data manager

customer service representative

Texas Department of Motor Vehicles

Worked here back in 2023, and let me tell you I knew it was going to be bad when I had the lead call me out during training because I didn't use my laptop as a third screen...when I literally had no room on my desk to do so. Some other employees were pleasant to work with, heck I even wish I had moved to their team rather than the poor excuse of the team I was placed in. 

Training should NEVER be left to someone who looks miserable and is plain rude, because that's what you'll get when you train to become a permit specialist. That is definitely a big failure on management's part too, allowing a "tenured" employee to be a trainer, when they don't even like it. 

The terrible behavior from leads doesn't end when you leave their terrible training, they have some of the rudest people assisting you on their "lead line", and some have no problem demeaning you and making sure you know how dumb you sound asking something. Again, these employees were simply picked to be "leads" because of their tenure, not because they wanted to be leads.

The worst part of the job was being on the phones, and being reminded that you need to "work permits" continuously and complete an unreasonable amount of permits, even when days are extremely slow. It almost caused anxiety at the end of the day, especially if you didn't work over 20+ permits in one day

Watch out for random and obscure rules, you may get reprimanded for not knowing those. 

Being remote was the only enjoyable part of this job, 90% of the people in the department are horrible, and know they are because they've been there for a long time and know they can get away with being that way. Stay away from this place if you don't want to develop unnecessary anxiety, with terrible pay.

I am very happy with my job at TxDMV. The pay is good, the people are wonderful and understanding. Work life balance is amazing. The public does not understand the stress we go through daily to assist them. They feel we are not working when we are. When our window is available, they will pop up asking questions when we are wrapping up with our last customer or are assigned other work like mail or answering the phone or emails which is very distracting and can cause errors. People are mostly pleasant, but there are quite a few who will call us names, get loud, be rude, and downright awful. I do not like that we as clerks have no anonymity. The state requires our full name to be on documentation so if someone wanted to stalk us, they absolutely could. I feel that is dangerous, along with no security officers. The state could do more to upgrade our technology and definitely the building itself. I do not see much promise as far as moving up because it is such a small office and headquarters are located in Austin. So, moving up and around is not really possible unless you are in Austin, someone leaves or retires. I truly am happy with the position and couldn't ask for a better team. There is a lot of knowledge in the room, and everyone is very willing to pitch in and help out. If you have an opportunity to get a job here, take it, you won't regret it.

My typical work day revolves around customer service as my duties include working with the public each and everyday. I find many of those in need our assistance have trouble understanding the formats and paperwork required by the State of Texas. The process for commercial registration or bonded title applications can be tedious. I also find that my Spanish speaking abilities serve us well as many of the applicants do not speak English and have trouble understanding the applications. This is the hardest part of my job as many of these process are very time consuming without having to translate them in to Spanish. 

I get along well with our other CSR representatives and management. We have developed in to a a great team. It is a difficult to leave them but I need to be closer to my family in San Antonio.

I hope you take the time to review my resume and find that I have helped make my teams very successful and I have been very dedicated and loyal to all my former employers.

The work itself is incredibly interesting and easy if you pay attention and read, it is the management that makes this job unpleasant. Customers were said to be unpleasant and irate, however, when you engage with customers in a friendly manner that is frowned upon. Upper management would rather you be rude and disengage with customers so that you may “focus on the task” rather than do your job in a friendly way. Also, dress code restrictions only seem to apply to newer employees. A new employee will get reprimanded for a dress code violation sometimes right in front of a veteran employee wearing the same attire, etc. The hardest part of the job will be pleasing your managers and hoping they like you, the actual paperwork itself and customer service is easy enough.

I loved this job, although it was not a desirable pay, there were great people and management was one of the best (in Fort Worth). It genuinely felt like a family and the workers cared about each other. A place were I was safe to be and express myself. Management truly cares that you succeed and will push you to be your best version. This state job will forever have a spot in my heart. I don’t think many can say that, but that location was unlike any other else (Headquarters have agreed). You will learn SO much about state laws and policies, good knowledge in my opinion and you get to help out people. 

Dealing with the public everyday is something I enjoy, however most of the employees have been there over 10 years and get frustrated with the public very easily.  That’s something I did not like or agree with. It’s a very small office and the staff is overwhelmed with other back office work so they don’t give the customer their full attention. It seemed very disorganized too. The management team was personally great but also overworked and very busy. The job is very repetitive and not very challenging, but the biggest thing is that there is no room for advancement. There’s no other positions besides team leads and the 2 team leads there are going to be there for awhile. 

What is the best part of working at the company?
Great place to work.  Everybody works together as a team.  The money could be better but the environment makes up for it.

What is the most stressful part about working at the company?
Just like any IT environment there is always a lot to do.  It can be a bit hectic at times but we pretty much go home at 5:00.

What is the work environment and culture like at the company?
Great work environment and culture.  I haven’t worked in this type of environment in years, maybe never.  This may sound a bit sappy, but it is almost like a family.

What is a typical day like for you at the company?
Typical day is a lot of meetings.  Probably too many meetings but that is IT.  I just have to box time off to get real work done.

Benefits are great, they pay your health 100%. They offer a lot of health incentives. Time off when you need it if you’ve got the hours. 
Office management didn’t know what they’re doing and play favorites. Their whole job is to COORDINATE the office and they couldn’t even have the right amount of people out the lunch to keep the office staffed correctly. Would go out to lunch with their best friend and give them preferencial treatment. 
Pay is not good at all and they have a high turn over for CS reps. Tons of work with the public for peanuts, basically. 
Not much room for advancement and raises are few and far in between. 

IT is a verifiable mess. The IT Applications Support is run horribly. IT Operations is a close second. There are no promotions in IT. There are toxic managers, directors that don't care and regarding female managers, they love stepping over everyone. One manager/director has chased off three of her supervisors that directly reported to her. Other leadership are looked down upon and are not appreciated/ nor recognized. The good leaders get chased off. The best you can do is do your job and keep your head down.

I learned that no matter how hard you worked, some employees just never respected you because you were a temporary employee. 
A typical day at work was work hard, do more work if management found you to be productive in one area, you had the advantage to learn new work and was given more without any increase in pay.
I loved my co-workers, they were friendly and most was easygoing..it was a learning experience for diversity and the different opinions shared by all.
Was being able to help those around me with new experiences they didn't know.

Top Job Titles	Average Salary
Data manager 1 salary reported	$7,628 per month
Customer service representative 1 salary reported	$28,000 per year

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