direct support professional

career coach

registered nurse

residential manager

preschool teacher

The Arc Mid-Hudson

A typical work day was attending 3-4 meetings. Some by WebEx, Conferences and weekly supervision with Key Staff (Directors and Assistant Directors). A typical day would be to review the cash flow, review latest correspondence from funding sources (90% Medicaid), therefore had to pay very close attention to the Governors budget and initiatives.  Review rate sheets, Income Analysis of program productivity  Balance Sheet & P&L's.  Have conversations with insurance broker regarding health care and captive program (self-funded) and the claims day.  Meet with CEO and Executive team once  a week or as needed.  Review Workers Comp Claims data. Responded to 20-30 relevant emails.  Prepare and review monthly Financial Statements for monthly Finance & Board Meetings. Also prepare of gather data for quarterly Committee meets (Audit, Investment, Pension). A typical work day would start at 8a.m. and end at 6p.m. depending on the time of year.  Late summer or early fall focus is on daily meetings with Fiscal team and program directors regarding the upcoming budget process (Presentation November). December and January working on closing the books for fiscal year then moving into work papers for external Auditors (report to Audit Committee April and Board of Directors in May). We during the spring March to May we are compile and CFR (Consolidated Fiscal Report requirement to be file with the Office of People with Developmental Disabilities).

In the beginning it was a great job. Then the upper management started shortening the deadlines.....unrealistically! They were never really aware of the work and what goes into getting it done...nor did they seem to care to know. The Executives all have their head in the sand as to what is going on with the way things are being run throughout the company, or maybe they see the issues but are ignoring them.
What was once a great place to work, (despite the pay), has now turned into a place that gives people PTSD/anxiety/stress. As a way to downsize certain departments, when employees left, the company didn't hire replacements so the employees remaining behind received more work but no monetary compensation....just a kick in the rear when you couldn't meet their unrealistic deadlines. Time off requests will be denied for certain times of the month and/or if you can't get your work done on time. Newer lower level management within the department isn't great either...nice to your face, bash you behind your back or in meetings they raise their voice at you (much like a parent reprimanding a child). GREAT FOR MORAL!
The writing is on the wall...the company is a slow sinking ship if it keeps the current reign of power in place. Unfortunately, in the long run, the people they serve are the ones that will suffer.

ARC was a great place to learn. Their training is very thorough. They hire a lot of college kids with no work experience. Sometimes it’s good, sometimes it’s not. Overall, it’s a pleasant work environment. Management changes a lot and you have to be careful with higher management due to conflicts of interest (relationships between management and people who investigate abuse/neglect in the houses their girlfriend manages). Things definitely get swept under the rug to protect management. If you’re not in their “click”, don’t expect room for advancement. They do what they want, what’s best for them and their friends, not what’s best for the individuals they support. The pay is horrible. It’s good if you don’t need the money, but don’t try to support yourself on their salary. Even working 100 hours each week, I never brought home more than $1500 for 2 weeks. They pay more if you have a certificate as a CNA than they do if you have an actual degree in human services, majoring in ID/D. I left for another agency and I now work less hours and make more than double what I made at ARC doing similar work. I appreciate all that I learned there but I couldn’t afford to support myself working at ARC.

This agency is by far the most unprofessional and badly run agency I and other co-workers I have known there have ever encountered. The majority of administrators view staff under them (who are not their pets) like menial non-people, most especially the staff who genuinely care about the individuals! As the reviewer above mentioned, you will surely be targeted by lousy staff you are making look bad if you are a whistle blower or go out of your way to show concern for the disabled individuals. 

Although this may not be the case in every program, for the most part co-workers are predatory in their hostility and are given free rein to continually target caring staff--even to the point of getting away with false allegations. The union tries to help, but is also treated in the same demeaning manner, and management refuses to meet with them for months and months on end to negotiate staff raises and benefits.

Unless you just want to get your foot in the field with their training (which is somewhat well-conducted), and then move on (as quickly as possible), don't waste your time applying to this shoddy agency!

I recently worked at this company. I loved their residential housing. I worked a LOT of hours. They are not stingy on Overtime, which was something I loved. Benefits were great too!

