server

massage therapist

assistant restaurant manager

line cook

crew member

The Kentucky Castle

First of all- who wouldn't want to work in a Castle? It's beautiful! I love my job and the opportunity to connect with guests from near and far to provide them with unforgettable travel experiences. As a student, my responsibilities outside of work are always honored and respected by management, and actually paid close attention to. Each department interacts closely and management keeps everyone bonded as a unit to support the organization's mission(s). I have learned so much in preparation for my future career in Hospitality and Tourism Management, as each department lead feels like an open book to my questions and desire to grow. I am glad to continue working here and grow my experience in the field. 

There needs to be much better communication between employees, and better communication of expectations to new employees. Fellow staff provided no feedback to me based on their views on my performance even after being asked for help in that regard. 1.5 strikes and I was out, without being told the strikes were against me until it was too late to make any real changes. 

The pay and benefits are solid, but if hired make sure ask more questions than you think you need to, triple check to make sure that you're meeting all expectations, work your absolute hardest, and then work even harder. Very little job security.

I worked there for about a year and every night management would come in a brag about how much money they made in one night. Even tho the cooks where makeing 12 an hour and i was makeing 10. Don't brag about your money unless your giving eveyone raises. Also they fired one dish washer and kept me and another guy and i was working monrings and he was working nights. Well the night guy quit and they forced me to work nights and when I didn't want to they started threatening me and sending me alot of hateful vibes. Theirs just not nice people up there. Plus the food just rots in the walk in and the kitchen is constantly filthy.

While the workspace itself is lovely, the management culture is unfortunately very difficult. There is a heavy culture of favoritism where certain employees are held to different standards than others, creating an exclusionary and toxic atmosphere. Furthermore, the compensation is not competitive, and there is little transparency regarding pay raises or fair wages. A nice office doesn't make up for feeling undervalued and watching unfair office politics play out daily.

I've been at TKC for over 5 years and have seen lots of change and growth over that time.  I began in an entry-level position and quickly worked my way up to management, and I've seen a lot of other team members promoted from within as well.  Though the castle is fast-paced and has some unique challenges that may not suit everyone, the people who thrive here tend to be creative, committed, and adaptable.  From what I've seen during my time here, TKC leadership shows a lot of care for  team members and supports those who express an interest in growing with the company.

I couldn’t even put into words how toxic this workplace is. Head managers do not communicate at all. The people you work with will be great. But the people you work for are completely unprofessional. You will be promised raises and nothing comes of it, they expect you to overwork and you are not eligible for pto etc. also when it comes to calling in sick they have zero sympathy. They also are extremely clique like and very highschool as far as gossip goes. They will talk to everyone but you about you. 

It’s truly one of the most beautiful places to work but the management when I was there completely ruined my experience working there. They have little care for the mental well-being of their employees and often put luxury reputation above the consideration of people they employ 

I would caution anyone who thinks of applying for this job. The management at the Kentucky castle is extremely disorganized, disrespectful, and condescending towards their employees if you aren’t one of the favorites. After working there for multiple years, I realized I was nothing more than a body to work the front desk. With constant complaints from guests about reoccurring issues and management/ownership not wanting to pay to fix them, you are the one who takes the brunt of the blame. 

I worked at TKC for a couple of years and really enjoyed my time there. It is face paced and every day is most likely going to be different. Work life balance can sometimes be hard depending on the position you're in, but you have to be able to take control of your own schedule if you're salaried. The greatest part about working there is that everyone cares a lot about each other and the business! 

Overall, it's a beautiful place to work. Below the surface, there are a lot of issue. The building has a lot of issues like AC not working, big distractions for guests, doors blowing open, etc. The job consist of listening to the same complaints over and over with nothing being done to fix them. The culture is also very toxic, management with clear favorites and employees in other departments that are snarky. 

Top Job Titles	Average Salary
Server 7 salaries reported	$19.71 per hour
Massage therapist 1 salary reported	$71.00 per hour
Assistant restaurant manager 2 salaries reported	$48,750 per year
Line cook 6 salaries reported	$17.75 per hour
Crew member 2 salaries reported	$18.00 per hour

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