case manager

therapist

program manager

nurse manager

staff accountant

The Connection Inc.

The Connection Inc. Is a great place to get started in the human services field. The agency offers a wealth of benefits (ie, medical, dental, vision, life and accidental insurance, 11 paid holidays a year, an easy to use PTL and sick policy, tons of no-cost professionals development courses).
The pay is somewhat low for the position and amount of work required (avg. $18.50/hr for Case Managers and $17/hr for Residential Aides, but there is regularly ample overtime available, and employees may work overtime coverage at any of the various agency shelters and homes even if that is not their primary workplace.
The Connection hires full-time, part-time, and per diem employees and internal transfers are easy once you have completed your 6 month probationary period.
It would be nice if employees who worked with criminal justice involved clients received higher pay due to the personal security risk factors involved with working with said clients.

What is the best part of working at the company?
People who work in a different department, who you do not physically work with or be around, which was the only thing I appreciated.

What is the most stressful part about working at the company?
The trading process and the manager's expectation of that individual.

What is the work environment and culture like at the company?
While working in a hostile environment that a manager created, then later on, expect staff to be te one to solve the problem or issue, which makes it hard to work for a company that is supposed to uplift all diversity, in spite of their cultural beliefs and misjudgment.

What is a typical day like for you at the company?
Extremely business, and the manager is never around when you need them. Most of the time, the manager is not in the building, and if they are. They cannot reply to the staff's needs at the time, and the problem is left to the staff to decide or handle the situation alone because they are no guidance when it is needed.

Although it is a challenging field to work in, there is no accountability placed on the clients. Most of the work you do will feel like babysitting. They expect you to go above and beyond but don't compensate you for the work you do. As I was told about receiving a raise for the past few months and nothing has changed in my pay rate as of yet. The benefits are absolutely terrible. They have a high deductible health insurance plan. If you are looking into furthering your education, this isn't the job for you as they don't offer tuition reimbursement only a discount depending on which school which is a pretty selective few. There also aren't any opportunities for you to grow. The company has been cutting positions every time someone leaves that role. It is a reason why there are so many direct care jobs and not many leadership roles. The one thing that is offered is job burnout.

I work from home currently for this client, and you're offered a pay raise once a year that I didn't get, most of the managers have condescending tones, and like to talk down on you if you are in a coaching for something you did wrong. You get write ups for literally everything. It's no wonder the turn over rate is as high as it is, sucky pay compared to the competition. Alorica is giving people 13 bucks an hour. And some of the clients you have to work for have crazy stipulations you have to meet but still want you to help the customers? How can you if you're not given the time to. They get paid per call, but a majority of the clients are dead/dying in hours so you sit around and get paid to do nothing. And the busier clients are always understaffed. The only plus is the HR team is excellent. Everyone else, is not.

What is the best part of working at the company?
They show favoritism to seasoned workers. You get rated on customer service and if the customer is unhappy even if you follow policy you will still be held accountable. I did not have a lot of bad ratings but I feel that they should change the rating system. Very stressful. The good side is that you will always have help when you need it. 

What is the most stressful part about working at the company?
Dealing with customers you absolutely can't help

What is the work environment and culture like at the company?
The work culture is overall great. The environment is WFH. 

What is a typical day like for you at the company?
Answering calls and emails. Customer support

What is the best part of working at the company?
Bringing hope, inspiration, and compassion to those you're reaching out to help. If I can, you can. Nothing is impossible, anything is possible.

What is the most stressful part about working at the company?
It is stressful if you allow it to be stressful.

What is the work environment and culture like at the company?
Would like to of seen more unity and diversity.

What is a typical day like for you at the company?
I enjoy what I do, ask God to be front and center, then create a plan, and see how it unfolds, be open minded things can change and any given moment.

What is the best part of working at the company?
I am a per diem. Offers flexibility and ability to educate those with SUD. 

What is the most stressful part about working at the company?
Flexibility, ability to make my own schedule, with unlimited work available

What is the work environment and culture like at the company?
Culturally sensentive, diverse hiring process. 

What is a typical day like for you at the company?
I'm a per diem, but when I worked here full-time it was never a boring day. Every day was challenging, fulfilling and rewarding.

Great team to work with, just severely understaffed. No manager on site other than few hours a week. The center serves clients referred from the criminal justice system as well as clients from the community. It’s a great place to learn experience, however, the culture of the office is very fast-paced and there are plans expand even further. Highly clinical environment and high risk clients actively heavy substance use. Unless you have a clinical degree there is no opportunity for growth. 

Once you are hired a typical day of tasks is based on your position. Management loves to micromanage every aspect of your day. The  work culture is confusing, chaotic and changes often. By the time you learn a process it changes and becomes effective immediately. The hardest part of the job is being able to stay on top of the changes. Not much was enjoyable about working there.

What is the best part of working at the company?
Very understanding about life outside of work.

What is the most stressful part about working at the company?
Sometimes there is a lack of assistance from supervisors 

What is the work environment and culture like at the company?
They are completely remote right now

What is a typical day like for you at the company?
Sitting on the phone helping customers

Top Job Titles	Average Salary
Case manager 18 salaries reported	$18.31 per hour
Therapist 6 salaries reported	$49,323 per year
Program manager 1 salary reported	$55,000 per year
Nurse manager 12 salaries reported	$18.58 per hour
Staff accountant 7 salaries reported	$60,714 per year

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