residential counselor

board certified behavior analyst

behavior technician

mental health technician

clinician

The Edinburg Center

I work at a residential home for clients with mental illnesses or dual diagnoses also encompassing developmental disabilities. I am responsible for providing recovery oriented psychosocial rehabilitation individual to each client's action plan. During the day, I complete day-to-day administrative duties, including contacting health care providers, doctors, and care-takers. I am efficient in communication skills, filling out medical paperwork, and answering telephones to ensuring client privacy in regards to Health information. I also am in direct contact with my client's doctors in order to relay specific health information and paperwork according to the state’s documentation procedures. This job allows me to gain a broader perspective of the individual needs of a client with a mental illness and the administrative processes of working in an office. During the day, I work mainly in the office to complete administrative duties and paperwork for my clients. During evening shifts, I work with three other staff members to provide recovery rehabilitation to clients. One of the hardest parts of my job is working with adults whom are already set in their ways and struggle with learning new skills towards their individualized goals. Staff members are able to collaborate with each other effectively for new strategies to refocus these clients towards their life goals and rehabilitative plans. The most enjoyable part of my job is seeing the positive impact my services have on clients and knowing that I am a positive influence on their lives.

I completed my internship hours for my LMHC graduate program during the 2023-2024 school year. There is an amazing workplace culture, the senior staff really support you and want you to succeed, they will help you learn everything along the way. The program supervisor at the day treatment program is amazing and provides excellent supervision. I learned a lot about therapy modalities (CBT, DBT, narrative, etc). Hardest part of the job- when a client is struggling, its hard not to internalize that as a clinician. Most enjoyable part of the job- as an intern, I was treated very well and not just like an intern, but actually valued, and encouraged to build up to lead groups on my own. 

The internship was not paid, we received a stipend through a grant provided to the center.

Great place to work at, given chance they can proof to be exceptional. There is always an opportunity to transform.

I work 40hrs, and my schedule is very flexible and my managers always allowing me to flex on how I want to work with my clients. Very fun and supportive team of 12 people. Meetings are very productive and we problem solve rather than bringing complaints.

The hardest part of the job is that we work with clients who are in the journey to recover, but its important to understand some of them will take them time. Therefore, it is important to go with their pace.

Being compassionate, patient and the spirit of servant-hood is very critical to this job. It is also important to be a person's people to like any health job where you have to do direct care.

First day I worked there one of my coworkers who worked for the company for over 20 years said, “ be careful higher management only looks after themselves and will throw you under the bus and will always take the clients side”.  And wow Edinburg looks good from the outside but it’s a complete disaster . I feel so bad for the residents they’re so bored there’s nothing for them to do.  & I don’t feel a lot of them are not getting the attention they need, it’s really sad. Upper management doesn’t care about the rc’s the RC job are like the p*e on’s. The pay is really low. By law you’re supposed to get an hour break after 6 hours. Most days like today I didn’t even get a minute to myself. I don’t know much about the other job duties but if you are looking to become an RC here I wouldn’t do it ! I’m already looking into other jobs this place is terrible. 

Having begun working in a residential program initially, obtaining an outreach, manager-level, position was not without challenges. These challenges, however, provides the opportunity to supervise staff and oversee clinical care of clients, which has allowed for growth on multiple levels. I have learned a significant amount about the field of mental health, improved my ability to effectively write and implement treatment plans, and conduct client intakes as well as write comprehensive assessments. I have additionally learned, and continue to learn, how to effectively supervise staff and work with challenging clientele, which has been a rewarding experience for me.

Overall, the Edinburg is an okay place to work. Most people are friendly and care about their jobs and the people they're supporting. One of the worst parts is the pay. Workers in the union had to fight extra hard to get raises across the board and the company basically gave the bare minimum. Very disappointing. There's a very high turnover rate, partly due to the low pay and high work demand. People are stretched thin and burnt out. There is also a lot of driving in this job and the mileage reimbursement amount is low. 

The most enjoyable part of the job is the individuals we support and the friendly coworkers.

The world of mental health is obviously a challenging one and nothing will change that but throughout my time at the Edinburg Center I've felt always certain that they had my back. They wanted to support me so that I could grow in my career and were supportive and understanding on days when I had to leave to take care of a sick kiddo. One of my favorite parts of the Edinburg Center is how family friendly they are - it's truly a wonderful place to be a working mom because everyone gets it and no one thinks less of you if you need to be out for a day to take care of your kid. It's a great group of people in management and I really enjoy and respect my colleagues. I've been here eight years and have no plans of leaving.

Staff at certain homes are messed up like Charlestown for example.  No team work staff is mad, everybody comfortable in there own way. Some will try to take advantage of u because your new there.  Supervisor are very depends like said which house u at. But culturally in certain homes they stick together and not think about the other even if u are the same culture. To much favoritism. The job is lay back it's just the people u work with make it hard. Very easy simple. But u gotta pass that map certification.  The people that teaches map when you are ready the take vacation. They meet up your wisdom at times. Only on there times very unprofessional.  But hey see for yourself just giving the real heads up. Peace

What is the best part of working at the company?
Edinburg is an inclusive organization where you feel cared for and your opinions and interest matter.

What is the most stressful part about working at the company?
Can think of any stressful part of my job. The warm working environment makes my job very easy

What is the work environment and culture like at the company?
The working environment is warm and welcoming. Cultures are respected

What is a typical day like for you at the company?
Starting and completing my job tasks. Getting the support I need from my supervisor.
Planning for the next day's tasks.

As an entry level Residential Counselor you will be expected to deal with everything under the sun, and do the impossible. Constantly. And you will be expected to work for next to nothing, with virtually no advancement and only a 30 cent annual raise to look forward to. Management is sketchy at best, relevant training and supervision are mostly non existent. Clients are severely challenging, and houses are largely staffed by apathetic relief staff from random employment agencies due to rapid staff turnover. 

Top Job Titles	Average Salary
Residential counselor 79 salaries reported	$20.19 per hour
Board certified behavior analyst 20 salaries reported	$81,370 per year
Behavior technician 10 salaries reported	$23.89 per hour
Mental health technician 13 salaries reported	$70,274 per year
Clinician 14 salaries reported	$65,733 per year

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