direct support professional

licensed practical nurse

life skills trainer

house manager

care coordinator

The Arc of Bristol County

What is the best part of working at the company?
The clients only is the good reason they are great. The staff right now. Horrible, it's pretty much the equivalent of being back in high school. It's such an unprofessional work environment. Coworkers will slack but throw you under the bus every chance they get. The more you do for this company the more you feel used over being thanked for what you do. You can show people nonstop kindness only to be met back by being talked about and things being said about you in this place. You will feel like you are constantly being baby sat even if you have 5 years plus of experience.  If you talk a certain way or say anything your coworkers don't accept they will run back and tell directors instead of being adults and being direct with you. They are also super sloppy with communication. When you're hired under a certain director it's ran more like a clique over a team. For example if you're hired under a certain director. Another director will tell their team to look over you and report back to them if you lift your finger the wrong way. Even if you were there longer than this coworker.. its a work place fueled my selfishness and jealousy for each other which doesn't benefit the clients whatsoever.  There is like only one good staff there. The rest are just in it for themselves and will throw everyone they can under to get ahead themselves.  People like this shouldn't be where they are. 

What is the most stressful part about working at the company?
Coworkers. Communication. Deciding if im in high school or at work.

What is the work environment and culture like at the company?
Work Environment=Toxic.

What is a typical day like for you at the company?
Good if I could focus on the clients but it became hard to do with all the drama constantly caused by staff directors and coworkers.

Absolutely horrible management, not considerate towards people’s feelings and emotions, the “higher ups” refuse to treat the “DSP” workers like they matter

Pros: maybe good hours MAYBE 
cons: everything, they treat DSP workers, specifically per diam staff like utter trash 
Per diam staff get sick time and that’s all 
And even with that it’s maybe 2 hours of sick time per 2 weeks . 
The “probation period” is an excuse that the ARC uses to really chain you down and make you regret working there.
During probation you can’t callout if you’re sick, if a family member is hurt, they don’t let doctors notes excuse you, you can’t leave early if you’re feeling unwell, Even if you address your concerns for the safety of the residents and other staff the management will shut you down and practically laugh in your face. And the worst part is that they can send you to whatever house they want even if it makes you seriously uncomfortable. All I’ve learned from this company is that once you’re in it, there’s nothing you can do or say they OWN you. And if you try to fight it, well guess what they probably have legal teams on standby for this situation. Coming from someone who knows WELL about the arc. Please save yourself and never ever give this company a chance. 


The coordinator there is a hot mess. Sweeps every problem under the rug to appease the higher ups OR will bring you witch crystals and salt sweep the residence to fix internal problems.. When problems that have been unaddressed (besides the crystals) get too big to hide, the employee is to blame no matter how many times issues have been reported. This place only cares about money, they open houses willy nilly when they can't handle it, accept patients home from the hospital without the proper meds or equipment needed to fulfill the needs of the people they service (usually a weekend call since there is minimal nursing on the weekends)
Nursing is good as long as management stays out of it. Pay is garbage too. Don't expect a livable wage from that place. Unless you're a favorite. The favorite dsps make literal dollars more than the not so favorites.


What is the best part of working at the company?
The best part is making a difference. 

What is the most stressful part about working at the company?
The most stressful part is leadership. When you have a struggle with one team member in leadership, your concerns are not heard out. You are told to “deal with it” or try and resolve from your side. The point in voicing concerns is for a solution to arise to both sides. Unfortunately, many bad apples in leadership lead to poor staff outcomes and high staff turn over. This company would rather that then mix the true root of the problem. 

What is the work environment and culture like at the company?
Very toxic and hostile. When you bring problems forward, you are now the target. Instead of listening to all those who do right by speaking up, leadership silences by termination or performance improvement plan with no criteria that even applies to job description.

The most unprofessional place of work ive ever been a part of. All the “supervisors” HATE each other and direct you differently. For instance, you quickly learn who’s related, and who doesn’t get along #eggshells. Most of the time no one is in the building, but the days staff are FORCED to work together, its a bunch of people sitting in a circle, unsure of how to help their clients, or staff on edge, not trying to aggravate anyone or be the next drama victim. The DSP’s are very young and not very well trained. If you are caught talking to one Supervisor that you dont work under, then let the drama begin.
No breaks for staff. 
There is no organization and absolutely no accountability in the entire building. Avoid the headache. You can do much better.  

Wonderful organization to work for. It has grown thru the years but has always strived to provide quality service to the people it supports while respecting, listening to and supporting all staff. Some organizations grow to an extent where they lose site of their mission; which can in turn adversely impact supports and those it employs; this is not the case with The Arc. If an opportunity presents itself, I highly recommend joining this organization.

Working at The Arc is great! Though my specific position is not full time, they are very receptive to how many hours I want to work, and regularly check in to see if I want more hours, or if I am comfortable with the cases I am on. Directly working with the clients is very rewarding, as you can see exactly the impact you are having, but it is also the hardest part of the job in my opinion, as some clients can be aggressive. That is actually the only real con of this position: it can sometimes be scary. Aside from that, the supervisors are very supportive, encouraging, and transparent with their feedback. Full staff meetings show a very family-like culture, and the President seems very involved. Plenty of training and resources/contact outside of working hours.

My typical day revolves around fundraising/cost savings/marketing/event planning.  I'm new to this role but excited to learn and proud of the things I've accomplished thus far.  Management is open to ideas and lets us know when we are doing a great job. I've found the culture to be like that of a team. Everyone I've dealt with has been helpful and accommodating.  The hardest part of the job is the disappointment when we lose out on funding. The most enjoyable is meeting our participants and seeing the interactions with their Direct Support Professionals. It warms my heart!

The most stressful is upper management not being consistent or helpful. We are told as DSP's we don't get overtime but they pay upper management to sit in an office all day chattering amongst themselves. If only they gave money to the real backbone of the company. No real support. Oh, and "no gossiping policy" but upper management talk all day together about every single employee. They open more and more houses but cannot support the homes they already have. They are always going through staff because people understand a few months in something is really wrong in the company.

The director and HR are some of the most disorganized I've ever encountered. They offered me the job I applied for, withdrew, offered it to me again, withdrew, and then offered it to me again. HR is terrible here, they do not know what they are doing. They ended up checking my references the day before my orientation which was confusing. 

Top Job Titles	Average Salary
Direct support professional 366 salaries reported	$21.29 per hour
Licensed practical nurse 25 salaries reported	$33.35 per hour
Life skills trainer 34 salaries reported	$21.00 per hour
House manager 8 salaries reported	$27.16 per hour
Care coordinator 7 salaries reported	$24.00 per hour

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