eyelash specialist

front desk agent

cosmetologist

esthetician

salon manager

The Lash Lounge

I felt the interview/training process was great. Training was very thorough.  I definitely felt like I was sold on the fact this would be a productive environment with plenty of opportunity to work on clients and grow, coming from my previous environment at similar franchises. I was also sold on the fact that I would be continuously supported after the training process. After training things were pretty steady. I had plenty models, but did not get much feedback from trainer or management. I do feel like the certification process was a bit rushed for me after training as I did have some previous experience. Also there was some miscommunication about what my models were being charged. I was told their services were free, but my models ended up having to pay a service fee. After completing my models my schedule slowed down tremendously. I have been experiencing  gaps of about 3-4 hours between clients for several weeks, and sometimes only having one client to service that day. I expressed concern to my manager, because my commute to my location is 30+ minutes and feel like more could be done about the schedule. This is also where I felt the disconnect in support. I have barely heard from or seen the manager since training. I feel like no one has reached out to check on my progress or have a coaching call since then. I do hear from management if an issues arises, such as a clients retention in their lashes.  Co workers and actual work environment are ok. No major issues there, but again I feel like there is some miscommunication as I’m new coming into their space where some techs have been working for at least 3-5 years already. Pay is ok before you switch to only commission, I feel like maybe there should be a small base pay especially for techs who are only servicing 1-2 clients a day. 

When you first start out with the company you really feel like you’ve finally found the one for you. Then as time goes by you understand why so many people have had the same issues over and over again. Specifically at my location our owners were horrible. they did not know how to run a business despite claiming they did. At meetings they would always express to us how we can come to them with an concerns and when we did they always found excuses as to why things couldn’t be resolved or why certain things were the way they were. I was on a corporate call with our marketing trainer and she said and I quote “your face looks like you’re either bored or mad” and then she said “sorry to come off rude, but I haven’t had my coffee today.” As a working professional for you to insult employees this way on a corporate phone call is completely ridiculous and the fact that no one finds a problem with this is appalling. Once when I was trying on a piece of PPE that went over my head like a scarf, one of the owners said and I quote “you look like a muslim”.... that right there should speak for itself. 
The whole corporation it self is ran by people who think they know what they’re doing and they’re really good at putting on a show to the public. Do your best to avoid this place as a consumer and an aspiring employee. 

My manager was the only reason why I stayed as long as I did. She’s the most hard working person and I felt she always did her best to make fair and honest decisions. I hope she knows how much myself and precious employees valued her and I hope she can get away from this horrible place too. 

This is a great place to work fresh out of beauty school, if you’d like to give doing lashes a try, or you need a decent paying job without the extra work of being independent. They give you literally everything you need to lash, including valuable continued education. You don’t have to worry about booking your own clients, doing inventory, doing marketing, or anything like that. If you’re a free thinker or like to be artistic when doing lashes, this probably wouldn’t be the best fit for you. Management has a pretty rigid vision of how they want everything to run, coming from corporate all the way down to the managers. It’s often hard to persuade management to think otherwise or change operations (even though none if them do lashes). Valuing the opinions of their lash expert employees isn’t common, but does exist in bits and pieces. If you go with the flow, want simplicity in your work place, are good at following directions, or need a good starting point, this is probably the best place for you. I learned a lot working here and it has plans to grow even more.

Working for this franchise was a horrible experience. It was a revolving door of stylists. Owners have no idea about the beauty industry. Corporate is a nightmare and all they care about is making money. Photos in just about every marketing flyer, pamphlet, booklet, or website is photoshopped strip lashes which contradicts the customized look advertised. The products from the franchise are the lowest of quality. The Lash Lounge adhesive isn’t good at all and they literally tell us to use another brand on the hush hush. There is a non-compete, which is normal in the beauty industry. Some owners make money taking you to court, so I would be cautious on your plan of action 😉  I was so stressed working here and I did feel bad for the owners cuz they got taken advantage of on the regular. Stylists just take clients and do their lashes on their off days. You can imagine what atmosphere that creates at work.  Also, I’m used to hair salons where there is more balance of men and women. All women stylists, managers, clients usually under 25 was exhausting. The only positive thing I can say is the experience I got and since I worked 10 hr days I got 3 days off in a row. But honestly working here made me want to change careers. 

In my experience, this was a place where I was not valued, was overworked and made very little. It was clear, working here, that management didn't know what they were doing,  by their poor actions and decisions. High turn over rate for a reason. Fair Commission was never met and did not earn more than a low hourly rate. The management is very messy, and doesn't consider their employees needs. They have wonderful teachers that come from corporate (Texas), but managements expectations here are unreasonable. Don't expect to be taken care of as a stylist, they are very focused on one thing - making money. 
As someone who is very passionate about the beauty industry, I can say that this place doesn't represent what this industry is about, and plenty of clients communicated that they can feel the hostile energy, as well consistently questioned why stylists never stay. As well, the management is very sneaky and manipulative, and I encourage you to notice that plenty of the 5-star reviews dates are questionably posted within the same week.
Unfortunately, the brand "Lash Lounge" in San Diego beauty industry is becoming known as a place to avoid, and I personally wouldn't want my name associated with this place.

