debt collector

The MSR Group

This job isn't even worth having. 

A typical day at work is like this: You can't live a positive life surrounded by negative minds. 

What I learned: From experience working here, I always reminded myself that any sort of criticism in the office—from a boss or anyone else—should never be taken personally, if I could help it. Sure, sometimes criticism can be constructive—but other times it can be pretty destructive. And if you can learn to look at things objectively, rather than personally, it’s a lot easier to keep your emotions in tact—and hopefully, learn from the experience. 

Management: Whatever the reason, a far better approach by management is to treat everyone with respect by engaging and empowering others through inspiration and example. This company does not do this whatsoever. The best leaders bring out the best in people by making them feel good about themselves and their capabilities. The management here at this company has no clue as to how to do that. 

My Co-workers: My co-workers kept looking for a solution to keep their jobs from day to day. They couldn't find one. So, my co-workers kept changing every day, as this company has such a high rate of turnover,always. 

The hardest part of the job: You're not allowed to work 40 hours in one week. 

The most enjoyable part of the job: Haters gonna hate - but it makes them better at their job, right?  Grumpy and negative people are more efficient than happy colleagues, right? Maybe this will give you a clue about how enjoyable this job possibly can be.

The flexibility that The MSR Group offers is perfect for someone looking for part time employment. Especially for students and those that need a second job.  It's a great first job with the flexibility in schedule and hours they offer.  Your able to work as little as 12 hours to as many as 28 hours a week.  Your can also change your schedule every two weeks.  They give you 8 total days off per quarter as well,  There is an opportunity to make really good money here. You can make up to $15 an hour. Most interviewers make between $11 to $12 an hour.  It's all based on your production.  

The work consists of doing scripted surveys.  Once a call is connected you just read what's there and input the persons responses.  Everyday you get a number of projects to work on. Everything is all right there at your computer and your able to work independently.  It's a very relaxed atmosphere.

The managers are very friendly, respectful, and professional. They're always available for any questions or concerns you may have. I've met some great people at The MSR Group, many I consider close friends.  

If I had to pick the hardest part of the job, it would be when your respondent goes off script or when you have to keep them on the task at hand.  That's something you'll learn in training and be more comfortable with the more you do it.  It's really not a difficult job.  The best part is the people.  From the management down there are great people that work at The MSR Group.

From the outside looking in, this seems like a fantastic job — flexible hours, work-from-home, and all you have to do is read a script. Unfortunately, the way the job is managed makes the experience frustrating and demoralizing.

Although it's remote, you're not allowed to leave your desk except during a single 10- to 30-minute break depending on your shift length. It defeats the purpose of working from home. Your pay and job security are entirely based on how many successful calls you complete, which is largely out of your control.

The scripts are long, repetitive, and off-putting for most respondents. You're not allowed to deviate from them, even if a natural conversation would lead to better results. I had many calls end abruptly because people got frustrated with how long and robotic the survey felt.

After being let go, I still had access to the internal portal and saw success rates of other employees. A large percentage are gone within a month — the turnover is very high. That alone says a lot.

If you're looking for a supportive or sustainable work-from-home role, I'd recommend looking elsewhere.

I am a Remote Agent and I LOVE working for The MSR Group!  The pay is competitive, if you do your job and take it seriously.  Pay is based on your prior quarter's production score.  I have never made less than $13/hr and am now at $15 this quarter.  I worked in the call center for awhile before transitioning to a Remote Agent and now work from home.  But, I can tell you that the atmosphere in the call center is great!  I only went to Remote Agent so I didn't have to commute, and it's great too.  The managers and supervisors are awesome!  And, it's the best "telemarketing" job I've ever had, and I've had a lot.  Most people are nice on the phone and usually don't mind you calling, not like selling stuff.  But, my favorite part of The MSR Group is the flexibility.  You can work a minimum of 12 hours or a maximum of 28 per week.  You can pick your schedule and even have it vary week to week.  I was able to schedule around my son's sports and anything else I needed to be at.  And, they're very easy to work with if you need to change your schedule at any time.  

