security supervisor

case manager

monitor

counselor

residence manager

The Kintock Group

What is the best part of working at the company?
Observing the numerous individuals who really want help to advance toward re- entry!

What is the most stressful part about working at the company?
Observing the numerous missed opportunities to assist the residents who are sincerely trying to change their lives and prepare for civil re- entry, but due to underrated staffing and managing without incorporating the necessary goals for real success for the residents and staff.  This really makes the environment extremely stressful and the career is not fulfilling at all. Kintock does not live up to their own definitions of achievement and success for residents or employees. 

What is the work environment and culture like at the company?
The work environment is loaded with hostility. The residents are often the victims of perceptions and expectations. They are perceived as inmates who are incapable of progressing and moving forward. Thus the expectations are very minuscule. The culture of Kintock definitely very negative coupled with a low moral and negativities. 

What is a typical day like for you at the company?
Depends on the management and assignment of staff. There is no real plan of action and / or directions from shift to shift. The employees are often left to their own devices with very little repercussions for their behaviors and actions while working in the facility. Many of the managers are incapable of leading and developing new employees. The managers are often engaging in very immoral open conversations and are often engaged in  situations with staff and residents that are totally unacceptable and inappropriate for a work place environment. The every day language exchanged between staff and other staff members is not at all the type of language recommended for facilities that are designed to rehabilitate and assist for re- entry.

As a case manager for approximately one year, I witnessed a lot of areas that needed major improvement. For starters, the proper care and programming necessary for the residents to have a good chance at a decent life in society. Management is only concerned with renewing the contract. They only want to punish and not rehabilitate the resident. Case managers are constantly with a caseload of approximately 40 + when it should be approximately 25 residents per caseload in order to be effective. They pay college graduates who have to maintain a household pennies and then want them to be a happy employee. Then management wonders why the case managers lose their interest and no longer go the extra mile. They have no respect for their staff. There is no nurse on the premises and many people get upper respiratory illnesses in the facility.  I had 3 respiratory infections in 6 months due to lack of ventilation and cigarette smoking in the building by the residents. Not at all a healthy environment, mentally or physically for staff or residents. 

Do not work here at all. This place does not pay well for all they expect you to do. HR is very immature. I feel bad for anyone who takes this job as a Resident Supervisor. Basically they wanna act like a prison but not pay like a prison. They want to to be able to fire anyone when they feel like it. Survival is based on not being able to be noticed. If you have a future career goal of working in a prison..this job is a test run. Management will sit and play on cell phones and read magazines while hounding you to work. HR  and the Supervisors are very cliquish and make fun of employees ( Ive heard it first hand). The inmates are very needy and they will write to you for every little need. The only time management puts cell phones down is when Directors come around and force you to have office doors open to make sure you are working every single second. You will have 2000 different papers to file everyday and meetings that are not really needed. If you have a family to support don't take this job it will make you miserable. A quick tip for anyone looking for a job..you know the job is awful if its always understaffed and giving away bonuses. If a job emails you....that should always be a red flag. This place is a crimson flag. 

Lack of genuine interest in staff from the clinical director. I received my support from DOC staff who were hard working and under appreciated.I genuinely enjoyed my experienced there under both DOC and Parole contracts as you have to earn clients respect it is never just given. Client always know if you are real or not. There were not typical days as each day was unique. The hardest part about the job is the very important realization you need to make that some people do not want your help and your best intentions do not matter. You have to be willing to "let go and let GOD - good, orderly, direction" be the teacher. If you can get your ego out of the way of TX outcomes you can help those who want to change even when they don't even know that is what thy want.

Work-life balance
The job is to help people BUT if those are your actual intentions, you will get fired. There is no job advancement, pay is terrible, people are always gossiping about one other. The residents run the place. Everything about this job SUCKS. If you want a job in the field, there are many other places to go. This is not one of them.

Pay & benefits
My pay and benefits at The Kintock Group are trash. Have to have bachelors degree in order to be in administration  but the pay is only 15$ hour. TERRIBLE.

Job security and advancement
In terms of job security at The Kintock Group, I think what job security? If they dont like you, you will get fired.

Management
In general, managers at The Kintock Group suck at managing. They do not know how to talk to people professionally. Imagine talking on the street, thats how they talk to you.

Overall
My experience working at The Kintock Group terirble. Would never recommend this job to anyone. No matter how desperate you are, I would NOT recommend.

. A typical day involves ensuring that our contractual agreements 
  with the department of corrections are met daily.
. I have learned that each day presents a different challenge and I   
  welcome the opportunity to bring about resolve. 
. Management has given me the chance to educate and train the 
  staff to aid in their overall development. 
. Working with various individuals over the years has been a privilege 
   and very rewarding to say the least. 
.  The hardest part of job is to develop consistency on all three 
   shifts that will aid in providing the clientele a clear understanding 
   of what the expectations are and the compliance required to  
   maintain order. 
.  The most enjoyable part of the job is seeing the residents that   
   complete the program and go back out into the community and 
   become  productive members of society.

A typical day consists of interaction with an inmate population, which includes males/females of all backgrounds and ages.  Working here I have learned a lot about the criminal justice system as well as how to deal with different attitudes of inmates and staff. I believe the culture of the company has changed because of the changes in management over the years. I've noticed that the staff morale is really low, which contributes to the high employee turnover rate and I believe management should communicate and interact more with staff to bring some resolve to this issue.  What I enjoy most about the job is being able to help others, especially those who have committed crimes are re-entering into the communities that we live in.  Maybe if they see that someone cares, other than their family members, then maybe they will want to do better to become productive members of society.

The Kintock Group has high ideals, none of which they live up to. The company is extremely short staffed and overworked. Management rarely has a plan to get on top of tasks and situations while state agencies regularly change the requirements of our program. We are also underpaid with no flexibility in work hours and limited PTO. Senior management is rarely involved in the actual work of the facility and is often absent from the premises. Many lower level staff mean well, but the poor pay, poor management, and staffing issues run everyone ragged. Most staff are drained and just trying to get through the day. It is a largely unhealthy work environment. We rarely accomplish our goals of helping people reenter society. It is hard to trust management to make decisions that support staff.

Kintock  could be a better place to work. The systems are in place to provide meaningful outcomes for the residents with the right support from administration. However, the moral at Kintock group is low. HR needs to pay closer attention to the administrative staff who abuses their power.  I have seen a few staff members practically come to tears after being disrespected by an administrative staff member.  It seems they focus on the lower level staff the people on the front line and not the staff running the programs which is why the moral is low. This is unfortunate because they have what it takes to really help the population that they serve if the right people are managing the buildings.

This is a horrible company. They change your days off and building you work in without notice. (I know They can do that but at least give someone a heads up if you change their days off). Everyone gossips about everyone. You can trust people there not even HR. Most of these managers are phony and can’t be trusted. You can’t really trust anyone in this company only a select few. They can’t keep employees and the employees that they do have they treat like garbage. Just because you’re nice to the residents you will be accused of having a relationship with them (if you’re a female). They show favoritism so even if you’re the best candidate for the job they will base your job on how likeable you are. Sometimes you are constantly hit with mandations and you stay but the one time you don’t stay then you get written up. Do not work here. 

Top Job Titles	Average Salary
Security supervisor 9 salaries reported	$15.00 per hour
Case manager 4 salaries reported	$48,250 per year
Monitor 8 salaries reported	$19.50 per hour
Counselor 1 salary reported	$56,500 per year
Residence manager 4 salaries reported	$15.00 per hour

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