senior cook

food & beverage supervisor

concierge

server

cook

Terranea Resort

This job was overall so so. Management had their favorites and seniority played a major part in what determines your schedule for the week (expect to get little to no hours OR heavy schedule with little to no days off). Management who had their favorites gave them weekends off or practically any day they wanted off even if there was little to no coverage...THEY WOULD STILL GET THAT DAY OFF NO MATTER WHAT. 

Management was disorganized and lack communication with one another and their employees. It was basically a high school setting with gossip, talks of hookups with other coworkers, and staffing/coverage issues when it came to lunches and breaks. Expect to work long hours with very little break times. Management was very two faced and would talk openly about an employees performance and at times would make you feel stupid. Not all sections of the resort was like this but I’m just speaking in general from what I’ve seen and heard. 

Watch your back and trust no one. People are just as fake than the guests that stay there. People will do anything and I mean ANYTHING to save themselves to prevent being in trouble. Guests will say and do anything to get what they want. Make sure you keep track of your steps. Watch yourself.

PARKING....wow wow wow. They don’t play when it comes to parking. During peak seasons: Friday, Saturday, Sunday, and Monday would require you to TOP (Terranea Offsite Park). Parking can either be at the town hall (10 min away) or the PV mall (20 min away). Shuttles “consistently” drive to and from Terranea and takes between 5min-30min.....ridiculous! How can a resort have no parking for their staff?? The food in the EDR (lunch room which barely had enough comfortable seating as it is) was a hit or miss. One day it’s amazing the next you’ll be sitting on the toilet praying to god you didn’t contract anything from the oily meat sitting there since 9am.

Take this with a grain of salt. Not everything is what it seems. If you decide to work at Terranea, watch your back because no one will. Forewarned.

Working at this company is a decision I kind of regret, and I feel compelled to share my experiences here to warn others. If you're considering joining this workplace, I strongly advise against it, primarily because this company seems utterly disinterested in nurturing your career growth. Despite their promises of upward mobility, you'll likely find yourself stuck in a dead-end role with minimal prospects for advancement.

One of the few silver linings is the ability to transfer to a different department if you're unhappy with your current one. However, don't be fooled into thinking it's an easy process. You'll have to bide your time, waiting for a coveted position to become available, and this wait can stretch into years, leaving you feeling trapped in a role that offers little personal or professional development.

Parking at this workplace is an ordeal in itself. Be prepared to allocate an extra 20 minutes each day just to walk from your car to your workstation. Sometimes, parking on the company property is a distant dream, and you may find yourself having to park far away, adding even more time and inconvenience to your daily routine.

As for employee perks, they're remarkably underwhelming. Despite working at a resort, you'll be dismayed to learn that you won't have access to the amenities on-site. This means no enjoying the very facilities that make the resort appealing to guests. Instead, you're relegated to using amenities at other resorts owned by the company, which isn't much of a consolation.

In conclusion, my time at this company has been marked by broken promises, limited opportunities, and frustrating inconveniences. If you value your career growth, convenience, and a fair range of employee benefits, I strongly advise you to seek employment elsewhere. This workplace is a dead end for those seeking to build a meaningful and fulfilling career.

Not all of the job positions are equal. Management is in a constant state of change, managers seem to transfer positions and change like it’s a merry go round. As others have stated they like to hire managers from within, which sounds good but puts out new managers with Zero experience under rotating middle managers. Management at best is inconsistent, but under questionable direction from again changing middle and upper management. I have experienced management ranging from motivational, to apathetic, to illogically incompetent. Problem managers seem to transfer away from culpability, worse yet good managers leave chasing greener pastures.  With inconsistent management comes inconsistent standards for service, cleanliness, etc.
 As for staffing, the resort seems to run lean and tends to be short staffed, it is not uncommon to have a situation where you cannot take a break due to no one to cover you. 
The resort itself is in a somewhat remote location. On busy weekend days it requires employees to take a shuttle and park in a miles away or 5+miles away parking lots. You do not receive compensation for your time waiting on or for these shuttles. Wait times for these shuttles vary substantially, from zero to nearly 45 minutes each way. Again you are not compensated for this time, yet despite the waits you are expected to show up on time for work, which adds substantial time to your commute.
The resort seems to be mostly seasonal with the majority of its business within  summer, being the “on season”.

