community associate

maintenance technician

support specialist

front desk agent

receptionist

The Management Trust

Initially I was stuck in an "outpost" sort of office in San Diego where my superior took full and complete advantage of me, the office and the company. She was the ultimate authority in that office and I assumed no one cared so I was planning on leaving my job.  After several years another person of authority came to share that office and the issue was brought to light. My job improved 100%.   

 I was finally allowed to switch to an office that allowed me to do my job with excellent support from my management team superiors. I couldn't have had better support.  They were awesome. My support team superiors made my job rewarding and satisfying. 

Salary... Meh! It met industry standards, I suppose.  My paychecks were nicer when I was really loaded up with a huge portfolio.

The work load consisted of too many communities for a Manager to handle and still give 100% + as each client is promised and expects, which is pretty much standard for the industry, also. 

Employees are held to a very high standard of customer service.

The work environment in my particular office was really good, but this varies from office to office from what I have been told by other employees and my experience with the corporate office which often seemed cliquish. 

Shortly before my retirement the President of the company who had pretty much given her entire working life to the company and in my estimation was the glue that held the company together, was fired. We never received an explanation regarding her departure. She died shortly after. So....does "the company" really have anyone's back?

Here is my BIG complaint regarding TMT. "Employee Owned Company"
I have worked for two employee owned companies in my working life . The first being the better of the two as I did receive a substantial ESOP payment upon my departure. Not so with TMT. 
Their ESOP after a lengthy employment is a big joke AND not only do you have to wait 2 years for any money at all they break it up over 5 years and your payments are hilarious! Last year I didn't get a check at all because the company had "losses" that ate up all the profit! 
The ONLY people that benefit from this Employee Owned Company are the original owners of each company involved in the Trust who sold their companies to the employees! They scored. Employees....NOT. 

If you are brave enough to work in this trying and difficult industry, TMT is a good place to work. The grass is NOT greener. Choose employment here because it seems like a good fit for you NOT because they tell you that "Employee Owned Company" is a good and worthwhile reason for employment here.  


My job was as an admin (they give you a stupid title but you are an admin). The turnover at the Nevada office is insane, this office has the highest turnover I have ever seen in any job I have worked at. Most people don't even stay a year. The top people in the office definitely pick favorites and we were once told in a meeting favoritism should be expected and they were not going to change that. You will constantly be busy (which I like) but the unreasonable aspect is since the time I started the normal thing that happened was at least once a month the admins were told this or that is now another added job responsibility. It is physically impossible to get everything done they want you to do, and they won't increase pay. The position is posted as DOE but after you're hired they tell you that all admins always have the same pay- several of us talked and we discovered we were all promised higher pay when we started but then it was denied they ever promised us that. I have been told the CA office is nothing like the NV office and I would hope so!  The pay is not minimum wage but it also is not good pay when you consider all that you do. You spend a lot of the time talking to angry residents, so if you want to avoid customer service then avoid this job, each caller is mad. It's an HOA so that makes sense, most people don't realize what they are getting into when they move into one. This is not a good job, the reception has it the worst (they always quit), admins are always leaving and managers leave, talk about leaving often, for the most part seem unhappy. There are a few people there who like their job but they are getting paid better. If I was paid as well as them, then yeah I would suck it up, but for the pay most of us get and all the BS that goes with it. I can get a better job. Also if you are thinking of growing in the company which they try to promote, you have in reality one option and that is to become a manager. I can do better than The Management Trust and most likely you can too.

My biggest challenges working for The Management Trust is there is no real job training, I was overworked, micromanaged, they sold me on a retirement plan that I wouldn't be fully vested for many years, and then not paid well to do it all. I was given unrealistic expectations from Management and Boards. Retention is low for their accounts and employees. I worked there for a year and legitimately experienced the highest turnover of employees in my working experience. Unfortunately they will oversell the position and not train you/suppprt you to be successful. If you want to be with a company that you can retire with, I suggest you keep looking being that their retirement benefits are non-existent BUT after two years of employment you have some shares with the company not fully vested for several years. I almost needed a lower pay to still qualify for Medicaid and food stamps to live normally to work here. Also if you are going through life challenges/changes like pregnancy, death, medical issues that was the most disappointing that they didn't support employees. Seasoned managers and the upper management are the only people who benefit and seem to enjoy working for this company. Anyone else gets the short end of the stick.

Good company to work for.  Strong presence in the community management industry.  The industry is tough and there are waves of turnover because of the negativity this industry brings.  

There has been significant turnover, but not the fault of the company.  It's the nature of the industry - burnout comes easily.  Have seen a few think the grass is greener on the other side, but it's not.  

