mortgage banker

analyst

junior mortgage banker

call center representative

entry level retail sales associate

The Federal Savings Bank

This job used to be great, but since the company started breaking records every month, the work load has increased dramatically but the employee count stays the same. The typical 40-45 hour weeks turned into 60-70 hour weeks.

We are expected to work every weekend now with little compensation for our work. We do not receive OT. We receive flex pay which comes out to roughly 4 dollars an hour. We also work every bank holiday, with few exceptions. Though some people have had to work major holidays like Christmas and Thanksgiving.

When we say we are stressed out, we are ignored. Voluntary long nights and weekends became "expected" long nights and weekends. While we are not formally punished for it, we are pretty much scoffed at for making weekend plans and not working outside of work hours. The pay is good, but the stress has become too much for even making close to 6 figures a year. 

During the COVID situation, we were reluctantly (in upper management's eyes) allowed to work from home, with constant assurances that we would be in the office soon enough, despite the fact that most employees enjoy working from home. Even though my department is not allowed to speak or meet with clients, we have a strict dress code in the office. They have even told us to dress business casual when working from home.

You cannot speak up to anyone about disagreeing with anything because there is no HR department and you can be fired for something as small as checking a text on your phone. Upper management is on a constant power trip and does not care about the happiness of their employees.

We have to constantly take these training courses that have nothing immediate to do with our jobs, and when we are already working 10-15 hour days, it becomes a huge burden and waste of our time. The classes are about working together and being good employees, yet the bankers get to act like spoiled children and can verbally abuse you. It will also be your fault when they do as upper management doesn't have the spine to disagree with them.

If you don't mind working 70 hour weeks, being constantly disrespected for things that are not your fault, and overall hate your life, this job is perfect for you.

The fact it’s no HR department they treat employees like dirt and then when you try and report the incident you realize it’s a big circle of friends that won’t do anything to make the problems better.
They are highly crooked when dealing with clients. Gave out two different CD’s one to customer one to title company with a higher set of numbers a hour before signing which is illegal
All marketing is paid for by the banker, not reimbursed and it’s no opt out feature
-Training is a three day webinar with people who have no interest in making sure you understand company processes.
Every time you ask a question from company structure, to programs, and process flow you never get an straight 
-Turnover is extremely high 
-Uncompetitive rates on conventional and jumbo financing 
-Shorter than industry standard lock periods 
- If you do not open a bank account with them, you must wait for a paper check. They will not direct deposit into accounts other than their own.

9 hour shift with 1 hour lunch break (or less if you prefer), M-F. 40 hour work week expected for my department, sometimes slightly more.
Co-workers in my department were the best part about working here. My managers were also terrific to work with. As busy as things could get, people always made time to answer my questions.
The hardest part of the job were the last few days of the month. Everyone is trying to push as many loans thru as possible and it is not pleasant dealing with seemingly incompetent title companies, while also dealing with angry loan officers (who themselves are dealing with angry clients).
The best part of the job was being done with loan files, knowing you had assured their quality. Also it was nice being thanked by the people who knew how much work you put into spotting and correcting any problems.

Terrible place to work. I was laid off after 2 months of working there without any warnings whatsoever. I had suddenly gotten sick with a cold and immediately after having symptoms, I contacted my manager to let him know that I was not going to be able to come in the office due to being sick. Immediately two days after, I was fired like that, no warning, nothing! I feel like I gave in a lot of effort to succeed in this company/role and had asked many times how I could help more/what I could do but got brushed off and didn’t end up with enough work to do besides being proactive, trying to learn, and trying to seek out more to do. Management is a joke, and there seems to be hardly any room to learn and grow with this company. I can’t believe I wasted my time with this place and, and in retrospect, perhaps it was a blessing in disguise I got laid off. Prospective job seekers, be aware! 

TFSB has been my home since 2015 and i hope to stay here long term. More recently, career advancement has become a huge pro.  Many promotions to leadership or Sr level operations positions have been announced. This is a result from Management doing a better job at encouraging employees to apply internally for new positions.  Another pro would be the flexibility on remote employment.  If you do not live near one of the 40+ offices you can work 100% remotely.  Those that do live near an office have the option to work onsite or remotely. The only cons i would say are the cost of benefits for families and certain departments can use a better sense of culture/community. 

I have been working here for several years and have put in huge effort to ensure the company and my department see success. Unfortunately, the leadership here is far too focused on data and not enough on real quality of work which leads to poor processes. The only people with actually say in the process is the COO and the Department SVPS. If you are a regional manager forget about having any real say. If you make a decision that sales does not like, they will just go over your head and get the decision reversed.

The worst part about working here is benefits. I pay a modest $800+/mo. for health insurance, yet the coverage is so limiting I still paid over $10k to have a child. The first 2 kids (insured elsewhere) were $1700 and 1900, respectively.

If you don't mind the lack of work/life balance or care much for your personal health, this is the place for you! Don't worry - You'll make good money...never sleep...and never see sunlight. I was hired in under the pretense there would be room for advancement. You quickly learn, advancement isn't real. They are constantly filling open, internal positions with external canidates (or cheaper temp employees). Fun Fact - There isn't an HR department, so if you have any issues with your managers (and trust me you will) you have no one you can safely talk to without fear of repercussion. Benefits? Non-matching 401k and minimum $200 a month out of pocket for terrible health insurance. But don't worry - they may buy you lunch once a month. 

Pros: Everyone feels this way, so there's a nice support system amongst non-managing employees.

What is the best part of working at the company?
They pay well, but I had some issues with micromanagement! Other that it was a decent working environment. 

What is the most stressful part about working at the company?
Micromanagement and egos! One of the people that was supposed to train me, was always gaming and a bit lazy.

What is the work environment and culture like at the company?
Productive and informative. But there wasn't any work/life balance here! I was working 6 days a week, trying to catch up with their quotas!


What is a typical day like for you at the company?
Stressful, but lucrative. I even tried resign once, but somehow the recruiter/human resources lady talked me out if it!

I was poorly trained for the position I was hired to fill, then was given no guidance when I made unanticipated errors. The loan pipeline is poorly managed, and excessive o/t is expected. The major problem with this organization is the absence of an HR dept to advocate for the employees; run by former military like a branch of the military. Mandatory “training” that amounts to corporate brainwashing. I saw many of my ops colleagues who were assured of promotion wait 4-6 months for said promotion to materialize while management thoughtlessly filled the same positions with new hires. Basically run by finance majors with no interpersonal or management skills. Hard pass. 

I have worked for 8-9 companies in my 40 years and would rate this the second lowest overall.  The culture is poor-CEO is a micro manager who does not trust.  Work life/balance is poor.  Management takes little to no interest in development of employees.  Accounting/Finance management does not take worker concerns seriously; will make excuses for others and their own behavior.   CFO is fond of swearing at employees.  

Top Job Titles	Average Salary
Mortgage banker 17 salaries reported	$37,735 per year
Analyst 3 salaries reported	$38,333 per year
Junior mortgage banker 18 salaries reported	$37,833 per year
Call center representative 6 salaries reported	$45,833 per year
Entry level retail sales associate 10 salaries reported	$50,500 per year

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