technical associate

customer service representative

sales representative

sales associate

sales engineer

Terra Universal Inc

Cover Letter
Here is brief summary of my normal routine on my job .I am sure it matches the responsibilities of the prospect for said position you are looking for. I am always ready to learn and believe in updating  myself with technology ,procedures and improvisations of techniques to be more efficient according  to fast changing  and new systems.
Every day we start with quick meeting for
•	Allocation of new projects to team and appointment of project  leader.
•	Revision of progress on ongoing projects with team and leaders for meeting ESD .according to Checklist Of Assembly process starting from ,parts draw, inspection ,preparation ,assembly, labeling taking down , QC checklist  ,packaging  crating , crate listing ,submission of Wt and dimensions of crates to shipping and crate stamping procedures with sub jobs and critical mistake points to be taken care while assembling  as every job is custom job.
•	Then I Look into A4 production system for new released work orders and collect them from production control.
•	Look for online orders on my responsibility	
•	Sorting of One day ship ,3 day ship Fast track orders and regular work orders .
•	Allocating fast track orders and drawing and checking status of parts from materials for the job  .
•	Routine close supervision trips to each team for work flow ,confirming & consulting of drawings for mistakes , assembly process ,missing parts information ,proper use of PPE or other  safety equipment like Skyjacks (scissors lifts) etc during assembly process and last but not least Checking of relevant scan tags for job .
•	Filing of ECR for mistakes and missing information of requirements for projects .
•	Requesting Engineering consultation if required
•	Memos for small repairs jobs on  received parts
•	Memos for special parts
•	Memos for ordering new  Crates and checking on status of crates for finishing projects for national and international shipping .
•	Updating due dates for delay on  receiving parts from various shops to report and estimate required overtime hours to meet ESD.
•	Communication with Customer service ,sales, production control  and engineering on intranet and phone for exchanging information about consultation, technical support and clarifications  .
•	Requisitions , Receiving parts and draws  for   in house inventory and client work orders .
•	Maintain shop supplies ,petty cash ,temporary employee expense log and information .
•	Orientation ,rotation and query of new Employees for duplication and training for  job skills ,Safe use of tools and  checking of  scanning tags for respective work orders .
•	Enforcing policies ,commendations , issuing warnings when required.
•	Towards the end of the day small meeting for reviewing tools ,drawings and other essentials with  team  going on local ,national or international installs.
•	Checking and requesting overtime from crew if required .
•	Transferring jobs to next shift crew.
•	Routine cleaning before calling it a day .
Besides this bi weekly 15 min safety video training on different topics .
Renewal and training for  permits and licenses of Sky jacks ,forklifts and golf carts  .
Inspection of shop for air ,water connection  ,electrical equipments Safety tags ,Sky jacks ,forklifts and golf carts  for maintenance .
This is it . You are most welcome to ask anything in detail .

I recently had the opportunity to work at Terra Universal Inc, a company with a strong presence in its industry. While the organization offers valuable leads and ample opportunities for professional growth, there are several areas in which improvements could significantly enhance the work environment.

