nursing assistant

resident assistant

licensed practical nurse

dining room server

cook

The Arbor Company

What is the best part of working at the company?
The on-site team is great, and the residents and their families are awesome. In the beginning, I felt accomplished and successful. I was given the opportunity to make a good living while enjoying my colleagues and those we served.

What is the most stressful part about working at the company?
The micromanagement by the regional team (and probably at the direction of their superiors) became unbearable, even though I was experienced and accomplished (winning awards and exceeding goals, both here and in prior positions). The excessive reporting became overwhelming and counterproductive.   My job began to require sacrificing my health and well-being to meet the high standards I set for myself. Basically, BURN OUT!!!

What is the work environment and culture like at the company?
If you want "warm and fuzzy" you won't find that here. But if you're looking for a well-oiled machine, this is it. The on-site team is great to each other and take outstanding care of the residents. There is the typical corporate middle management style that is very reactionary and non-strategic in addressing issues. In an effort to "help" during visits, they can be intrusive and rude when on-site, creating a lack of trust from front-line staff. A people-centered culture is flaunted as of high importance, however, somewhere that has been lost over time, and that's sad. This is unfortunately a typical scenario as companies grow. I was accomplished, productive and loved so much about my job, however, I was unwilling to stay at the expense of my health and well-being. I promised myself to never stay somewhere where I'm not respected or valued as a person, a professional, or where I experience a poor quality of life.  However, I do hope all goes well here. There are so many wonderful people to meet at this community!

What is a typical day like for you at the company?
Your day is very scheduled. You know what to expect and what is expected of you at the community level. The ED is helpful when needed, and works with you to set expectations and goals, and follows up to see what support you need to reach them. Budget is tight and strictly adhered to, so expect to meet the challenges that arise without additional financial resources to get through. Short staffing in some departments occur regularly. This appears to be industry wide.

As a caregiver this job is great. The residents are awesome and you really develop a relationship with them. However I would never recommend working here as a med tech, especially on 2nd shift. I cannot speak for other arbor company locations, but the one in Spartanburg has some very unsafe medication practices. So much work is put on the med techs for such little compensation. On 2nd shift you are responsible for passing meds to 30+ residents, and you also have to do caregiving tasks. In one shift I will have to try and squeeze in 2 showers and q2h incontinence checks while also having to pass medication and basically be a nurse. I do not think it is fair or safe to have to rush my med pass just so I can have time to do caregiving tasks. A huge percentage of the residents here are in wheelchairs and need extensive help with ADLs. When a resident starts to decline in health and can no longer transfer safely, the staff is expected to group together to physically pick them up for weeks, sometimes months before they are moved to a skilled facility. This place seemed too good to be true at first, and overall it’s not a terrible place to work. But the stress and pressure being put on med techs is too much. You don’t even have to be certified to pass medication here. You can take a very uninformative 3 hour class run by Americare pharmacy and be passing pills the next day. This issue has been brought up to management but we are told it’s “not in the budget” to have an additional caregiver so the med techs can focus safely on medication. I don’t see how “the budget” is so terrible, considering it costs upwards of $5000-6000 a month to live here. The residents deserve and pay for a medication technician that is solely focused on correctly giving medicine and monitoring conditions. It blows my mind that people pay so much to live here but the company seems much more concerned about “the budget” than the residents’ safety. I guess maybe they will start caring when someone gets the wrong medicine because the med tech was more worried about giving someone a shower or answering call lights.

I had the priveledge of joining the Arbor Family in early 2017. I know this sounds cliche but what you are about to read is actually true. Not seeing the growth that I had worked so hard for in my current role I decided to take a leap of faith and start over at the age of 48. I had already established myself in my current role but that wasnt enough. The Arbor Company afforded me the platform to prove myself in various opportunities of support and had instilled in their culture that empowering our own to do better for themselves would indirectly do better for the organization. Having the priveledge of opening a newly built community gave me many opportunities to express myself and create a legacy of work ethics and procedures while living the Arbor Standards "on and off the court". Pardon my sports analogy lol. I took every opportunity Arbor provided for training and education. I slowly was preparing a spot at the table of advancement. When that opportunity came I spoke it into existence. The Arbor Company showed not one bit of Bias to this Brooklyn swagged, man of color and embraced me. Recieving a casual call or message from either of the Senior Leaders was unheard of in my world. Each time that occurred I humbly would pinch myself, well not literally. Hearing the President confirming how I made room for myself at the corporate table was one of the many times I knew I made the right decision to join the Arbor Family. I have the prviledge to support all of the Arbor communities, which in turn gives me the opportunity to see others living out their dreams and aspirations to work for a great company that can provide the opportunities of a lifetime. The reason I am writing this review is to tell you that no matter how your day has started, do not let that determine how it will end. At the Arbor Company one of the standards is the recovery standard. What that means to me is that I have the opportunity to make things right until I get it right!!!

Work under the supervision of a licensed nurse or doctor.
 
Responsible for documenting medication administration on the medication administration record, noting if the patient has adverse reactions to medications and any changes in patient condition.
Recognize medication errors and report them to the appropriate staff member.
Order and reorder medications from pharmacies and keep medication carts clean and stocked.
 
 Monitor patients' blood pressure, pulse, respiration and temperature (vital signs) and any behavioral changes in their patients.

Working this job I've learned a lot about insulin. When I first started this job i didn't know anything about Insulin because at my previous job I never had to administer it hone health would come to do all of the Insulin injections and also take the resident's Glucose. 
  
I love the management team member's. Their always in good spirits. I always see them smiling even if their day isn't good so good. They will never let you no it. They show us that they appreciate all of the good hard work that we give to the company.
I have are nice group of co worker's. We believe in providing good quality care & making a difference.