However, this company doesn't understand the meaning of "loyalty" I was accused of something I didn't do, barely given time to defend myself, and then terminated before I could even blink. Thank god for the Union, which are great people and very supportive.I was well liked by all I worked with and put over 200 hours per pay period(bi-weekly) into this company. No disciplinary actions in the past, and without even looking into the situation more than two days, termination was the fist thing recommended. They DO not care about you beyond what you will do for them, you are just another number.

The Individuals we work with are amazing and lovely to support. One of the most fulfilling jobs I've ever had. But some of the administration are corrupt and won't even give you the time of day, no matter how much you put into your job. Everything else about this job is fantastic. Watch your back, though.

This is an excellent job for people who have lots of patience and who truly want to make a difference in the lives of individual people. That being said, a person with this job also needs to have a high awareness of their personal boundaries and not be afraid to enforce them. My personal boundaries were crossed nearly on a daily basis, and although I became much better at enforcing them because of this, I burned out extremely quickly and the job began taking a significant toll on my mental health. This is also a highly responsible position, as anyone working this job is responsible for the safety and well-being of all the individuals they are assigned to work with. While it is important to follow all the rules and regulations, which exist for good reason, I frequently felt like I would get into serious legal trouble if I made the wrong mistake. However, I think it’s also important to note that this was not something that happened to me or any of my coworkers while I was there.

The first house I was in went through four different managers in four years. The last one I worked with was so mean and many workers complained but nothing happened.  The higher ups actually came in and talked to the workers about how we were in the wrong to even express how we felt. There was drama within the workplace because of that. There weren't enough workers on each shift based on the needs of each individual. The next house I worked at was a breathe of fresh air, it was the total opposite. The manager was great, there were less individuals but the same amount of workers as the last house. Based on that house I would tell people to work with ARC but not based on the first house. Also the pay could be better, especially all the things we had to do. Clean the house, cook for everyone, take individuals to appointments and to outings for no more than $12/hour.

I’ve learned that the agency likes to pay the ppl that keep the business going crumbs while they get a nice salary for doing nothing. They actually believe we should be happy with the pay and deal with it. I say do my job for $13 per hr of changing depends, cleaning up human waste constantly( did we mention  human waste is a biohazard) and getting sick from being exposed to the viruses that come with it, go home smelling like sewage after a 18hr shift of changing heavy grown adults that can’t toilet themselves. And I’ll do managements job for their salary and see how fair they think it is then. I’m college educated and will adjust quickly. I’ll even do a better job at management then they do. But they won’t adjust to my work load and my lousy pay. But let’s try it anyway. I think it’s a fair challenge. Everyone that works for the arc should demand that challenge 

A horribly managed, terrible job that forced overtime,overly encouraged coming in on off days, terrible upper managment that knows nothing.If you are lucky to get into a house with great individuals and manager dont get comfy its like musical chairs with resident directors and coordinators. Staff gets blamed for basically everything, pay is terrible and not worth the work, and most of fhe people working there are bottom of the barrel, degenrate lazy trash that get away with everything and does nothing. Hard work only adds and is never rewarded.Seen people get fired for first time med mistakes after being cooerced into gettinc medical certed, for exposing staff mistakes in the daily posts about the individauls , Staff is hard to lock down, schedules are mismanged and crazy, managment doesnt take note. Truly the worst company Ive ever worked for. Couldnt say enough about this place to any friends looking

Work/ Life balance= impossible. Low pay for amount of work you must provide and situations you get into. Never room to advance. Favoritism through management,{office setting}, and management hard to deal with unless you are a suck up. Co- workers sneaky and thieves. Vacations hardly ever approved until last minute as well as calling in sick if you can get management to ever answer the phone. Would not waste your time investing in this company for you never get appreciated unless you like a magnet at Christmas time. Winter time they never close and you are expected to come in and sit in the office all day, never mind risking your life to get there. Union dues outrageous but yet your raises are roughly 1%. Union is not there to back you up if needed. On the upside benefits are great, but then again you need great benefits when you get involved in violent atmospheres.

Top Job Titles	Average Salary
Direct support professional 67 salaries reported	$21.04 per hour
Career coach 5 salaries reported	$23.92 per hour
Registered nurse 4 salaries reported	$90,448 per year
Residential manager 4 salaries reported	$60,893 per year
Preschool teacher 4 salaries reported	$18.80 per hour

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