Micromanagement: The company's management style tends to be highly controlling, closely monitoring employees' activities, and stifling creativity and autonomy. A more trusting and empowering approach could foster a positive and productive work environment.
Poor communication: Ineffective, unclear, or infrequent communication can lead to misunderstandings and frustration among employees. Establishing consistent and transparent communication channels would help alleviate these issues.
Favoritism: Certain employees may receive preferential treatment, creating an unfair and imbalanced work environment. Ensuring equitable treatment across all levels of experience could promote a more cohesive and fair atmosphere.
Inconsistency: The frequent introduction of new policies can lead to confusion and inconsistent implementation. Establishing clear, consistent guidelines would help streamline operations and minimize employee frustration.
Lack of empathy: Addressing employees' feelings, concerns, or personal challenges with more understanding and support could contribute to a warmer and more nurturing atmosphere.
Unapproachability: Encouraging open dialogue and creating an environment where employees feel comfortable sharing their ideas, concerns, or feedback could enhance collaboration and trust.
Bullying or harassment: Instances of unprofessional behavior from management, including mocking or inappropriate language, can significantly impact the work environment and employee satisfaction. Promoting a more respectful and supportive management style could improve overall morale.
Overemphasis on results: Focusing on employees' well-being, work-life balance, and the sustainability of the work process, in addition to outcomes and targets, would help create a more balanced work environment.
Unwillingness to listen or adapt: Demonstrating a willingness to embrace employee feedback and adapt to change would contribute to a more dynamic and satisfying work experience.
Inadequate training: Implementing a comprehensive training program, especially in the area of lab equipment sales, would better support new hires and contribute to their overall success within the organization.
In conclusion, while my colleagues at Terra Universal Inc. have demonstrated exceptional resilience and adaptability in navigating the challenging work conditions, there is significant room for improvement in the company's management practices and policies. Addressing these concerns could contribute to a more positive, supportive, and productive work environment for all employees.

Pros:
-No weekends, no overtime
-Better base pay than many other local entry level positions in inside sales
-Located nearby active urban center with lots of good restaurants and social spots
-Lots of experience can be gained from this position, and because of the company's reputation in its respective industry this position will look good on your resume
-Good networking opportunity with big corporations from various industries such as aerospace, R&D, life sciences, defense, semiconductors, healthcare, universities, etc.

Cons:
-Out of touch management that is clueless about their own CRM, procedures, and employees
-Unethical and deceptive sales practices, as well as non-transparent recruiting practices
-Toxic work culture where management constantly micromanages everything you do and monitors you from HR monitoring your emails to the security cameras in the office 
-No opportunities for advancing your standing in the company unless you plan on staying for longer than a year
-Extremely high turnover rate across all departments
-Company policies focus more on penalties and punishments for underperforming team members rather than rewarding successful members and developing existing talents
-Not easy to request PTO, in fact you don't get PTO until you hit your first anniversary - sick pay is non-existent with how little you accrue throughout the year
-Horrible benefits, no 401K, suboptimal health coverage plans with bare minimum coverage.
-Poor "tier-based" commission structure that does not reward new hires as much as senior team members and actively penalizes team members for minor clerical errors rather than promoting salesmanship and productivity.
-Training is non-existent unless you consider long meetings with management scrutinizing and belittling coworkers' performances behind closed doors to be good training material.
-Management and HR threatens to take away employee hours and benefits for suboptimal performance, and actively suspends team members from work often for pedantic, minor clerical errors.
-Management does not care about retention and sees employees as replaceable - this is evident by lack of benefits, incentives, workplace mobility, etc. in addition to the policies they practice in which they can revoke an employee's accrued sick pay/vacation days at will over anything that can be considered "underperformance".

I would only recommend an engineer position at Terra for any new grads with little to no engineering experience. Even so I recommend this only as a last resort.

-----Pro-----
Friendly co-workers
Pretty much everyone working at Terra is very friendly and are genuine good people to work with. Anytime I had a question or needed help people would always offer to help be it an assembler, a fellow engineer, a sales associate, or IT.

Work-life separation 
There is great work-life separation because all work related phone calls and emails are confined to work hours.

Work with state of the art machinery
This is absolutely the best part of working at Terra. There is a diverse range of machines and you get to learn about all of them from their limitations to software.

-----Con-----
Stressful working environment
It's down right anxiety inducing. The workload of engineers can vary from barely manageable to unreasonable. Tasks pile up quickly and most of the time there is not much you can do about it besides accepting your fate.

Poor Employee Retention
Internal knowledge is constantly lost because of people leaving the company. Benefits are not great and take just over a year to obtain. Add to that the ever growing backlog of tasks people accumulate and you got yourself a recipe for people to leave. You're constantly playing a game of “who's leaving next?” (which admittedly is a fun game to play at Terra).