Just a great place to work and a great secondary source of income!

The staff that trained me and would handset inquiries was polite and welcoming. However this is a job where you have to be ready to sit for hours with no time to eat or get up to use the bathroom. The people you’ll be calling will be rude and short and rightfully frustrated. The average survey time you’re supposed to say is inaccurate to the actual length and people won’t always have the time to stay on the line for it. Your call quotas determine your pay although you won’t have much control over it and you’ll be docked pay for pausing your work at any moment. The training was informative, but felt too rushed to really feel comfortable using all the different websites, programs, and forms before being thrown into what was called “trial by fire” training where you’ll call people and be expected to use everything correctly. This may be something that works for someone else however I was not able to adjust to this job. The pros would be you can work from home and have flexibility in the hours and time you choose to work. 

When first working at the MSR group it was a wonderful career opportunity for a first time job. It was part time, flexible hours, and ok pay with the exception that you had to make your own pay. There are no benefits or rewards for the work that you did. This made it exceptionally hard to be passionate about the job at hand. With this job, I met wonderful people on a day to day basis, and also taught very good valuable life lessons in doing so. For example, being patient and always conducting myself in such a manner that was professional. The hardest part of this job is the poor management, and their undesired to change the environment for their workers. No benefits or career advancement in the facility. When I left, I made sure I was in good standing, but would not work there again. It still is a wonderful opportunity for first time workers. I decided I deserved better in a career and took the first opportunity that came my way!

In the corporate office, there is an "in" crowd that often whispers and giggles, and it is completely accepted by management. They shun others who are not in their clique. Most of the other employees are very nice. There is no appreciation or positive reinforcement from the leadership. Hard work, loyalty, timeliness, stress endurance, and high attendance go unappreciated. Upper management uses negative reinforcement and belittling. Company produces flawed data and passes it off as accurate to their clients. Data with negative comments about the company have to be deleted before they are presented to their clients, yet no less than perfection is required in the presentation of that data. Some of the company benefits are not even made known to all of the employees. It can be very uncomfortable to work there if you are an honest, loyal, nice person. Break room does not have an eating area for employees. Overall, worst job I have ever had.

It was an okay job for a little extra cash but after a little over a month I couldn't do it anymore.. I had one of the highest production scores in the company and therefore they would put me on stupid surveys that no one would want to do and therefore make my production score go down. In training they boast The higher your production score the higher you get paid! It's not always easy banking satisfaction surveys. Sometimes it's ten minute PLUS surveys about their electrical company asking the same question re-worded five different times. And people get really annoyed.

It was super strict. I went two minutes over on my break and got written up. I got another written warning because I took an 8 minute break when I wasn't supposed to (because I hadn't been there long enough for my shift). Stuff they don't tell you in training and just expect you to know.

It's alright if you don't mind annoying people. I got sick of it. But it was decent money... just not worth it to me.

I worked at The MSR Group part-time for less than a year

Pros – I thought I had a good reason to work there in the beginning, with flex hours and expected pay raise for performance. If you don't mind losing your raise every 3 months, this is the place to work.

Cons – However, that is not the case. They will find a way to take that raise from you, as they are interested in keeping their money. I thought it was very unsanitary as we had to use/recycle the same pieces of paper everyday to inform us of our call project. There were countless people always coughing with the flu and cold and they could care less that germs were spread though the sheets. It was the worst call center I have seen in Omaha.

Advice to Senior Management – Be honest, put your employees first, value them, because THEY earn you the money!

The typical day at work would to run programs for employees to conduct surveys and to be a watchful eye for individuals that do not follow company policies. I learned how to supervise over employees and to run the programs that they use. Also to keep track of attendance for employees. I was part of the management for part-time but upper management seemed more into a circle to keep certain people around. My co-workers were interactive and made the day go by quick. The hardest part of the job was to keep track of 100+ employees on the phones conducting surveys. The most enjoyable part of the job was walking around and getting to know the different employees.

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