direct support professional

child care teacher

community manager

teaching assistant

human resources specialist

The Arc Montgomery County

At this job, I work as " residential support staff" I assist residents with personal care, teach them their daily life skills,take them to recreational places, administer medications to them,cook for them,clean residence, take them for medical appointments, write daily and incident. reports as well as daily logs..The day at work is always busy and interesting. The job is protective and there are,fun, respect, professionalism, collaboration toward one goal at  this job.. There is no source of other actives or games at the workplace with rules. The hardest part of the job is remain patient throughout different individuals and situations at all times. The most enjoyable part of the job is the opportunity to learn from multiple training offer by the company and also the opportunity to help others.I like this job because of the learning experience and the chance to enable me to help others who are not able to help themselves.

Arc of Montgomery County is a fun place to work. One of the critics I have is that the only time allowed to be late during a scheduled class is five minutes. No matter what your unique situation is, they don't let you in class and you have to reschedule. I was terminated for not completing my certifications within the ninety day period. I never got enough hour of work, and that pushed me to find a second job. I found myself in more trouble because I ended up losing both jobs. I had to retake some of the classes I already took, and I had to pay from my own pocket. It put me in more financial problem. Overall, it is a fun place to work. The managers and the instructors re very respectful. The job work is flexible to accommodate my schedule, I have no benefit because I am not a full time employee. The job is secured if you do your training on time. There is always opportunity for advancement. The management is good, and the job culture is diverse.

Upper management consists mostly of longtime employees who are not qualified for their positions.  They often promote from within, but the decisions are not based on being the best qualified and/or most experienced.  They choose to promote those who are most easily manipulated - meaning those who will carry out their assigned duties without question.  They also have a tendency to form cliques - as they do in middle/high school.  The company is very resistant to change and have a hard time adjusting to new and improved standards of practice.   They fail to recognize the talent within the company so the best employees often leave within a few short years.  I would not recommend this company if you are looking to gain transferable experience, or looking for advancement.

A typical day at work is when we had an IP meeting with the participants and their family. Some of them will want to impose a plan of care on them which is not good for their health and we try to work things out with their family members and the supervisor. I learn to give them the care which is good for them and not what they think as individuals mentally disabled. We mostly work as a team and help each other in order to make work easy. The hardest part of the job is when they refuse to listen to the staff and threaten them with knife and dangerous weapons. The most enjoyable part of the job is when we take them to activities and parties, you see them dance and enjoy themselves.

My day always started out with checking the clients accounts to make sure that the receipts match what was posted to their accounts by my assistant. I have so many things at the ARC because we have change so many software and when I became the Payroll Administrator I also work with IT to train staff in how to login in and out of the program and to submit their the co-workers were nice and I was very patient because we had a lot of different culture employed. The hardest part of my job was unhonest staff which I reported. The most enjoyable part of the job was seeing the clients happy with the result that they received from me at the end of each day.

Every morning from 8:00 to 8:30 A.M. was in charge of a mixed group of 2 and 3, at 8:30 we moved to the class to which served as assistant, being in charge until 10 in the morning it was when he entered the teacher leader, performed daily circle time (Bilingual) and following the lesson plan, preparing activities, that after circle time children engaged in small groups, then attended with lunch, nap, time to go to the bathroom etc..
The experience I will never forget is being able to work one on one with children with special needs which was a new challenge for me that I could accomplish through all the years working with ARC THE MONTGOMERY COUNTY.

Responsible for the total management and oversight of multiple group home locations, including hiring, training, mentoring, staff supervision, agency/community liaison, family support and support to other supervisory agents.
Promoted and adhered strictly to all regulations/regulatory standards, including COMAR and HIPAA regulations, DDA standards and all legal guidelines.
Coordinated the residential and day services for individual clients, some of whom have dual diagnosis.  Responsible for the development, organization, and implementation of the Individual Plan (IP).

Like any other job, you are expected to perform or carry out your day to day functions or responsibilities, some days can be different. However , you must know  how to  prioritize your day to be effective and efficient at your task. For me the hardest part of the job was during payroll. You have send endless emails to staff on your team to turn in their time sheet, and confirm their time before you can submit it. When conducting interview for new employees. Also when you are short of staff.  The most enjoyable part of the job for me on Friday, casual day. No formal dressing.

What is the best part of working at the company?
The love of serving the individual you support gear you on

What is the most stressful part about working at the company?
Lack of adequate support from the management.

What is the work environment and culture like at the company?
There is distance and class distinctions between the support staff and the management. Low retention of staff. 

What is a typical day like for you at the company?
The joy of supporting the individual lighting up your day.

The company is nice but some of the upper management are very unprofessional and it feels like I’m in middle school. 

The job description stated that you can work from home upper management does  
not allowed.

Upper management also feels that regular house work in beneath them

Personal life space is constantly violated by supervisors and then they mad if you need help

No help whatsoever from supervisor and to much personal feelings when it comes to working conditions.

Top Job Titles	Average Salary
Direct support professional 88 salaries reported	$21.27 per hour
Child care teacher 29 salaries reported	$21.15 per hour
Community manager 17 salaries reported	$20.30 per hour
Teaching assistant 6 salaries reported	$18.58 per hour
Human resources specialist 11 salaries reported	$54,783 per year

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