Upper management is awful
Upper management seems to not listen to its engineers. Any excuses about being busy and falling behind on upper management tasks would be brushed off with a “that’s not an excuse”. It would not matter if you were fixing a critical issue in production or had a lot of late tasks. Wild decisions seemingly made on emotions happen regularly with upper management. Last minute changes to tasks and unreasonable deadlines are commonplace.


Worked in the sales department M-F. OVerall activities include processing orders (inbound) replying to forwarded PO's and updating the CRM daily. 

Learned out to self manage tasks more efficiently and became good at negotiating terms with Fortune 500 businesses. 

Management seems to be outdated with it's practices of the stick and the carrot. Overall hands-on approach to the sales team members, that icould intervere with a sales agents day-to- day activites. 

Culture is goal focused. It's hard to find a rhythm if you're new because you want to do your job as close to perfect as you can, but the reality of it is there are rules that are required for all new orders that have to be followed strictly. Any rule you  miss will be reprimanded by management, that could pull you from new leads affecting your monthly quota. 

Most challenging aspect of my time at TUI was proably having to adjust to new rules being implemented almost every other week. I did learn how to adapt as best as I could, by printing out the instruction into a packet of the implementations that a sales agent were to follow. Comission bonus is often tied to non sale related activities making it difficult to earn the expected bonus you work hard for. 

Best part of the role, working in sales was getting to know my team. Training was provided almost entirely by your coworkers, and they were skilled at explaining the systems, and organization and thoroughly as one could hope for. Patiently taking time away from their own tasks to assist anytime I had question, I am very grateful to them.  

I was astounded by how I was treated at Terra. Intense lack of communication, no training plan, general opposition to working at home (during Covid), toxic work culture. Training is 6 months of working as a receptionist (regardless of what you were hired to do) with no training materials or knowledge base, and minimal instruction by nice people who aren't trainers. Minimal record keeping, skewed holidays, constant micromanagement, and inconsistent rules. Bathrooms were not made easy to access and often involved going to another building unnecessarily. An employee described the other employees to me as "just like little kids," and that you have to treat them as such to get results, and I think this reflects Terra's overall philosophy fairly well. Extremely unpleasant.

I have Terra to thank for my professional success, they target promising young talent to save a couple bucks on the front and mold you into a great salesman. This isn’t traditional sales, you’re selling heavy duty equipment and scientific instruments. Great place to kickstart your career and get a foot in the industry. Work/life balance was not good when I worked there, I’ve heard things have changed for the better after I left. I left strictly because of salary, found out they were paying a rep 20% more than me even though I blew their sales numbers out of the water. People are great, wish I could’ve taken my whole team (management included) with me and hope they’re all doing well. 

I learned so much working at Terra Universal. Management and coworkers are always willing to help you learn and excel. If you put in effort you can make some good money here. We only received hot leads, so no need for cold-calling. It is also very cool how involved you would be in every project. You work closely with the clients and the engineering department, sometimes for months, and it’s so rewarding once the project comes to fruition.
I will say you need thick skin to work here. You often deal with very frustrated and impatient clients and have to stay calm and collected.
All in all, it was a great experience, I learned a ton, and made some great money.

You will work on every facet of the business cycle and gain valuable experience.  You work with industry leading companies such as Space X, Pfizer, Google, Tesla and many more!   If you are willing to work hard, a lot of opportunity will present themselves to you.  Hours are stable and there are no issues getting time off approved when needed.  The job does demand a lot but is also very rewarding.  Others that may have not had a positive experience is likely due to them not being cut out for sales or a business environment.  Sales part of the job is easy as the products sell themselves.  The most successful are those who have the business savvy and think outside the box.  

In this position, you will have the opportunity to collaborate with the most reputable companies in the industry, internationally and domestically. You will learn something new everyday. 
While working at Terra, you will be able to see your project come to life, by witnessing each step in the design and build process. From working with in-house engineers to production staff. You will see the implementation of your project in real-life applications that are currently solving the world's most critical problems. 
As part of Terra, you are on the frontlines in the advancement of science and technology.

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