optician

front desk receptionist

optometric technician

medical receptionist

optometrist

Texas State Optical

A typical day at work consists of preliminary exams, contact lens fittings, insurance coordination, claim submissions, frame styling, selling of products both online and in store, handling of inbound and outbound coorespondences (shipping, letters, etc.), and a relaxing hour to yourself for lunch. Being a member of the TSO-Westlake family has taught me that successful team work is just as valuable as being individually successful. I thoroughly enjoyed frame styling and lens edging as a technician most, having it be sometimes the hardest part of the job really motivated me to become proficient at it quickly! TSO-Westlake is a place where one can easily transition and adapt to the role of an optician. Management does a wonderful job at overseeing fellow employees and ensuring that they are on top of their game. The single most important take away knowledge I have incurred while employed at TSO is the successful utilization of customer service skills with problem resolution skills. Seeing that we are an optical and we are constantly selling and processing orders, issues do arrise at times and being able to handle and resolve a difficult situation all the while providing excellent customer service is a must! I thank TSO for that valuable lesson and knowledge!

The Dr. always owns business and is a horrible communicator. Expects employees to know what she wants without her training them or talking to them. She will just come out and yell at whatever doctors assistant she sees or doesn’t like at the moment. The doctors assistants are treated terribly compared to opticians purely because the dr does not participate in optical so she doesn’t see their mistakes. This creates an environment where the assistants are treated like second class citizens and optical treats them as such. Opticians expect the assistants to 100% help and will even pawn off patients when they don’t want to work but will not help assistants. If the owners like you, you can do no wrong and if they don’t it is well known and they will test you like you are stupid even if the dr who makes the mistake. Opticans are considered in charge so they call all the shots and tell assistants what to do and when they make the wrong decision, assistants take the fall. The owners take no real ownership of their own business and would rather leave one person in charge they trust.

When patients need eye care, their first step is a complete doctor’s examination from a doctor they trust. They then turn to a trained TSO optical staff to provide them with eyewear that helps them see and look better. Standards of care throughout TSO include doctors who have earned therapeutic licenses to treat many medical eye care conditions like glaucoma, macular degeneration, cataracts and childhood vision problems. Combining professionalism and personal attention of eye doctors who live and work in your community supports TSO’s promise to our patients to provide “Eyewear you want from doctors you trust”.

We’re proud of our history and excited about the future as we continue to help TSO patients enjoy the best vision possible. After all, we’re not Texas State Optical by chance, but by choice. We’ve grown into our name and will continue to work hard at keeping our patients satisfied and coming back with their family and friends to benefit from TSO’s long tradition of excellence in quality eye care and eyewear.

I worked here for an estimate of two months 2022. In my opinion my experience was not wonderful or welcoming due to the current management. The culture for this work environment was very much not pleasant due to personal relationships management has with staff it’s very much a “mean girl” environment. As for work life balance it’s hard to request days off even if your sick they still require/ask you to come in due to the fact this establishment likes to hire less staff so they are able to pay less employees but work you more due to high patient intake.  Most importantly if the head doctor is not making revenue that day staff is sure to feel the tension and it is not a pleasant day to be at work. 

Responsibilities included maintaining accuracy of customer files, answering a four line phone system, setting appointments for visits and consultations, insurance verification, filing on medical and vision insurance, being familiar with ICD-9 codes and Diagnostic codes, preparing patients for an exam by running a manual auto-refractor, non-contact tonometer, frequency doubling vision field, and checking acuities, teaching new patients how to wear and take proper care of contact lens, providing extensive customer service, general office maintenance, ordering contact lens, keeping inventory of trial lens and frames, collecting cash and credit card payments from patients, adjustments, frame selection, and lens material selection, auditing and closing of register as well as other assigned duties.

When I first started at TSO it was nice getting to know everyone and all the new rule, regulation, etc. However now, when I go to work my manager is always telling me that I did something wrong  without telling me anything good that I have done. I feel very unappreciated there because I work so hard and even get recommendation from patient that I am a good worker but my manager alway has something negative to say. I personally love working with patients one on one. My other coworkers are usually pretty fun but gets to a point of irritation really quickly do to irritable patients or coworkers. Personally the moral has been a little low for a while but I always try my best to put a smile on my face for my wonderful patients.

What is the best part of working at the company?
I was treated poorly, and dehumanized almost daily. Wish I had never gone. And I was told that the front end was a girl's club, so NO BOYS is my recommendation.

What is the most stressful part about working at the company?
The people I worked with and the demanding nature of the doctor, who NEVER showed any appreciation.well, we did get a Christmas bonus. 

What is the work environment and culture like at the company?
Again I was treated like a unwanted step-child. I couldn't even get them to greet me in the morning. 

What is a typical day like for you at the company?
I would walk in... The two girls would gab about dogs, recipes, etc. Then the office mngr would only acknowledge me if she needed to tell me something I did wrong.

I loved going into work every single day. I adored my coworkers who still remain as close to family to me despite my resignation and that includes the doctors who worked for the owner as well. I can honestly say that I've never worked harder for an employer in my entire life. I went above and beyond my duties each and every day because I loved seeing those around me happy. Especially the patients. I am not one to slander so I will leave it as this; I was taken advantage of and the owner was a good doctor but a terrible boss. No promise of ever advancing for this employer.

Overall my time here was ok.  You are not allowed to have a life outside of work if you work here.  You are expected to never have any appointments or get sick or have any school or family things come up.  You will never have a day off even for a pandemic.  The Dr. had become a good friend outside of work but she was also a lot to handle at work.  She was always mad and yelling about something. You will also run personal errands for her and have to hold her hand to go to the store. She had a lot of friends that came in and got special treatment and pricing that was hard to keep up with.  She would also speak badly about patients she didn't like.  It was a stressful job and it was filled with negative energy every day.

TSO was for the most part a fun place to work and get a foot in the door if wanting to get into optical, but I’m not sure I would consider it a long-term position. The only benefits provided were medical insurance (without dental). There were no benefits for pregnancy or disabilities outside of using PTO which was accrued on schedule that was somewhat difficult to comprehend. The doctors/owners tied to the office were extremely knowledgeable, welcoming and helpful. While PTO could be scarce, there was generally a sense of flexibility in requesting time off or needing to come in later or leave early. 

Top Job Titles	Average Salary
Optician 12 salaries reported	$15.75 per hour
Front desk receptionist 7 salaries reported	$12.79 per hour
Optometric technician 1 salary reported	$14.00 per hour
Medical receptionist 1 salary reported	$13.50 per hour
Optometrist 2 salaries reported	$127,500 per year

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