case manager

social worker

residential aide

housing specialist

program manager

The Fortune Society

Fortune Society is a wonderful organization with a powerful mission, yet there are significant concerns regarding the management team within the employment services department at headquarters. The women in leadership roles often create a culture that feels like a tight-knit clique; if one of them takes a disliking to you, they may find ways to push you out, regardless of your performance or the valuable experience you bring to the organization.

Moreover, a lack of professionalism in attire among some staff members can be disheartening. Many employees dress as if they just rolled out of bed, which creates an intimidating environment for those who take pride in presenting themselves well for work.

It’s truly unfortunate, given the exceptional work the organization does. The benefits are outstanding, and the compensation is generous, allowing you to provide for your family comfortably. However, if you don't fit into the management culture of the employment services team, your job security may be in jeopardy. This troubling dynamic seems to exist solely at headquarters, overshadowing the many strengths of this remarkable organization.

I have to handle a high value with inbound and out bound calls. Interacting with clients as far as employment and their personal life. I have learned to have allot of patience and  be understanding to others lives and situations. I have also learned how to separate my personal life  from my work life. My management have help me grown to the person and professional i am today. Very understanding but always stay professional. My co-workers are 100% team players and very supportive not only to my but to my clients. We all have a strong passion for the work that we do. The hardest part of my job is trying to be able to help everyone at one time and trying to help employers understand that even though our clients may have a background they are people to and they deserve a second chance in society. The most enjoyable part of my job is watching my clients grown from someone that was lost and had nothing and now have grown and became a better person for themselves  and for society.

In the few years (under 5) I been there, I had 5 Supervisors. There is a lot of "favoritism" for lack of better word when it comes to filling a position. When you do not have a fair and unbiased hiring process, you tend to get 5 supervisors. There is a lot of poor management and lack of communication, with the expectation that you can read their minds. The primary counselors delivering direct practice are hit the worst, their caseload surges up to 45 at times, then unable to provide quality services to each client and it becomes a "drive-by" treatment and "just sign here" so that the treatment plans are submitted on time. After a while it became very evident that they financial gain was more important than the quality of service being delivered---I'm not about that so I left.

New clients come in on a daily basis.  They work with recently release and incarcerated individuals.  They offered education/HSE preparation as well as training in culinary and OSHA training.  They also offer employment preparation and substance abuse outpatient treatment.  I learned to do individual orientation for the education department as well and being informed on the other departments and informing clients on other services.  I worked with  contracts as far as data entry on the data bases required for the contracts.  I ordered office supplied did inventory and distributed metro cards to students as well as gift cards as incentives for participation.  Also facilitated online HSE preparation exams online.

What is the best part of working at the company?
Helps you get the Job You want
They help make better life choices
Open many doors for people who been turned away 20×

What is the most stressful part about working at the company?
Certain people and their attitudes but with the help from my group I'm learning to just ignore it.

What is the work environment and culture like at the company?
We can share our values and our beliefs.
Culture there is welcoming
Me personally they try to be empathetic making you feel safe. You're able to express yourself to a certain limit.
The motivation at the office is on 💯


What is a typical day like for you at the company?
Busy
Fast pace working
All the workers helping their clients

l left my last job because I felt guilty about working in and serving out of unsanitary conditions. Recognizing the need to learn more about Food Protection in order so that I may provide quality Customer Service, I acquired Food Handlers Certifications and went on to complete a paid internship at a local food service establishment. These certifications qualify me for positions at managerial level, since (by law) all food service establishments are required to have at least one employee (usually a manager) certified with said certifications.

Each day I conduct outreach for participants that has been recently released from jail.
I 've learned how to write clinical progress notes. I've also learned how to properly facilitate peer groups.
Management has been supportive in showing me how to exercise leadership skills with participants and in making daily employment decisions.
My co-workers are very supportive and readily assist me with providing proper services for participants.
The hardest part of the job is receiving information that a participant has been re-arrested.
The enjoyable part of the job is when a participant successfully completes our program.

I am happy to be gone!!! Put more effort into making employees the priority. Employees work around the clock, and don’t receive proper compensation. Under pay employees since the majority have criminal records or no previous work experience. CEO & senior management ride on the fact that they can undercut the “little people”. 

CEO has outdated ideas, that aren’t working which causes (1) yearly layoffs, (2) high turnover and , (3) scared managers who work around the clock in fear of repercussion from CEO aka “being next on the layoff list”. 

Safety is also a main concern, which CEO has continued to ignore. Clients bring weapons into the building and nothing is done to protect  clients or staff. 

The Fortune Society is accommodating to those who have criminal records, but they are not as accommodating to those who have no criminal background.  It is a very stressful job and there are a lot of people who will make others responsible for their mistakes.  There are a lot of fraudulent activities with the billing practices.  It is difficult to have a social life within a job in this facility because they expect you to do everything perfectly with no room for error.  The CEO is wonderful and has a very positive outlook on the organization.  She does an exceptional amount to help people, but is not always aware of what people are doing behind her back.

I donot recommend working for a company who has no oversight and nepotism plays a major role in the Workforce Development Department.
The leadership for the department has no previous account management or B2B experience.
Management promoted through nepotism and self admitted a lack of business acumen.
Management is concerned with consolidating multiple department workloads onto the workforce development employee.
High stress with abnormal amount of data entry.
Management lacks a progressive mission and is outdated.
Management lied about a raise and merit increases.

Top Job Titles	Average Salary
Case manager 44 salaries reported	$29.69 per hour
Social worker 16 salaries reported	$69,531 per year
Residential aide 14 salaries reported	$22.37 per hour
Housing specialist 9 salaries reported	$29.98 per hour
Program manager 6 salaries reported	$74,000 per year

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