direct support professional

direct service provider

receptionist

onboarding manager

employment advisor

The Arc Central Chesapeake Region

I recently had the opportunity to work at Fello, and I must say that my experience was far from satisfactory. Despite the initial allure of a job that embodied financial success, I found myself deeply disappointed by the company's overall culture and management.
First and foremost, the leadership at Fello was abysmal. It became evident early on that their primary focus was solely on maximizing profits, with little regard for the well-being and growth of their employees. The lack of effective communication and guidance from management created a chaotic work environment, leaving employees feeling undervalued and unsupported.
Furthermore, the company's obsession with money overshadowed any genuine concern for its employees. There was a noticeable lack of investment in employee development programs or initiatives aimed at fostering a positive work-life balance. Instead, the emphasis was solely on meeting financial targets, often at the expense of employee morale and job satisfaction.
The toxic work culture at Fello was palpable. The constant pressure to prioritize profits over everything else created a cutthroat atmosphere, where colleagues were pitted against each other rather than encouraged to collaborate. This not only hindered productivity but also eroded any sense of camaraderie and teamwork.
My experience with human recourses and the executives has been disappointing and deceitful. 
In conclusion, my time at Fello was marred by terrible leadership, a profit-driven mindset, and a disregard for the well-being of employees. I would caution anyone considering a job at this company to carefully evaluate their priorities and expectations. If you value a supportive work environment, opportunities for growth, and a company that genuinely cares about its employees, I would strongly advise looking elsewhere.


What is the best part of working at the company?
Worked in a wide variety of home care environments from private home care to group home care. Wide age range of residents with wide range of care needs. Also enjoyed the ongoing training provided by the company.

What is the most stressful part about working at the company?
Turn around causing shortage of workers was an issue at times. New workers would come in but not stay very long.  

What is the work environment and culture like at the company?
Work environment culture was as good as each worker made it. Caring for the individual residents, having a good working relationship with coworkers added to job enjoyment. Most of the time was a positive work environment.   

What is a typical day like for you at the company?
Greet residents and staff. Check any care plan changes or concerns. Set up work routine or adjustments. Make sure residents are safe and comfortable. Take care of their needs, (toileting, hydration, or if they want to come out and sat on the sofa for a while-assist with that) Prep their lunches, household chores, wash their laundry make sure their outfits are ready for the next day. Administer any needed medications or PRNs.  In the morning ADLs for residents, breakfast am medication. Assist to van for Day Program. Clean up afterwards and final documentation, (document after each round to ensure accuracy of any behavior and health report).

Working at Fello was unfortunately one of the more challenging professional experiences I have had, primarily due to leadership and workplace culture. During my time there, there appeared to be a significant amount of instability within management, including frequent staff turnover and an atmosphere that often felt tense and uncertain.
One of the biggest concerns was the lack of consistency and communication from leadership, which created anxiety among employees and made it difficult to feel secure or confident about long-term growth within the organization. There also seemed to be a culture of fear and mistrust within upper management, which negatively impacted morale and collaboration.
While the compensation and benefits were competitive, the overall work environment often felt stressful and emotionally draining. In my experience, many employees appeared uneasy due to how frequently staff members were let go.
The most enjoyable part of the role was connecting with the mission and some of the people working directly within the organization. However, the hardest part was navigating the workplace culture and leadership dynamics.



What is the best part of working at the company?
Only  Orientation, after you are put at a location it gets REAL and they will fire you for another work load is heavy and under pay. 

What is the most stressful part about working at the company?
The leaders are out of touch with the DSPs and add work and more duties, short notice meetings that are mandatory. They have no CMT trainer on site to help you not miss up your certification from Board of nursing so it’s not worth getting. Lastly there RETENTION tell it all they don’t keep ppl long and that effect you also because of short staff 90% of the time. PLEASE DONT WORK AT 1515 you will regret it. 

What is the work environment and culture like at the company?
The work environment is very stressful because staff are always complaining about the unfair treatment of the leaders at HR. If your smart you will run the other way as fast as you can. 

What is a typical day like for you at the company?
Your always trying to complete somebody else work that was there before you, your relief person is always late or calling out to leave you stuck. Stay away from 1515 location trust me the PM is a minister and is afraid of the director but always talking about the director too much drama.

