 mins, imagine they are largely out of the room for unknown reasons while your team is struggling for air. Imagine they take off 1 - 2 days a week to "work from home" planned or unplanned - when this person is also unreachable on teams, and not fulfilling their timely and daily duties required for our collective daily responsibilities; your job depends on this missing information - now compare all of that time to your own PTO time (15 days per year) that you must accrue by working one whole month for one day off. Compare this to your managers "work from home" and missing time -  which comes out to aprox. 1/4 of total time missing-on-the-clock from their leadership position at work. Over a 4 month period can anyone explain  to me how its fair that my manager was missing from the department for over 20 days and 20 hours while I and my team were required to make up for lost leadership? That is over 499 hours and 57 mins of time my manager was not in the room just over that 4 month period I was paying attention. At this pace, my manager would get over 63 days off per year but myself and my colleges need to work mandatory overtime to account for their deliberate and decisive shortcomings. Would you like to be one of the three employees the company looses on a *weekly* basis? This is just one experience from one department, but there's dozens like it. I hope you consider this before signing on with TerrAscend.

Reflections on Employment at TerrAscend Hagerstown

My time working at TerrAscend Hagerstown was notably challenging and disappointing. Initially excited about joining the team, my expectations of a workplace focused on quality and patient care in the medical cannabis industry were quickly dashed. Here’s a breakdown of my experience:

Initial Expectations vs. Reality:
I started with high hopes but soon realized that the actual working conditions didn't match my expectations. The environment lacked the supportive and caring atmosphere I had anticipated.

Lack of Welcoming Atmosphere:
Upon arrival, I felt isolated and unsupported by my colleagues. While HR's initial interactions were professional, ongoing support and integration into the team were lacking.

Workplace Culture Issues:
The company culture seemed to prioritize routine tasks and paycheck collection over fostering a supportive workplace. Management practices did not prioritize employee well-being beyond the hiring phase.

Negative Interactions with Coworkers:
I experienced uncomfortable and distressing interactions with a coworker that made me feel unsafe at work, which was particularly concerning given the nature of the industry.

Challenges of the Job Itself:
The job presented its own set of challenges including early hours, mandatory overtime, and inadequate compensation, which added to my stress and dissatisfaction.

Conclusion:
Based on my experience, I cannot recommend TerrAscend Hagerstown as an employer. This job basically killed my love for cannabis culture. 

During my tenure as the manager of The Apothecarium in Maplewood, NJ, which spanned approximately six months, I encountered challenges and observed operational practices that led me to form critical assessments of the company. It is my professional opinion that the organization demonstrated concerning issues during my tenure.

One noteworthy concern pertains to the company's approach to employee management, particularly the alleged dismissal of individuals based wrong information.

Moreover, the prevailing "We always have done it this way" mentality within the company was observed, which, as widely acknowledged in business circles, can impede adaptability and hinder organizational growth.

Another point of contention involves ethical concerns regarding equal employment opportunities. There was clear favoritism and alack of holding individuals accountable. 

In light of these observations and concerns, I would exercise caution when considering employment with this organization and would advise potential candidates to thoroughly evaluate the work environment before making a commitment.

For people with no skill or other job offers. This is bottom of the barrel work in which they'll use you up like a work horse and then talk about how incompetent you were after you leave. 
Management has no real experience and are running the place into the ground while upper management won't open their eyes to it happening right in front of them. 
Those who HAVE been there for a while will tell you how newer employees around them will get a raise and start making more than those with the actual Lead title, making less than peers 'below' them. 
They're just still so close to being a start up, after sold three different times... nobody can make this company and its management work. It's complete trash. If you truly want to be in the industry, there's enough options ELSEWHERE! 
  DONT WASTE YOUR TIME HERE! High-school pay and environment, NOT FOR REAL ADULTS with ADULT bills and kids. If you want to work paycheck to paycheck and never get the appreciation or acknowledgement you deserve while you see idiots around you playing favorites with other idiots, as you watch how pitiful the sweetest of the bunch are to stay and hearing the stories they have. 
  It's.ALL.AROUND.SAD.