Worked at the Miami Dadeland location and it was a job I came to regret. I was sold in the beginning by the sweet talk and promises but once I became more familiar and made what I thought were real relationships I quickly came to find that it was all just lies. You get worked to the bone, scrutinized for not coming in to 1 hour meetings on your day off (in the early morning by the way so they expect you to wake up on their schedule on your day off), they don't care about you at all. If you're sick, have proof to validate it -stamped by a notary public because they'll rip you and your excuse apart behind your back, yet somehow you'll find out because gossip flows like Niagra falls here. The pay is not worth the headache and disillusion this place brings to your life. I recommend you be patient and find a job that has better reviews, and a staff and management that respects you no matter what. 
This place presents a difficult work environment at times with the gossiping and intimidation by the supervisor and management. 

This is a franchise so it can vary depending on owner. Unfortunately this company went from quality products and services and then went backwards. Now using easy fanning lashes instead of true by hand volume to save time and money. Poor training from corporate as well, a majority of these trainers have outdated techniques or ways to cut corners for the sake of saving money and time in order to try and save their franchise. Outdated information and opinions of industry. Some owners expect you to be on call and willing to bend over backwards for them without the proper compensation. Scheduling issues as far as appointments booked. Poor commission. This place used to preach “quality over quantity” but not anymore. Extremely stressful environment and not a good work/life balance. Often expected to upsell and upgrade clients without proper timing causing you to rush, or skip lunch. Owners often take advantage of employees time and work for free services on themselves or someone they know. Really just all over the place. Employees are very much so taken advantage of and mislead. 

The most unprofessional, unethical, and underpaid environment I’ve ever worked in.  There is no balance of work and life because the franchisees are sold a dream and have no experience in the industry.  To them, it seems like the profit potential is grand since the overhead is low.  The problem is that it’s all a hoax which leaves the owners in panic mode to take out their money issues on the staff.  The assumption is that everyone should want to work 7 days a week and we are crazy when we don’t.  There is no common respect however the owner will make you think he cares until he repeatedly takes you for granted and then gets rid of you.  He will then speak negatively about you to clients and the staff while going out of his way to harass and defame your name.  In a year, the salon has had 2 owners, 3 managers, 16 stylists and currently on it’s 3rd trainer.  None of which were promoted, just left because they weren’t paid on time or at all.  That says it all!   

I’ve never worked in such a toxic environment before. You are talked down to if you are not in their little click. Owner will walk right in front of you as if your not even there. You ask a question and you get rolling eyes and attitude. Apparently they don’t care to help you if you don’t pick up as fast as they did. But just like anywhere, everyone learns at different paces. Owner even tells you over the phone instead of in person to not even bother going back. They paint you a pretty picture about training and how they will not let you fail. I was told I would get 6-8 weeks training and if needed up to 12 weeks. Well I only got 3 and they didn’t want me back. They love to talk about all their guests. From everything about what they were wearing, and how they tip. You quickly learn when you’re not wanted there.  You will walk in and you will just be ignored. You sit in break room for lunch and everyone will walk out. They will make you feel as if you don’t exist. Totally an unprofessional, toxic, hateful, workplace full of rude, good for nothing snobs.

i only lasted a month before wanting to leave. training can be odd depending on who you work with, co workers will act like your boss bc you're new and the manager makes you clean the entire salon alone multiple times. i was also waiting on my benefits just for them to switch it up and say you get your benefits based on performance but in the interview they say you get your benefits automatically plus they had the entire month to inform me. they get irritated when you ask certain questions. job may say "front desk" but they do not tell you that means janitorial cleaning (toilets, mopping, trash), inventory control for the stylists, cashier handling, all on top of your front desk duties. and they have strict late policies that apparently doesnt apply to the manager nor the team lead so when youre new, you work mornings and they will have you waiting outside the salon for 15 minutes until the manager or team lead finally come to open the door. the only fun part is that they have spirit week and when the co workers choose to be nice, they are nice.

Top Job Titles	Average Salary
Eyelash specialist 107 salaries reported	$57,813 per year
Front desk agent 70 salaries reported	$16.25 per hour
Cosmetologist 10 salaries reported	$24.80 per hour
Esthetician 7 salaries reported	$26.57 per hour
Salon manager 3 salaries reported	$21.67 per hour

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