team leader

customer consultant

retail assistant manager

auto body technician

manager

The Body Shop

This was my first official retail job that I stayed at for almost 5 years. Retail is retail and the company has been through a lot of shifts in ownership and management which like many retail big names has gone down hill over the years due to soooo many factors. There were enjoyable aspects of the job - learned leadership in some aspects and skills with interpersonal communication, got to play with skincare and makeup which was really fun, good amount of gratis at the time to learn about the products. Company’s ethics fell a bit shallow for me under management of L’Oréal when it’s supposed to be a cruelty free company and learning a bit deeper about the company’s ethics and history has made me feel a bit uneasy. I learned quite a bit at this job  and one of those things was boundaries. The location I worked at is no longer in service made some good friendships with my co workers. Was my time and service treated fairly? Not really no. I never advanced even though I ran events sometimes just by myself and assisted in recruitment for the staff at the time and was paid minimum wage which was 7.50 back then with a couple cents added on as an annual performance  “raise” . It did feel like a slap in the face one year when we had a holiday season hire and they were just barely trained, getting paid over 10.00 an hr just to be bodies on the floor and added  extra effort on the permanent employees associates and managers to manage. 

Overall, my views on the company itself are  poor. Whenever corp came to visit we felt such a big dissonance and rarely listened to. The products are good, the work atmosphere was meh sometimes fun sometimes the worst  , again that’s part of retail. Compensation was poor to mittling. It sometimes felt like they really didn’t care about their US market at all when global product marketing and launches were much more frequent and current. It didn’t surprise me when so many locations here in the US shut down after the pandemic. Your experience may vary. 

When I started working at Body Shop I loved it. I really did. The Products are amazing, you have a great discount and you believe in the company's values. I felt proud to work for a place that was against animal testing and supports fair trade. It's a great feeling to work for a company with such great world values and concerns for the environment.

Unfortunately, these values did not carry over to their employees.

There was an extreme amount of pressure to sell, and employees were 'graded' based on their performance. However, your stats were based upon your transactions that you processed at the cash, so if you were at lease-line or helping a customer and another employee rang up the purchase you helped a client with, they recieved the credit.

Also, scheduling was unreliable. One several occasions, I would come in to work only to find out that my hours had been cut for that very day, or that I was starting 2 hours later than I was supposed to. They would make changes without notifying us less than 24 hours before our shifts were supposed to being.

These things aside, the issue that made me leave my job was the evening shifts. Often, we would be expected to work 5 to 6 hours alone at night till closing. Our store had no alarms, no surveillance, no security. We were entirely a female staff. Being alone from 3 to 9:30, having to close and count the cashes, as well as drop off the deposit alone was incredibly irresponsible of the company. This really compromised my safety, as well as the safety of other women who were working alone.

I really liked working there, It was sad to leave. What's even sadder is that a company that claims to carry such good values about protecting the environment and animals can't carry these values over to their own employees.

A typical day at work was clocking in, and reviewing the goals/promotions for the day. Then diving into customer service or stocking shelves. At The Body Shop I learned my strengths as a sales person. I found that I have a passion for skincare. As an actor keeping my skin clear and camera ready is a priority that I carried over into helping my customers with great accomplishments! For most of the years I worked there I was coached well and enjoyed my manager/employee relationship. I struggled under new management, they were not as supportive. The shift in management was very taxing on the team because we were under staffed for a few months. It exhausted us all, but our remaining team was hard working and tried our best. Then there were several changes, not only with management, but how things were done rapidly changed. Responsibilities piled on without adequate compensation were stress causing.
The silver lining was always serving our loyal customers, some I've known for years. Also, it's always fun to learn about a new product, try it out and recommend it to people. The Body Shop products are top notch, I will still continue to use them. The Body Shop has great values of Community Trade ingredients and they are pioneers Against Animal Testing. Their product is easy to use and very effective. Highly recommended.

Also note that The Body Shop was previously owned by Loreal and is now owned my Natura. No comment on my approval of the CEO. Not applicable.

Working as a Customer Consultant at The Body Shop offers a dynamic, engaging environment focused on delivering exceptional customer service while promoting ethical beauty products. The role involves helping customers find skincare, makeup, and body care products that best suit their needs, while sharing the brand’s core values of sustainability, cruelty-free beauty, and community trade initiatives.

As a consultant, you’re often the face of The Body Shop, providing personalized recommendations, answering product-related questions, and giving skincare tips. This requires good communication skills, product knowledge, and a passion for natural and ethical beauty.

A typical day includes interacting with diverse customers, helping them navigate the store or website, offering samples, and demonstrating product application techniques. You’ll also take part in maintaining the store’s visual presentation and contribute to stock management.

The Body Shop emphasizes teamwork and employee development, so there’s continuous training on new product lines and company initiatives. Beyond sales, consultants advocate for social and environmental causes, including activism campaigns like those against animal testing or plastic pollution. Working for The Body Shop is not just a retail job but an opportunity to be part of a global movement for ethical business and positive social change.

The Body Shop; USA is disorganized from the top of the organization's hierarchy through the store teams.