The hardest part of my job is. When my team member's don't do their job and it's makes it harder on me. Because I'm the type of person. If I see that you didn't finish a task on your assignment and you've already left the building I will go and finish whatever it is that you didn't get to finish before you left the facility. 
  
The most enjoyable part of my job is being able to care for the elderly. I have a passion in this field of work.

Having worked for several fortune 500 companies over the years, Arbor company is a breathe of fresh air where I am treated as an family member not a number . The culture is one of passion for our residents both internal and external. I have been in the hospitality industry for over 40 years, and my current position is full of the most rewarding days that I have ever had. I truly know that I make a difference in the life of each person I come in touch with everyday and I thank Arbor for these opportunities. My team members are some of the most passionate folks that I have ever met and we strive to make each day special in our residents lives. My wife and daughter have commented that they haven't seen me so excited to come home and tell them about my day in years and are thrilled with the "new" me ! My passion and drive are fueled by my excitement of meeting new folks everyday and listening to their life stories. I have met the most amazing new friends and they warm my heart every time I see them smile. This could not have been possible without Arbor Company, they offer everything that I was looking for; Integrity,Trust,Compassion and a drive to be the best because it is the right thing to do.
We Listen  We Respond  We Care

This company is attempting to make a positive name for itself in Maryland. The headquarters is in Georgia and it has been in Maryland a little over 2 years. The overall corporate leadership is big on customer service and training. The local leadership is attempting to rise to the occasion in meeting the needs of PG county residents. The senior management team is engaging and strives to establish 1st name basis relationships and cordially invite feedback. The building directors look to empower the staff to provide quality care. There is still a degree of mistrust from the families and the staff to overcome the hard decisions that have been made to maintain the 'bottom line' that appear to have been personal; while working toward establishing a favorable reputation some actions has caused an uncomfortable work environment at times. Hopefully they will get it right which may need adjustments at the regional level and more flexibility understanding the local dynamics before having an unfavorable reaction that disrupts the morale. Good luck to Arbor Company. Willing much success; the residents, families and staff that work hard are deserve it.

Let me start by saying no facility is perfect. This facility has had its ups and downs with staffing. That said, despite stressful moments here and there, this is a good company to work for. If you really have a passion for providing dignified care, this is a good place for you. Management will work with you! They listen to concerns and criticisms. They will work with your schedule, or help you in any way they can. HR department is quick and assertive. All departments communicate and work together as a team. Pay is not bad at all, and you will get pay raises. Ratios for CNAs/Caregivers can appear high, but many Residents are independent. Med pass is very doable, and we use the PointClick system for checking in meds. Wellness nurses and techs communicate well and I enjoy working with them. The most enjoyable part of the job is being with the Residents. There's a great group of people there. Again, the hardest part is dealing with occasional staffing issues, but everyone who has worked there for a while loves their job, and we really do care about each other and the Residents. 

What is the best part of working at the company?
Worked there for 4 days wkly. For 4 yrs.Smaller building, only passed medications.worked 3-11 there.Residents were all brought  into care station by Cnas .unless they were truly sick and unable to get to care station .Separate  shifts have different  good and bad issues always.

What is the most stressful part about working at the company?
I was harassed  by a few longtime nurses that I never reported.When working with a a few certain nurses,no teamwork and my own fault I was not a whistle  blower.Alot of nurses were fearful of these nurses also and I regret not speaking up.Very little teamwork on the evening shift.

What is the work environment and culture like at the company?
Everyone was for themselves.After Kensington sold to Arbor Terrace it may have gotten better,but at that point  I resigned. I may have jumped the gun so to speak but the transition was chaotic which only made things seem worse.

What is a typical day like for you at the company?
Mainly passing medications,checking in medications delivered, documentation(writing in charts),asst . With pt care when needed,  supporting families  during visits in the evening.

What is the best part of working at the company?
Besides the residents,  I can not day anything. 

What is the most stressful part about working at the company?
The lack of support. The housekeeping staff and nurse's aids interfering with activities thinking because they know the residents and have known them longer that they have the right to interfere.

What is the work environment and culture like at the company?
There are cliques. Groups of people who have worked together ar other places and have brought them there to Arbor. It's a bit chaotic especially in memory care because it is removed from watchful eye and because they genuinely seem to enjoy the residents not doing anything but looking at old magazines.
Do not think you're going there to bring love and joy to the residents. IT IS FORBIDDEN!  GO THERE TO MAKE FRIENDS OR YOU WON'T LAST!

What is a typical day like for you at the company?
Chaotic. Disorganized. You'll try to go by the calendar. No one will support that. Just do whatever you want and you'll be fine.

Worked at arbor terrace for 3 years and it is not all it's cracked out to be. Management always changing, cliques always form from CNA position to management! New oncoming staff makes more money than the old staff, management doesn't listen to any concerns staff has from residents to the job itself. Management is a joke that leaves before 3pm every single day and always claims they're so busy that they can't even take a second to hear about their own residents. Severely underpaid compared to other facilities and only got bumped up in pay because they were bringing in people almost 2-4$ more than what I was making or when a yearly came around and even then I made less than the new hires still even with many years of experience. When I went to ask for a raise I got attacked by my own new boss when I asked in a professional manner. Management only cares about THEMSELVES and only cares about their own people not even the residents. It's so sad. No organization, no reporting system or follow up, residents declining no matter how much you report it to people, do not work here. 

Top Job Titles	Average Salary
Nursing assistant 86 salaries reported	$19.38 per hour
Resident assistant 82 salaries reported	$19.47 per hour
Licensed practical nurse 77 salaries reported	$33.97 per hour
Dining room server 61 salaries reported	$16.46 per hour
Cook 43 salaries reported	$21.51 per hour

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