team member

assistant manager

baker

shift manager

shift leader

The Baked Bear

Working at The Baked Bear originally seemed like a fun and easy job. I mean it’s just ice cream and cookies right? The interview process was very basic, nothing special and training was no longer than a week.

What leads me to say that working here is a 3 out 5 stars is due to many factors. The corporate owners who run Baked Bear don’t care too much about the employees who represent them. All they care about are the customers and any complaints given to them leads to very negative outcomes, despite how small or major the customer complaint is. I get making the customer happy but the way they negatively react to their employees is unnecessary. The Corporate owners also do occasional “Secret Shoppers” who they hire secretly to come in and pretend to be “new customers” and grade the team on multiple aspects, however, there is a recurring trend where most secret shopper visit seems to fail or get major points deducted. No matter how good you are to these “shoppers” they will always complain about something. Be aware. Not all are bad but a few points dinged gets Corporate calling and the General Managers exploding with anger and dissatisfaction. 

Management at my particular store wasn’t ran the best. In moments where things are privately talked about she would share with other team members and lie when acknowledged about it. A manager should NEVER share private information but my manager always did. That ultimately costed my trust with her. Now I’ve never been a manager myself but I’ve worked enough jobs to know how a good manager runs a store. To me a manager should be motivating and encourage ALL team members to succeed while maintaining a professional attitude and not letting personal feelings define work choices. Which my particular manager would do quite often. I don’t care how upset you are about something personal, that shouldn’t affect how you schedule your team or how you talk to them. 

If you’re someone wanting a good career with Baked Bear you won’t get that unless you’re a General Manager. Hours vary depending on your availability but most people get between 10-25hrs a week. No benefits or vacation time for team members. There isn’t much room for growth besides being promoted to a Shift Supervisor which means you get DOUBLE the responsibility with a poor pay raise.

On a brighter note, employees do receive a free sandwich per shift (however this varies upon store and the manager may or may not revoke this at any time.)

Great job for part-timers. Tasks are very simple and easy to learn/be trained on. Making the ice cream sandwiches was honestly quite fun! Be aware though that there's only about 2 people working at a time here, so night rushes can get hectic and stressful on both the employees and customers. On the weekends you're way busier- you'll get 4-5 people working, but the front of the house is so small there's usually a line out of the door from 6-9pm. If you open you're by yourself for 4+ hours every morning, which can be intimidating and lonely. Also be prepared to work late - closing shifts on the weekend will have you getting home after midnight. 
The environment was great! I loved all of my coworkers and I felt like I could truly be myself here. I had a great manager that appreciated my hard work, even buying me lunch a few times for covering shifts.
Overall, I totally would work here again. There were definitely days that were more stressful but I had great people to work with, which made it infinitely better.

I enjoy working at The baked bear! It’s easy and my coworkers are great! I completely understand everything I do and what needs to be done. I personally train a lot of people because of my ability to deep clean and remain organized during a rush. Only issue is that there is drama because people twist words and normally once you talk to the main person in the issue, you find out that what you heard wasn’t said and most of the time the words that were told to you were from management. Which should be the one person you can talk to about an issue where they pull both employees aside and discuss the issue instead of a he said, she said. That would be the only huge issue with the store. Working wise everything runs smoothly but the gossip level is way to much. There really isn’t a hard part about the job in anyway! I would say my coworkers are one major reason I still work for this company! The pay isn’t the best but the people are.

The work itself is rewarding but management makes it very challenging to have a good work environment. There were a few higher up managers who cared and would listen to you but the GM made the job hard to work at in the end. I'd talk to higher ups about the situation, they'd talk to the GM, the GM would change for a little bit but then go back to exactly what they were doing before. Did that several times until I got fed up. GM just made it a very gossipy atmosphere. Talking bad about employees to other employees and just all around, inappropriate behavior for a GM. Also, bakers are expected to do 12 hours worth of work in half that time. I'd work 12 hour shifts with no break just to try and get done quicker and GM would still complain even when they couldn't work that fast themselves. I say management should lead by example.

I'm sure other locations are great. This one specifically has a very hard to work with manager, definitely switch and baited, super nice in the interview and was the harshest trainer. Belittled trainees, repeatedly acting as if we were incapable of completing the simple tasks which, all in all, the work isn't difficult just takes time and it felt like you were being expected to perform perfectly and memorize perfectly. Catching on quick wouldn't help you get past the manager as you're expected to be a super soldier day 1. Job isn't hard, just management was difficult at this location. Co-workers were very kind and definitely could see how hard the training was, tried their best to lighten the load but it didn't really matter when you're constantly being corrected and belittled even in front of customers. 

It's a very stressful job, especially on the weekends. Often understaffed and the teamwork is not good. The manager did not communicate at all and did not care to have any sort of relationship with his employees. I had somewhat limited availability, which I told the manager during the hiring process and he said he would respect it but he scheduled me mulitple times on days that he knew I wasn't available. He would also schedule people that had already quit which made an already stressful work environment even worse. Furthermore, I asked for at least 15 hours a week but there were many times I only worked 8 hours a week. Overall the job just wasn't worth the stress and quitting was one of the best decisions I ever made for my mental health. 

Didn't have any complaints about the job itself. I worked there for about 6 months and working there was a blast. The customers that came in always made my day. The location is in the middle of a mall and if that doesn't scream fun then I don't know what does. My only complaint was the employees. There were times I didn't feel uncomfortable in the topics the other employees chose to talk about. Most of the time I just wanted to say "please just keep that at home" but I didn't want to step out of line or something. It's not why I left but it did discourage me from coming in to work sometimes.

No out of work life, horrible pay, no advancement or pay raise opportunities (but your told there are when hired/accepting the job)
It's so slow most of the time the owners only want one person working, so you have to make cookie dough, stop to help each guest that comes in (while making sure not to let the dough sit more than 20 min) so you basically have to feel like you have to rush the guests or sacrifice the cookie dough (food cost), keep the store clean/santized throughout & stocked. On top of all of that you have to deal with the homeless people who like to come in & steal tips & product and or even being disruptive or aggressive all by yourself. Terrible job. 

Work-life balance
Work-life balance at The Baked Bear is incredible flexibility with scheduling!!

Pay & benefits
My pay and benefits at The Baked Bear are fair and benefits even at part time!

Job security and advancement
In terms of job security at The Baked Bear, I think as long as you work hard and show your worth, your job will always be secure!

Management
In general, managers at The Baked Bear caring and definitely supportive of employees

Culture
Collaboration with my colleagues at The Baked Bear is they were the best and always super friendly!

Overall
My experience working at The Baked Bear the best and I was so sad to leave the company!

Previously was the baked bear baker, and it was amazing. Loved meeting the management team from San Diego, meeting the owner and co owner of the company. I especially enjoyed getting the news of the new cookie of the month. I miss working there especially at 2 am in the morning. I so loved working there. Baked Bear needs to get a building in the Fort Hood area. This has a fantastic cookie, brownie and ice cream that would knock your socks off. Only bad part to report is that I wish they would have trusted me with the inventory. Overall loved helping with orders, and getting products made.

Top Job Titles	Average Salary
Team member 12 salaries reported	$13.77 per hour
Assistant manager 7 salaries reported	$17.71 per hour
Baker 4 salaries reported	$16.88 per hour
Shift manager 3 salaries reported	$13.50 per hour
Shift leader 4 salaries reported	$17.14 per hour

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