These issues have been around since before the pandemic hit but since COVID-19, things have gotten worse. Don't let the "Great Place To Work" certification fool you, that was earned through a monetary bribe. All departments are understaffed and overworked. Management and higher ups is filled with a team of egotistical individuals. When an employee is injured on the job, security fails to write a report. It becomes a game of pointing fingers among HR, Security and management instead of tending to the injured individuals. We've had a few cases of COVID19 on site but are only informed if you know the right people who tell you on the downlow. Positive reinforement is a foreign concept. All management does it point out things that are done wrong and then wonder why people are quitting left and right. This is a terrible place to work. If you value your peace of mind and sanity, don't even bother applying here. 

In Room Dining Supervisor:  Responsible for overlooking the department; as well as ensuring all orders/amenities/events are set and delivered at a five diamond standard.  Constantly assisting servers with preparation, creating projects, placing tips for department staff, conducting department meetings, etc. As an In Room Dining Server: Responsible for organizing, preparing and delivering room service orders in a professional manner with an outstanding attitude and performance. Effectively monitor and participate in the daily operations of the In Room Dining Department, including providing support and guidance to fellow in room dining personnel to ensure a successful and effective operation ending in a positive guest experience. Review all written communication, i.e., resumes, daily/weekly, In Room Dining Event Orders. Communicate all changes within the In Room Dining Department and makes adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.

A typical work day does not really exist. Everyday is different and you must be flexible to keep up in a very fast paced environment with limited resources and support. I have not learned much only that those who are unqualified or 'suck up' are the ones who get promoted. It is like high school down to the cliques, high pressure and management issues. Management do not know what they are doing and get a high salary for not doing much for their team/department. Workplace culture is fake. Communication is difficult between departments and everything is constantly changing, both good and bad. Benefits have recently changed and wages are low for those not on salary contracts. The hardest part of the job, is work life balance. The resort sucks the life out of you. The most enjoyable part is the people you work with and other departments that you interact with plus beautiful scenery. 

Kind management. A lot of young, casual local San Pedro kids get hired at this property and that is what ultimately brings down the professionalism. Hotel is built in such a beautiful location but how everything is built and designed is very inconvenienced for employees & guests. Not enough parking for employees OR guests. They need to recognize and appreciate their employees more. Not enough training will be given, you will be thrown out on the job on your first week. Hotel makes exceptional amounts of money, however, they do not give raises to the employees nor any other special needs (PARKING SPACE). Company tries very hard to be a five diamond/star property but they fail to look at the big picture and do not focus on the little things that need to be improved and developed. Overall a good property to work for, but not an excellent property that deserves my forever loyalty.

Loved working this job over the summer. That being said,I can't imagine working in a permanent position here. My temporary gig helped me not feel so drained and burnt out like a lot of my full-time colleagues were. The hotel itself is not/was not prepared to re-open fully for guests while still remaining very understaffed. This lead to a lot of unhappy guests expressing their dissatisfaction with me (which I could handle, knowing there was only so much I can do and it's an upper management problem) but it definitely would make the work environment exhausting and stressful. I do hope upper management resolves this, because it could really be a wonderful place to work, with the location and how kind all the employees are. 

Terranae resort knows the secret to running a successful business; take care of your employes, and they'll take care of your business; the costumers. It was a grand pleasure working at this Four Star resort, located on the beautiful cliffs edge of Rancho Palos Verdes, CA. I worked in two of its food outlets as both as a busser and occasional a server when needed. The expectations of costumers were always high, but this resort did a great job of meeting them and even going further to create new ones. One of the best locations I have ever worked with and would definitely recommend it to anyone.

It’s really difficult to not like Terranea Resort and Hotel have a beautiful location a really good size property for the guests to juggle,walk and of course a fantastic front ocean view all around,personally my job is great I love it,I get to provide you food,beverages or anything you desire to the comfort of your room and there is only one better thing than this ...that ones my guest open there door a have always been received with a wonderful smile that’s the reason why is so easy to do my job not just in Terranea but in every place I worked before because all l delyliver beside my smile and great attitude is all the goods

Top Job Titles	Average Salary
Senior cook 5 salaries reported	$19.40 per hour
Food & beverage supervisor 1 salary reported	$22.00 per hour
Concierge 3 salaries reported	$23.17 per hour
Server 3 salaries reported	$17.33 per hour
Cook 2 salaries reported	$21.00 per hour

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