Community Managers have flexibility which is nice, because they do work a lot of hours and they get a day off every month.   The office closes at 3:00 PM on Fridays, which is nice for the other staff.  

Managers have an incentive program so there is potential to make a lot more than the base salary. There are managers who don't always meet the criteria and that lowers morale at times.    

The hardest part of the job is managing more than 8 communities.  The service level to a client decreases when a community manager has too many communities to manage. It's been talked about, but seems to be the norm for the industry.

The Supervisor is middle management.  Very positive and seems to truly care about  the team.  Well liked and respected and has the experience. 

Only advice to the company: With growth comes the responsibility to staff accordingly.  More staff is needed.

The Management Trust-CDC was a fun place to work.  It became difficult when a person got promoted to a job that she knew nothing about.  It is hard to "teach" someone something when they think they can handle it themselves.  I worked that position for three years and it was very disrupting to the entire department to have her come in and try to do things outside of procedure and policy. Everyone was afraid of her. I was not and spoke up and... well...she didn't like that. While upper management knew her disposition, which she demonstrated by throwing fits, swearing and bullying her way around the office.  Upper management did not intervene, as it was explained to me, no one wanted confront her.  Going through the motions with corporate, she had them on her side and I was left on my own. In the end, she turned a resignation into the state after I had "quit".  I never gave her the resignation.  I had to fight for unemployment.  I won my case and have let it go.

I waited to give a review of the company as I wanted the newness of the job to wear off and allow me a better perspective to rate how good it really is.  Being here a year now, and having worked for other HOA Management firms (10 years), The Management Trust is truly the Best.  The Palm Desert,CA Division "Walks the Talk".  The culture is very employee focused... Like Richard Branson says, If you take great care of your employees, they will take great care of your customers.  The leadership team really does this well. 
HOA management/customer service IS a tough career and the demands that come in from homeowners can be ridiculous.  This job is not for everyone, but if you are customer focused and have good people skills, this is a very supportive and caring company.  I have also had the opportunity to interact with other division offices in CA, AZ & WA, and found them to be very helpful and professional colleagues.

You wear many hats, and no day is the same. Many roles are customer-facing, and that comes with stress. Most managers and community support staff are hard-working, mission-driven people who care about the work they deliver to members. The company offers a full training program and encourages industry certification and continuing education. There are 3 things I noticed right away. The company encourages leadership skills and recognizes employee performance regularly.  There is a lot of longevity, 10+ years. Employees who leave the company return, or may relocate to other locations in the company, due to life changes or opportunities. 

I was hired as a remote employee by a recruiting company that offered great benefits for employees. My office was based in WA, and the team was very friendly, keeping me updated on all types of training to prepare for the role. However, tasks were often assigned by different managers, and there was continuous turnover, with some managers leaving the company. This led to internal organizational issues and a lack of communication, which made it difficult to complete specific tasks. During our 1-on-1 meetings with the supervisor, we would address team issues, but she often had a different attitude and was not always willing to help.

Working after hours to attend HOA meetings across different time zones was challenging. Although it was possible to come in late the next day, pending emails and unresolved tasks made it difficult to stay on top of everything.

New management and leadership are engaging and want to hear from staff. New ideas and a professional way of thinking are supported heavily. There are a few individuals who still work at this company and want to distort progress, but I don't believe new leadership will allow such people to be successful. 

The most enjoyable part of the job is collaborating with colleagues on ideas on how to better serve clients and make the work environment better. Workplace culture is improving, I only see it getting better. 

For those who want to be treated as a professional and have unlimited growth opportunities, I believe this is a supportive place to work. Hopefully, the direction this office continues to go in happens even quicker.

What is the best part of working at the company?
The co-workers are very friendly and great to work with.  Hours are flexible-some remote days. 

What is the most stressful part about working at the company?
The job is HIGH STRESS.  Very high voluntary turnover in this company

What is the work environment and culture like at the company?
Like most companies, they brand a great cultural compass but don't follow it.  They show a lack  of loyalty for the few employees who last over the ten year mark.  They slowly replace with employees working remotely from Mexico to cut down the cost. 

What is a typical day like for you at the company?
Long hours. Micro managed.  Very high volume of work and not enough employees in the office.  Constant change in job goals make it difficult to stay on target and finish projects on time.

Top Job Titles	Average Salary
Community associate 11 salaries reported	$70,332 per year
Maintenance technician 10 salaries reported	$25.45 per hour
Support specialist 7 salaries reported	$22.00 per hour
Front desk agent 5 salaries reported	$19.80 per hour
Receptionist 1 salary reported	$17.00 per hour

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