sales associate

member services representative

Texas Trust Credit Union

Work-life balance
Work-life balance at Texas Trust Credit Union is almost non existent if you work full time, I had to pull teeth anytime I wanted time off or I had to fight for time off against a coworker.

Pay & benefits
My pay and benefits at Texas Trust Credit Union are  it bad if you are just starting out and don’t have a lot of responsibilities.

Job security and advancement
In terms of job security at Texas Trust Credit Union, I think it’s shaky. You constantly have to worry about your job being taken or moved to a different location if they don’t like you or feel you aren’t successful enough. Following rules means nothing if they have to suffer they will get rid of you quickly .

Management
In general, managers at Texas Trust Credit Union are rude and disrespectful . I was cursed out, disrespected, and had my character torn apart by lies by my manager she also had the assistant manager cosign everything that was said to me. They were also incompetent managers.. my supervisor and lead did a 
better job at being a manager.

Culture
Collaboration with my colleagues at Texas Trust Credit Union is good with certain people(based of my location). You have to demand to be trained and taught the things you’re SUPPOSED and EXPECTED to learn otherwise they feel like you won’t take initiative and will want to fire you. Demand they train you on everything correctly .

Overall
My experience working at Texas Trust Credit Union horrible.. managers are catty, messy, and rude at my specific location. The only way to succeed here is to be a pushy salesman no matter the cost or outcome of the financial status of a customer.

Overall the training is lack luster (I should know as k helped with training-with no pay raise or incentive) and hard to navigate because process and procedures are changing or altered constantly- training should be longer but they can’t afford it  so be ready to learn as you go. There is  no work life balance and the environment can be toxic and unprofessional for mental health. If you need time off be prepared to fight for it bc if someone has it scheduled you won’t be approved and sick time doesn’t cover you for an excused absence as there attendance policy is based on how the manger feels. There is no room for advancement either because most employees within the company aren’t going anywhere and they’ve been there for years. The pay is also not worth the workload for this position. Having 10 yrs plus experience I started at $19.00/hr. There were employees working there for 3 years making $17.00/hour doing the same work. This showed me the company did not care about its tenured employees as well. 

Insurance is good although it’s not a big name company. 

Overall this job is a in the meantime position but not at all a workplace meant for forever. Everything starts with management. 

Beginning of day involved prepping teller stations, loading machines: Money order, teller checks, credit/bank card machine tape, & verify vault balance after handing out appropriate cash to tellers. Cash handling was always dual controlled by a manager type & a teller.
    We had contests designed to help us working towards the goal of up selling banking tools (e-statements, debit cards, etc) and cross selling (loans, mortgages, insurance, etc). They made fun working towards your goals.
   work culture Depends upon the management & the staff make up of the branch. If you are a team player it is easy. If you enjoy meeting people & helping them it's wonderful. Stress to reach sales goal was always present.
   Hardest part was helping a regular member who know all the benefits & products the Credit Union  has & needing to try & up sell.
   The most enjoyable part was helping people and enjoying who they are.

I worked for this company for a few years and advanced to branch manager. During my time with this company I have scene over 50 employees come and go. I have scene over 20 managers get fired or asked to leave. This same process is still repeating over and over and will eventually get this company into hot water. There is very little training. The upper management makes no attempt to figure out why emoyees keep getting fired or why they quit. All upper management worries about is their job security and another warm body to fill a former fired employee's shoes. Manager's get written up and fired within 3 to 6 months of becoming manager. I've scene a few managers only last a few weeks. I did enjoy being a manager for a while and enjoyed my co-workers. But I have scene and heard too many bad things about this company while I was there and I should have listened and quit. Nobody there acts happy. Their bad work environment must end!

I had a good experience with Texas Trust Credit Union and learned a lot during my time there. I gained valuable knowledge about financial services, accounting, and teamwork.

The best part of the job was working with great coworkers and the friendships I made. The most challenging part was dealing with organizational changes and uncertainty. When long-tenured employees were affected with little notice, it created concern among employees.

More communication, mentorship, and leadership support would improve the workplace. Overall, I am grateful for the experience and relationships I built.

Working as a collections specialist, you have no life there is no balance here. Management has no real sense of direction, there are too many people saying diffrent things, there is no backup from the management team the phrase of the day "send them to my vm" with no return call, only to come parade out of the office and say that they are busy to take calls or asssit. The hardest part of the job here is that you are always busting hump to get a bonus and even them you have everyone aginst you. The work culture here is a JOKE, starting with the HR department full of fake people who act like they care about your well being total snakes. All of the staff at HQ are fake, fake smiles and fake people. GOOD LUCK getting approved days off if you work collections unless you are shown favortisim.

Most of the management and staff at Texas Trust are on board with the executive vision of growth and progression.  Senior leadership is a mix of talented and competent, with a few that are quick to react without full comprehension or understanding.  Overall, the highest levels of leadership are capable and open to ideas but would benefit from taking a closer look at their senior leaders' abilities to make judgement calls.  

One area specifically for improvement would be to correct poor decisions more quickly, rather than put excessive efforts and resources into a dead horse.

The culture is open-door and encourages ideas and talents.

The hardest working individuals are those that take pride and ownership of the organization's mission and goals.  These are the individuals who made working for that organization fun.

Texas Trust is definitely a job i recommend to anyone wanting to start a career in banking. As a teller, i learned so much about finances and working together to build a good and safe environment for our members. As much as i love working here, the pay is not as much as i would need in order to fully pay my bills and have some left over to save. It is great pay for someone in college who does not have much to pay for. I live on my own so it is a bit harder to keep up with everything while being financially stable.

In orientation they painted a beautiful picture like this is the best company to work for. But if you work in the branches, it’s completely the opposite. Employees in the branches are treated like the bottom of the barrel, when in reality they’re the face of the company. This company still believes in the customer is always right. Management doesn’t care how rude and disrespectful members are to you they will not come and defend you. If you’re not a “yes man” you will be treated horribly. Don’t work here if you have any type of morals or integrity about yourself. 

HR does what they can to protect management. Most in management at the CU  will make sure you know they are your boss. Since they make the rules as they go they are free to do as they please. No set structure or uniformity between the branches. No processes or procedures are set to ensure smooth operation of the branches. Management strongly discourages the help of most resources available to employees. Also don't use your insurance because HR will blame you for not "being good stweards" of the group insurance plan. Management doesnt allow you to utilize time off. 

Top Job Titles	Average Salary
Sales associate 3 salaries reported	$15.00 per hour
Member services representative 1 salary reported	$12.50 per hour

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