server

host/hostess

assistant manager

line cook

busser

The Big Biscuit

The absolute worse experience I have had while living in Lawrence was serving at this place. They have all the tools/formulas to be a successful company but they keep hiring nit-wits for management. By time I left, a server who had spent most of her career attacking/bullying was promoted to asst. management. Both managers had problems fraternizing w/ servers and this would be evident amongst all team members which would cause rifts. The common solution for management was to “stop complaining, because we made more than minimum wage,” instead of actually being proactive about problems. A complete lack of professionalism, which ultimately caused me to leave. They have a high turnover rate, which reflects on management. However, the store does great #s and at the end of the day, it’s the only thing the supervisors care about...not about how much money you make. I have never been more disappointed/disgusted, because this place has great potential and still performs well, I just wish they would find people who actually want to manage and are not looking for love in the work place.

This place would be wonderful if they paid their employees decent wadges and treated them humanely. Multiple people have had to come in and work after close family deaths ( I Have heard management ask if they have to have the day off...like people plan deaths) or while sick ( the sickness the entire store had been passing around since before Thanksgiving...). Cooks they throw to the wolves and if you cant learn fast enough you get screamed at and talked to worse than a dog with sarcastic rude comments. The waitresses are expected to the work more and clean more even though they get paid the min. wadge for waitresses because they have to keep costs down. Management here is a joke I have personally been laughed at after asking a question for help. Sad thing is you cant go to upper management for help either because they will ask your store manager if you have talked to them even if its about them. I have watched multiple people get fired or quit trying to transfer stores or get help with the management here. I wish I wouldn't have worked here.

What is the best part of working at the company?
I enjoyed working at the location and raymore it was a team it was a lot of young people but they knew when it was time to work that's what I appreciate it most about that location the Springfield location I wasn't there long enough to have a true opinion but it looked like they were hard workers. 

What is the most stressful part about working at the company?
Well I was a dishwasher and part-time prep cooker the most stressful part was closing time because we were busy and then it went right to closing down that was an adjustment for me I'm used to traditional restaurants but afterwards it got better

What is the work environment and culture like at the company?
Great work environment great culture for the most part at least while I was there

What is a typical day like for you at the company?
Non stop busy until one or 130 some days

I had a great experience working at The Big Biscuit. Overall, it is a wonderful company with a positive work environment and a team-oriented culture. The staff was incredibly friendly, supportive, and welcoming from day one, which made coming to work enjoyable. Management encouraged teamwork and worked hard to keep operations running smoothly, creating an atmosphere where employees felt valued and respected.
The restaurant stays busy, which provides opportunities to learn, grow, and interact with a variety of customers. I also appreciated how everyone was willing to help each other during busy shifts, making the workplace feel like a family.
The only drawback was the tip-out system, which felt a little excessive at times and could significantly impact the amount of tips taken home after a shift. However, aside from that concern, my experience was overwhelmingly positive. The Big Biscuit is a great place to work, and I would recommend it to anyone looking for a supportive and enjoyable workplace

If you can help it, don't work here. Bussers and cooks get free food, as do hosts if I remember correctly, but servers still have to pay half, even while ordering on shift. If the restaurant is too busy, the employees can't eat at ALL, as everyone is too busy caring for guests. NO lunch breaks. NO breaks at all, for ANY employee. Management will schedule you for 7 days straight, even if you make it clear you only want to work 5 days a week. The clientele are not the fault of management, but if you dislike waiting on old, rude boomers who only tip you 10% no matter what, then you won't like serving here. Management seems like they're doing their best, but they still play favorites and let their employees be pushed around by guests. 

The management is very disrespectful to most employees. They play favorites, the GM is horrible. You get yelled at for every little thing, even if it isn't your fault. The company as a whole is not good either, they run the Springfield store the same way they run the stores in KC. You can't do that and make a profit. You have to adjust for the market. They have not and will not ever figure that out. I have worked shifts with 22 servers on the floor. How are you supposed to make money that way?
The GM holds the
door if there are more than a few tickets in the kitchen, because he can not handling working expo, managers are the only ones to work expo here. Turn over rate is very high and it will not get better. They like it that way.

If you’ve ever been a server before and are actually trying to make money proceed with extreme caution. Expect 10+ training shifts. 4 shifts of food running without tip out. My last “training shift” I ran an entire section while the server that was supposed to shadow me stayed in the back and collected the money. I jumped through all their hoops and when I was finally “certified” was only given a two table section despite being a veteran server. Expect to help everyone else make money. Expect hours of sidework for 2 dollars a hour. Expect to make only 60 dollars for an 8 hour shift which is roughly 7.50 per hour. Expect only 2 table sections. Extremely high turnover. Like I said, if you have experience serving and wanna make money this is not the spot. 

Working for big biscuit at first seemed great but the constant 6 day work weeks and only being payed for 5 days of the week drag on rapidly. I had worked their for a decent amount of time and running shifts weren't bad as long as your staff was good but the amount of things stacked on top of one person is absurd. When I had put in my two weeks I had to take a day off due to a passing of someone dear to me and they terminated me instantly, afterwards discovering from friends who still worked their they had a new manager start the day after they fired me who has already quit within 3 weeks of starting. If that doesn't give you an idea then I'm not sure what will.

Overall good money but not worth the stressful  environment a d disrespect you have to take to work there. No help from managers with conflict, Employees treating each other poorly with no repercussions, Pretend to rectify situations just to keep you there and then does nothing. if tries to rectify theresno respect from the team for the manager, and doesnt listen to those in control

What is the best part of working at the company?
Co-workers were the best part of working here everything and everyone else was not good. 

What is the most stressful part about working at the company?
The managers. They were rude and mean. They treated their employees like they were stupid. Not a good place to work at all. The one in Campbell not Glenstone. 

What is the work environment and culture like at the company?
 Wet stressful and the management does not direct their employees well, they made the environment the worst I had ever experienced in 20 years. 


What is a typical day like for you at the company?
Very busy, fast past most of the time but very stressful because management would yell and be hateful to the employees.

Top Job Titles	Average Salary
Server 139 salaries reported	$16.90 per hour
Host/hostess 79 salaries reported	$10.94 per hour
Assistant manager 45 salaries reported	$42,500 per year
Line cook 13 salaries reported	$17.65 per hour
Busser 17 salaries reported	$12.95 per hour

Working at The Big Biscuit: Company Overview and Reviews

The Big Biscuit

The Big Biscuit Ratings

Popular jobs at The Big Biscuit

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected