registered nurse

mental health technician

housekeeper

The Carolina Center for Behavioral Health

This job provides continuous engagement and new challenges. One must be ready to take on new tasks daily and seek out learning opportunities, which are ample at this location. 
A typical day involves answer many phone calls from potential patients as well as referral sources; reviewing faxes from referral sources for patients wanting to come to us from a hospital/another facility; reviewing patients with doctors; scheduling assessments; and encoding confidential patient information as well as admitting patients. Another frequent task is running insurance information and completing pre-authorizations for treatment.
I have learned a great deal at The Carolina Center. Much of my new knowledge is in the area of medical clearance and insurance authorizations. However, I have gained a great deal of skills utilizing online databases as well as fax systems.
Working second shift and weekends means I do not have a great deal of interaction with management, however, when I do it is always very supportive and encouraging. Management has always been very responsive to any questions or emails as well as open to exploring advancements.
The workplace culture is highly supportive as well as motivating and fun. One goal of this facility is continuous positive interactions between staff in order to foster positive interactions with patients: this is apparent and makes for a very enjoyable workplace culture.
The hardest part of this job is that very different circumstances come up daily, so it is impossible to ever predict what the day will look like. Along similar lines, this means you will continue to face challenges in which you have not yet been trained - one of the great learning opportunities!
The most enjoyable part of the job is the team mindset. We all stay together to get done with what needs to be completed before leaving for the day. Co-workers are always open to helping teach each other new things and encourage one another to tackle new situations.

There are some good nurses and techs but there are also nurses that they don't interact with patients, they're just sitting at the nurse station. They hired lazy techs, always on the phone, no initiative,. short of staff, if they think that the unit is overstaffed they call you off or send you home. Sometimes 1 tech, is doing admission, like contraband, writing down their belongings, etc. and at the same time  doing  round every 15 minutes, do hallway monitoring & serving food during meals. Geriatric unit has many high fall risk patients or even total care. Sometimes they put 3 geriatric patients in 1 bedroom. Geriatric unit rooms are good for 2 patients only. It's difficult to maneuver when there are 3 wheelchair bound patients in 1 room or if the patient is using Geri-chair or recliner. I got hit and injured twice years ago , I went to E.R. and when I came back to work, supervisor didn't even ask me if I'm ok, or how's everything. Another thing, payroll always have error on pay slip although they will correct it right away but it's frustrating, good if they write you a check right away but sometimes you have to wait for the next payday. I don't know why admin can't do anything about!.

In a typical day, I would help care for patients on a mental health unit. This involved meals, security, and providing entertainment. I would also assist in medical aspects of the job, such as screenings and charting. This was a great experience for me, as I learned what is involved in the care of mental health patients. I also had to develop a great deal of patience. The management was very understanding, and PTO was relatively easy to earn. My favorite part of this job was my coworkers. They were all very friendly but also very professional. We began to socialize outside of the work environment. The hardest part of this job was the level of stress that comes with dealing with patients. It was my duty to stay level-headed with patients who could become aggressive and violent. The best part of this job was definitely being a part of a patient's wellness and state of mind. Many patients lives were turned around during the time I worked here.

I have been employed at this facility for 6 years. I work with some great people who love their job. A recent market analysis increasing my pay along with incentives recently offered proved to me how much I was valued as an employee. I have worked in much larger hospitals and administration on all levels had no idea who I was nor did they care. This facility has a family atmosphere- administration knows who you are, all have an open door policy and they value their employees. The nursing crisis is everywhere and I have friends who work in other facilities and no attempt has been made to keep them. Not the story here- this facility has made and is making every attempt to make employees happy. Many nurses who work here have been here 15,20 even 30 years. I have never known nurses to stay at hospitals that long- that says a lot. Having been employed briefly at another psychiatric facility, I know these patients receive quality care from people who enjoy what they are doing.