Initially I thought it would be a great experience-being in a field where I can support. However, the work environment was truly an unpleasant one. For any worker to be mistreated at work and it is not only tolerated, but supported is unfortunate. Then when an individual goes on to mistreat several others, it is finally dealt with. Too little...too late. On my last day I truly felt that a weight had been lifted off my shoulders. I no longer had to work around people who went out of their way to make my work life unbearable. There was literally no exit interview to entertain but walking out the door. A person can be mentally broken down in a hostile work environment. Nothing is what it seems.

Update:
I chose not to participate in an exit review because of what I endured. There is no reason for me to reach out after departing, (as was suggested). If I was treated unfairly due to another person’s behavior towards me—something completely out of my control—then an exit interview would not have changed anything. My review is an assessment of my experience, not a need to reconnect about what can't be undone. 

Run far away from this place! They promise all lies in their interviews, then all bets are off the table once you’re hired. Do not care about employees or their clients. Worked like slaves, no promotions or raises. Nothing you do will ever be adequate enough, your hard work will go unseen, and unappreciated. Bend rules when it benefits them. Only promote friends and associates. Alter timesheets and paychecks after approval, splurge money on “employee appreciation events” and do not invite employees. Disrespectful speech toward employees, degrading atmosphere, forced employees to write letters to legislators breaking employee civil rights, forcing employees to work in unsafe conditions, threatening employees and accepting bribes, pins employees against each other, need I go on?
Should have been shut down long ago.

I would arrive at work at 8:30am. Individual and I had a schedule to follow everyday from, going to the gym, doing volunteer work, swimming, doctor appointment, library,etc. We would come home for lunch, and after individual would have some down time to do what she wanted. We would go back out if she wanted or stay home. 

I didn't really lean anything personally, but it was a joy to help individual engage in the community. 

The hardest part of the job was when the individual would act out and have behaviors. At times it was hard to redirect the individual, while making sure that her safety was first. 

Most enjoyable part of the job was taking her out in the community and showing people that individuals with mental disabilities are just like us.

When I initially joined the company, there was a learning curve involved. However, the employees at that time made the working environment enjoyable. Over time, it became apparent that the executives lack competence and prioritize financial gain above all else. They consistently take on more than they can handle, leaving employees to navigate difficult situations, especially during their extended religious holidays. Certain employees engage in favoritism and are able to avoid consequences, which can be frustrating. After being with the company for a while, it becomes evident that the higher-ups are merely putting on a show. The company's primary focus seems to be making money and showcasing it, while neglecting the issues of understaffing, recurring inventory problems, lack of clear direction, poor communication, and a prevalence of yes-men employees.

When encountering a situation where a patient displays aggression, it is important to remember not to internalize their behavior. The aggression typically stems from the individual's current mental state and emotions, rather than a personal attack. This is especially common among patients coping with conditions like dementia, Alzheimer's, or various physical or mental challenges. By recognizing that the aggressive behavior is a reflection of their inner turmoil, healthcare professionals can respond with empathy and understanding, creating a more supportive environment for the patient. Understanding the root cause of the aggression allows for a more compassionate approach in providing care and assistance, thereby fostering a sense of safety and trust in the patient-caregiver relationship.

I was extremely stressed out while I worked there.  I was targeted by a person who was almost double my age for no reason pretty much as soon as I got there.  They even went as far to make up stories about me so not only did I have to to worry about my job but then any falsehoods this person was saying! I was then blamed for their behavior towards me when it was obvious I was being targeted.  Then when they went on to target multiple other people they were  finally dealt with.   I think it's absolutely ridiculous for workplace bullies to carry on the way they do but it's  because of enablers.  If I could go back, I would  have declined the offer and had nothing to do with this company.  The job I had was awesome and I liked it.  However, people leave their job.  They leave... you know the rest.  Disrespectful and lack of humanity.  

Top Job Titles	Average Salary
Direct support professional 20 salaries reported	$21.12 per hour
Direct service provider 6 salaries reported	$24.88 per hour
Receptionist 5 salaries reported	$19.60 per hour
Onboarding manager 3 salaries reported	$25.75 per hour
Employment advisor 5 salaries reported	$23.00 per hour

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