There are some amazing people working for this company, who genuinely will look out for your best interest. However, communication issues, lack of company culture, and workload make this a very difficult job to feel successful. It is not uncommon that a inventory count or other major project to be pushed to an earlier date. The company would benefit from better planning strategies to ensure nothing is lost in communication. All direct reports I've worked for have little to no time to prioritize the needs of their team due to their workload. Constant changes in company structuring due to employee turnover, make each day feel different and challenging.
Overall, there is no strong "buy in" to the Terrascend cause. I have been lucky to work with amazing team members, but there is a major disconnect from processes and culture from store-to-store.
This is a great company for people looking to try out the industry, but the environment makes it tough to move up in the company. 
All in all, Terrascend has some amazing potential, but has a long way to go before I can recommend anyone working for this organization.

What is the best part of working at the company?
literally everything; i have absolutely not one single complaint. amazing company, amazing atmosphere, amazing coworkers.. i could go on and on! 

What is the most stressful part about working at the company?
sometimes we get random rushes; but everyone works together as a team (managers included) to keep stress levels low even in busy situations. 

What is the work environment and culture like at the company?
both the work environment and culture are substantially positive and uplifting; you’re excited to come to work and know you’re working for an amazing company who cares about the canna culture and the community as whole. 

What is a typical day like for you at the company?
i greet and check customers in at the front desk then take them back to the bud room. i either grab their online order or assist them in the bud room. i then check them out. throughout the day i fufill/pack online orders as they come in. we do stocking and divided up minor cleaning tasks during closing shifts. very fun and simple!

If you’re looking to get into the cannabis industry, then take what you can from this job because it’s a great learning experience..but do not set your sights on making it long term. Terrascend has demonstrated time and time again that upper management positions are reserved for those who they deem to be a part of their inner circle. The company will slowly push your boundaries over time until you are left with a set of circumstances that you could have never imagined adhering to in your sane mind. The company is cliquey, shameless, and relentlessly apathetic to the circumstances of their employees. Upper management is comprised of out of touch, privileged people who have no problem walking down to each department and berating their employees for working too slow, while ordering a sushi platter on their phone to be sent to the office, which they would then spend the rest of their day.

Nepotism,  narcissistic personalities, and a complete lack of accountability is what to expect. But, If you can handle the nonsense short term, it’s a great resume builder. 


I have only been at TerrAscend for a few months. The reviews on this and other sites absolutely gave me pause about accepting the position; however throughout my interview process I met with individuals who acknowledged that creating a strong, positive culture was a huge focus for the leadership group.  In my short time here, I have seen that to be true and a lot of effort going in to taking care of the people that make up the Company. As someone who works within shared services, I can't say as to whether this effort is felt yet at the retail or cultivation level but I am confident that it will be as we continue to gain traction. TerrAscend has grown through fairly rapid acquisitions, so there are very different groups of people going through a lot of change in a short period of time now finding themselves employees of a company that itself is still growing and adapting. I believe that if we keep hiring great, caring professionals, working hard and focusing on our people, we will become a much stronger company and great place to work.

I worked at TerrAscend in Boonton, NJ, and had a mixed experience. The best part was the coworkers—everyone was friendly and helpful, which made the day go by quicker. The job tasks were repetitive but easy to learn, so it’s good for someone looking for straightforward work.

However, management was disorganized and showed a lot of favoritism. Communication was poor, and there wasn’t much room for advancement unless you were close with the right people. Mandatory overtime was common, and the work could get physically demanding. Pay was average for the industry but felt low considering the expectations.

The employee discount and 401(k) match were nice perks, but overall, the company struggled with high turnover and low morale. It’s a decent place to get some experience in the cannabis industry, but I wouldn’t recommend it if you’re looking for long-term growth or strong leadership.

Top Job Titles	Average Salary
Associate 55 salaries reported	$16.15 per hour
Cultivation technician 35 salaries reported	$19.44 per hour
Packaging technician 37 salaries reported	$17.18 per hour
Technician 27 salaries reported	$17.33 per hour
Production technician 20 salaries reported	$19.50 per hour

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