The executive team is highly reactive, oppose to active. All programs have the same level of immediate urgency, hence losing all urgency. The organization can never seem to get in front of their problems and turnover is just the start. The store teams are highly over worked and work with bare staff, typically 1-1 coverage in most stores.  This leads to unmotivated and tired employees who resent where they work.  The regional teams, Regional Managers and District Sales Managers clearly feel the pressure of sales attainment and directly impose those stresses to their store teams.  The executive team does not, in any way, flex their frustrations to turn deficit details into tangible programming to promote revenue and staff retention.  

The executive team, from the top down are a disaster and a challenge to work for.  There is no such thing as a collaborative environment, which is a large reason the business is failing across the board and poses inconsistent results in every category.  

Additionally, The Body Shop does NOT pay a competitive wage for their store teams.  Most other brands out-pay by a large margin.  Look around at other brands before signing on or accepting the first offer.  Save yourself the trouble...  just don't apply.

Working at The Body Shop USA, was a great opportunity to develop sales strategies, and a great foundation to develop interpersonal skills. A day on the job would consist, of a check-in before each shift. This would include, any new products introduced to the business, an overview of new and exciting promotions, the goal for the day, and our own personal productivity that was expected of each, individual sales representative. Once we were up to date on new events and products, we were then expected to utilize coaching. Coaching is a huge part of working with a team. It is a way for all positions to be coached and learn how to coach effectively. I would say this was my most motivating part of my day. This taught me what my weakness's were, and how to effectively change them. It was like being in a hands on class. With dedicated professionals who's sole interest's were to promote advancement and success. Our company also supported community trade and other charities throughout the globe, this gave our employees a sense of fulfillment, and satisfaction for every shift.

The first thing I do when I arrive to work is put lit tea lights under a soap stone oil burner that took 8 hours to carve in India and fill it with mandarin home fragrance oil, this is what sets the environment up as a refreshing and relaxing place to work. Then I make my to do list and decide what should be done first.Next, I make sure the shelves are filled fully stocked with the inventory of all all natural skin care, body lotions, and aroma therapy products. I love working for this company, but the management needs improvement in the areas of communication and judgement calls when hiring new employees. Also there are 4 assistant managers and 1 general manager.
    Other than that I love what I do there. I get to spend all day helping people find quality all natural and botanic skin care and body care. I love that I get to give people facials and it has lead to me figuring out exactly what career path I want to go down. One of the company morals is to activate self esteem not only for the customers, but also for the employee; this job has definitely done that for me. 
    In closure I want to add that I love the people I work with and met a person that I feel like I will be friends with for a long time, The hardest part about this job is choosing to look for something with more of an opportunity for advancement and better benefits.

A typical day at work for me started off checking to see if we had new promotions, new products, discounts and gaining knowledge on those etc... I would do a lot of lease selling, demonstrating and selling our products right outside our store grabbing costumers attention to bring them in. I would typically sell a product with another product or "pair sell" to not only make our store money and reach my quote but to show costumers how great our products work together.

I learned how to sell products, Use professionalism and keep a positive bubbly attitude, Teach myself the product well, Use there computer/cashier, advertise, learn how inventory works,multi- task etc...

I had great co-workers and learned something new from them everyday. One of my jobs was not only selling make-up and skin care but actually demonstrating these products and learning what type fits what person. My co-works showed me new skills involving applying make-up and different techniques that i hadn't before.

The hardest part of my job was not being able to sell everyone. The body shop had great products and i just wanted everyone to see that.

The most enjoyable part of my hob was literally seeing the satisfied costumers leave the store happy and excited to try there new merchandise.

After working at The Body Shop for over a year, I'm incredibly disappointed in the managerial staff; immature adults that tend to congregate into cliques. If you're not part of the 'in' crowd, you're mistreated and largely ignored. It's a rare thing that new employees stay more than a month in the store I work in because the hiring manager has serious personality alterations; the attitude she has when hiring is not the same she has when training and people can't stand it. Thus, serious staffing issues and long hours for the few that remain. Very little training before being inducted in a trial-by-fire situation alone in the store. No HR support, no kudos when customers email or call the regional manager and rave about the stellar treatment thry received while in my personal care. No benefits if you're hired as part time even if you work more than 40 hours per week. Fantastic founder whose values and goals for the company are being altered and bastardized by the new board of directors. Still amazing products that should be advertised more; many consumers say, "I didn't know this company existed!". Sorely disappointed that I'll be moving on, but a person can only take so much abuse.

Typical day at the body shop starts at 930 That's when i do the paperwork And count both registers and the safe and Check the voicemail for messages from the district manager, store opens at 10 and most likely i will not see your first customer until 12, the next person to come is at 1 pm most likely it is another assistant manager, after 1 o'clock business normally takes up, that's when we start doing: demos, facial,and makeovers, for the rest of the day i pretty much talk to every customer that walks in the door, if they are a new customer i get them to most likely buy our body butter or if they are a returning customer you show them something new they never bought before, Great Flexible hours, Awesome products, Awesome reasonable flexible store manager, the management team is really laid back, and goal oriented, the hardest part of this job trying to make goal when no customers come in, the most enjoyable thing about this job, most of our products sales itself, and it's such a friendly laid back atmosphere you fall in love with everybody and every product right away!

Top Job Titles	Average Salary
Team leader 4 salaries reported	$16.09 per hour
Customer consultant 3 salaries reported	$15.00 per hour
Retail assistant manager 3 salaries reported	$16.00 per hour
Auto body technician 6 salaries reported	$29.02 per hour
Manager 1 salary reported	$15.50 per hour

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