Units are understaffed. Workload is a little impossible… rounds every 15 minutes, perfectly and on time, but with loads of other responsibilities on top of that. If two techs need to help a patient, that leaves the nurses to round, but they’re also really busy. 
Charting is still filed with paper… in 2024. This adds more work.
The need for flexibility is high, but rules are strict in healthcare (which is understandable), but the constant threat of being “written up” is a little ridiculous. 
Coworkers are great. For the most part I feel like coworkers have my back, which is nice. Most workers genuinely care for the patients as well, but it’s hard to give quality care and attention being short staffed.
All of that being said, I do see attempts to fix the staffing issue. It is hard to predict some of the issues that come up— so it really is part of working in psych care, but work/life balance and personal mental health suffer because of it. 

To be fair, I’m not sure if these issues are unique to CCBH. I do see being doing the best they can.

Working with patients is my favorite part of the job. The hospital has done some things to boost morale since the pandemic, and it’s a nice gesture, but on-the-job training and support for actually learning how to do your job when you’re new to the facility would be better. You also have to use your PTO to attend training, which is a downside for licensed staff. Certain members of management do not act or speak in a professional manner, which can be challenging. The work environment tends to be noisy and fast-paced. Pay is significantly higher than government agency salary but lower than private practice rates. Health insurance is great if you see a UHS provider, but since you probably don’t, never mind. I recommend this place for people who have worked in similar settings, not for people who are just starting out or don’t have prior psych hospital experience. 

There was less and less time to assist patients and things became much more paperwork focused. Management was friendly, however staffing grids for many departments were not good especially for weekends for different departments. This resulted in safety issues at times or patients feeling frustrated like no one had enough time for them. Some employees are allowed to do the bare minimum without repercussions (like skipping doing their groups etc..) this caused patients way too much downtime which makes it hard on them.  The adolescent unit is co-ed which can be very problematic as you can imagine. Most docs were great, some not so much. Management tries to boost morale with employee recognition, ice cream bars, and other incentives and there were annual parties which were fun. The best part was helping the patients.

Stressful but satisfying job, most of the time. Colleagues, direct supervisors, and nursing supervisors are very supportive. Upper management less supportive of individual employees and more concerned about filling beds and keeping the census up. This, of course, is understandable. However, it is insulting/humiliating when the upper management comes into the department, looks at the bed board, and throws out such statements as: "Let's get those patients in here!"; "Fill those beds!"; "Work harder!" Those occasions were rare but when they happened, it certainly registered and sticks to a person. I believe there is new management there now. Other than this and the job being stressful in and of itself, this is a good place to work.

What is the best part of working at the company?
The best part was working with a therapist who was open, honest amd transparent. Savy was always there to answer questions, provide encouragement, and support. I really loved this internship. The director was also awesome and supportive during the loss of my brother and sister who was sick and eventually passed away. 

What is the most stressful part about working at the company?
Wanting to do well causing myself stress. 

What is the work environment and culture like at the company?
At the PHP it was collaborative effort to ensure all groups were covered.  

What is a typical day like for you at the company?
Consistent with groups, reaching out to families, co-facilitating groups and discussing the importance of self-care with thee therapist.

Terrible place to work and receive treatment. Patients are admitted voluntarily and will be committed before they can discharge. Negligent irresponsible staff. If you have work ethics, management will not stand behind you but they will sweep corruption under the rug. They ignore complaints of harassment and give preference to male nurses and staff. Horrible place, would not let my dog stay there, much less anyone I care about. AWFUL FACILITY, working there stressed me out into a person my family did not recognize. DO NOT WORK THERE AND DO NOT GO THERE FOR TREATMENT. They want to perform ECT on everyone whether it's indicated or not because it makes them so much money, which is all they care about!!!

Top Job Titles	Average Salary
Registered nurse 4 salaries reported	$33.20 per hour
Mental health technician 5 salaries reported	$14.76 per hour
Housekeeper 1 salary reported	$11.00 per hour

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