service technician

route driver

warehouse/driver

technician

dispatcher

The Icee Company

I like working for the ICEE company. And have made many friends while working for them. With that being said though upper management has no clue what's going on. Being a route driver I was on the front lines for the company expected to be at every stop even in the worst of weather. The disconnect from upper management the lower management is mind blowing at times. As it rsr you're expected to schedule your own truck maintenance pick up drop off and do your own warehouse and receiving load your own truck drive got awful amount of time on the road and then be expected to explain why it took you that long to drive there. In every truck van or vehicle there is a drive camera that not only watches the road but watches you and has a live microphone to hear everything going on inside the cabin anything you mutter anything you say under your breath as recorded and kept. They will keep adding stops to your route without notice but expect everything to be done and the same amount of time. Unrealistic goals put out by the company but concerns of the front line workers ignored. Most businesses conducted by email or over by phone the company is based out of Nashville and you have a sub office in a major city which is where the territory salesman reside. Most brand managers are brand new out of college with no sense of reality when it comes to the sales market. Not saying all managers are like this but it would make more sense to promote from within taking a experienced rsr route driver and promoting up. Unless you have a college degree you're not even considered. Most time employees are overworked and underpaid. The benefits weren't all that bad the vacation time was nice when you were able to take it. We didn't have holidays but you were expected to complete the route if you were going to be off that day if you're out for vacation you have to schedule to have somebody come in and run your route within the company but most times then neglect to do this and expect you to make up or presale the account so they don't have to bring in somebody to run your account while you're gone. 

When I started at The ICEE Company I really enjoyed this job. It was a 4.00 dollar pay raise from my last job. The first surprise I got at the ICEE Company is that they spy on their employee's with Camera's in their trucks. You have a forward facing ( outside) and a rear facing ( in the Cab) camera that records non stop. If you trigger the camera system to go off it will send your videos to corporate and you will be reprimanded. My boss and everyone who has access to the Smart Drive system can see your videos. Smart drive even posts your videos on you tube which is illegal. The Company never mentions the Camera system in the job interview. The ICEE Company use to have alot of work to keep my branch running. That has not been the case in the past 2 years. They have lost 3 major accounts and have only gotten very small accounts to replace them. They do not provide you with a tool allowance. They use to let us have an open account at United Refrigeration. That was taken away so we have to buy things out of our pocket and we never get reimbursed. If you need tools it is a constant fight to get tools. The company does not order parts so you can keep your truck stocked. Then they will hit you on your review about not keeping a stocked truck. The raises they give here are 2.5%. I have been with the ICEE Company 5 years and I only got one raise that was above a dollar. Stay away this company is bleeding accounts and hires Service Techs with no experience. They branch I work at has lazy techs who can do what they want and push their work off on use juror techs. The Boss plays favorites and lets these guys walk all over him. 
Stay Away!

In my experience with working for the Icee company one thing is for certain no matter how hard you work  and no matter how long the hours you put in your potential is never recognized. You will do everything and anything to move up and you will never get that opportunity. The only people who move up in this company are the ones that are related to upper management with that being said some of the people that they place an upper management literally have no idea what they're doing but they're placed in those positions based on who they know not what they know. In the last couple weeks a decision was made that literally disrupted the flow of customer service, dispatch and logistics that started making people literally want to run away from this company. Rather then train for a proper person to direct over the departs they plugged in a relative of someone in upper management who literally doesnt have any clue of the job or the people that they are overseeing. Basically looks at the department personal as a pawn and not a person. Highly negative and wrongfully opposed to any suggestion other then their own. Came in and disrupted a wheel that was moving perfectly fine. As a result of their structural changes a lot of people are starting to drop like flies because no one wants to work incompetent dictator. The pay isnt worth the stress, hassel and the constantly being under thumb.  This job will make you question everything about your confidence in the working environment. Worst it will question your worth.

This is the most toxic company I’ve ever worked for. They had me train with someone for two weeks who didn’t teach me anything. They just had me sit next to them and watch them while most of their day consisted of chit chatting on the phone and not actually working. Then, covid hit right after my training and we were all sent to work from home. They knew I did not receive adequate training because I told them that the person training me did not teach me anything. They did not care but decided to fire me over an email to my personal email on one of my off days for my “performance”. The entire time I worked here I never felt so worthless in my life. Management does not help when you reach out. The coworkers act like it’s high school bullying people and having relationships with multiple coworkers. Most of my day consisted on me picking up the slack from the person who I was taking over for which management also did nothing about. This place seems great and has nice new equipment and a brand new building and good pay but there’s a reason they pay so well and there’s a reason they have such an incredibly high turnover rate. If you like drama and picking up other peoples slack this is the place for you. And don’t let them tell you there’s any advancement opportunities. Unless you work there 15 years or more, you’ll be in the same seat. 

I really do enjoy working for this company. When I first started, I didn't mind putting in extra time and effort because the more I learned the better I could do for the company. Pay increases pretty good at first, but after a few years you don't see much. Feels like they don't want to show the people that have been there multiple years and are seen as the "go to guys" when the managers need something done any appreciation. They look more at if a call got completed over what you had to do to get it done and tell you "Appreciate your hard work". Sometimes I am getting up at 3:30AM just to get to a location at 5AM so a call doesn't go over and be a negative mark for them. Management seems to underappreciate the good workers and just acts like they will stick around. If you end up leaving, they take forever to find a new hire and just make the ones that are still there work "mandatory" extra days to keep on top of calls. so it becomes everyday is work and you have no time to live your life. Basically Management needs to do better to keep things in order and be nice to show your existing employees better raises and not just get new guys more money then the ones who been here. I don't mind if they get paid $21 or more, but why not help the multiple year guy who is at $18-19.

 The days were simple and the job was easy. Get in your truck (load it up at the warehouse if you have to), start your route, and get it finished. At least, it started off that way until corporate decided they wanted full control of route optimization and went into a full on micromanaging spree. Now the routes are, "optimized," to have you driving an hour and a half to the same place, driving right past multiple stores on the way there just to go back to them the next week. I could have lived with the nonsensical route changes had they compensated me fairly for my work. I put 10 years into this company just to get up to $22 hourly, and now they're hiring for that same amount. Telling me it was too much when I asked for $24. So, naturally, you stop really caring about a company when they don't care about you. What used to be an outstanding company to work for is now riddled with micromanaging and fragile egos from people that have never lifted a box of product themselves. What a shame.
 Also, don't trust dispatch. They're all fake and two-faced. They say they have your back but they're just your typical phony, passive aggressive women using their fake-friendly customer service voices. They will absolutely throw you under the bus in a split second. 

Your typical day would be getting up. Checking your phone at 4 AM to see what calls you have to see if you have to leave early. Having to maybe drive to montana and back in a day. I learned that no matter what you have to have it fixed no matter what and if we can't get it fixed it impacts, you
Maybe we can't order and have every part on truck. And then we'll get in trouble when management is behind on ordering and we have ran out of basic parts or he'll have us run to another branch. So you can get parts that he should have already bought. Management is loose. You don't really talk to the manager too much. Unless you need to clear something or sometimes he'll just call you.
Oh on that topic, your days off our never just days off. You get called something in your phone. There's no getting away.
The work culture is p ones. If we don't get them done by a certain time, lose contracts, it's all about contracts. They don't care about it. Hardest part of the job I mean, your day today. You're unexpected of what you're going into some of The Times it's not as bad, but The Times where you know there's stuff you can't do and you still get sent there. It's just a mess.
The most enjoyable part
When I have time off enough to spend the money you make.

I loved my job until 3 weeks ago. Micro management from the corporate level, not wanting to pay for drive time from the last job that’s always close to two hours away. Every week is some new issue out of corporate, when they don’t realize every other company is hiring in the area starting at minimum $4 more an hour without the nonsense. Cameras in the trucks, gps trackers, a million other responsibilities other than repairing equipment that they want to track, but now take away drive time and warehouse calls to explain what you are doing. A month ago I’d recommend this job to anyone, but now I don’t trust doing anything without worrying if I’m gonna be paid for it. It takes a few months to get a tech fully trained and certified with all required trainings, and they are quickly running techs to other companies. The getting my calls, fixing equipment without micro managing was my favorite thing about this job. Managers are great, but it’s coming out of corporate.

In the beginning once you're hired they will use you to go get parts help other techs and installers even do errands for supervisors. They don't provide you with proper tools to do your job effectively, so you have to buy your own. If you need a specific tool they won't buy it. If they do buy you a tool  the tool is garbage and brakes on you  they will not buy good reliable equipment Management likes to micromanage you they don't listen to what you have to say to make your service more efficient they only want numbers done so management can get bonuses. Dispatchers are incompetent and do not know how to route drivers from City to City be prepared to be on call. There is no room for job advancement they do not give you raises. Even if you perform very well you still won't get a raise but they will give you more and more work this company likes to promote safety but they want the drivers to work as many hours as they can this company is only good for people who want to start and learn about small refrigeration and mechanical work just a stepping stone not a good company to work for

Typical day starts with service calls over 2 1/2 hours away. You’re always forced to go the farthest and they aren’t evenly distributed. You have a camera watching you 24/7.  Speed monitored and all. Company gives you extra holidays to be off than the management forces you to work them. So you can’t plan things with family. Tell you that you have to use a vacation day even though it’s a paid holiday. Can’t reason with management. Get told “I’m the boss and it’s my decision you do what I say” go above them and nothing gets changed. company was great to work for 2 years ago but has steadily went down hill with new management. Overall was happy and now  hate working here. They are forcing people away by changing things that have worked for years. You talk to other service centers and they still do things like rotate holidays for guys to be off. Now with new management you’re forced to work every holiday even with no service calls. We get told no over time then they want to pay all guys 16 hours for every holiday to come in. Everything is hypocritical.

Top Job Titles	Average Salary
Service technician 4 salaries reported	$22.88 per hour
Route driver 4 salaries reported	$22.88 per hour
Warehouse/driver 1 salary reported	$21.00 per hour
Technician 3 salaries reported	$21.50 per hour
Dispatcher 7 salaries reported	$18.14 per hour

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