maintenance technician

community manager

maintenance superintendent

leasing specialist

leasing agent

The Michaels Organization

Upper management in this company is an absolute joke. They continue to hire Regional Property Managers who lack the necessary training, skills, or leadership abilities to do their jobs effectively. Instead of properly training Property Managers, they pass their responsibilities onto others, creating an environment where workloads are unmanageable, and employees are left to figure things out on their own.

If you think speaking up about stress, unfair treatment, or workload concerns will lead to positive change—think again. Management does not listen. Instead, they gossip among themselves, plotting ways to get rid of employees who express frustration. The favoritism and close-knit relationships among regional leaders make it nearly impossible for anyone outside their circle to be heard or treated fairly. Corporate is no better, offering zero support and leaving employees out to dry.

The only time upper management pretends to care about the properties is when investors or corporate executives are visiting. Suddenly, they scramble to make everything look presentable—otherwise, they do nothing. The focus is solely on profits, to the point where getting even the most basic approvals to improve resident conditions is a nightmare. This leaves Property Managers constantly taking the heat from angry residents who assume we are the problem when, in reality, corporate policies make it nearly impossible to provide good service.

Employee turnover is through the roof. In just one year, I have seen more Property Managers and maintenance staff get fired than seems remotely necessary. Many of them were hardworking and competent, but because they voiced concerns, they were let go. Management finds any minor mistake to write employees up, and once you hit three write-ups—you're out. It’s clear they will fire anyone who isn’t willing to blindly accept the dysfunction.

What’s even worse is that HR is not a safe option. If you go to them for help, instead of protecting employees, they work with management to retaliate against you. It’s clear they have no interest in addressing serious workplace issues, and the way they handle complaints seems downright illegal.

If you value fair treatment, job security, or working in an environment where management actually supports their employees—stay far away from this company. It is a toxic workplace that prioritizes control and intimidation over proper leadership and employee well-being.

This company has faced ongoing financial challenges, with accounts remaining delinquent for several years. The hiring process is inefficient; it took over a month to begin employment following a drug screening, which is an unreasonable delay in a modern hiring process. The leasing process is very outdated in this time period, many companies have streamlined efficient processes for quicker turn around for approval of the unit. This company uses too many systems (more 5), login into, old & poor office equipment.  They will throw a report due your way at 4:45 pm knowing you get off at 5:00pm and want you to stay to finish it.

Employee morale is affected by inconsistent management practices, including inequitable distribution of holiday bonuses and a lack of adequate staffing. Property maintenance staff are overworked and underpaid, while office personnel are often required to correct longstanding issues without appropriate compensation.

The work environment is further strained by a pattern of frequent turnover, favoritism in hiring, insufficient training, and poor leadership at both local and corporate levels. Instances of unprofessional behavior, including inappropriate workplace relationships and biased employment decisions, have been observed.

Operational deficiencies are evident in the frequent shortage of basic office supplies and unfulfilled resident service commitments. Additionally, safety remains a serious concern, with recurring incidents of criminal activity, including drug-related operations, unauthorized occupancy, and occasional gunfire during business hours. Staff are sometimes expected to work extended hours without advance notice or adequate support.

In summary, the work environment at this location is unprofessional, unstable, and poses A, making it an unsuitable workplace for prospective employees.



I accepted this role knowing I had limited experience with HUD, Section 8 , and LIHTC housing programs. From the beginning, I communicated that I would need training and guidance to be successful. Unfortunately, that support was never consistently provided. The manager I was hired under left shortly after I started, and many of the property's existing issues were already in place before I assumed leadership.

The properties faced significant operational challenges, including differed maintenance, frequent HVAC and furnace issues, staffing shortages, and limited finical resources. There were periods where I had little to no maintenance support, and multiple staffing  changes further impacted operations. Despite there challenges, I worked to address resident concerns, improve living conditions, and resolve long-standing property issues.

One criticism raised was increased spending. However, many of those expenses were related to addressing serious maintenance and operational deficiencies that had accumulated over time. In my view, these were necessary investments to improve property conditions and resident satisfaction, not unnecessary expenditures.

The benefits were decent, and there were good people throughout the organization. However, stronger training, clearer expectations, more consistent leadership involvement, and better support for onsite teams would greatly improve both employee performance and the resident experience. The company would also benefit from empowering property teams with the resources needed to solve problems before they became Larter and more costly.

My experience taught me a great deal about working under pressure and managing difficult circumstances, but I believe many of the challenges faced by onsite teams could be reduced through stronger operational support and more realistic expectations.

I work in accounting/finance and the workload is fine, the hours are great (35hr wk week), the culture is family oriented (definitely  work life balance), benefits are mediocre (need to up there tuition reimbursement) however there’s no opportunity to grow. 

People have been here most of their career life, and even if your manager handles things super unprofessionally, you cannot trust HR or say anything b/c they are loyal to their long-timers. A lot of things I feel are based on connection - moving up, moving around. 

On the up side, the owner, the CEO, CFO and the COO are so down to earth and will speak to you without  title. Love that about this company. Unfortunately I cannot say the same about the President and other higher ups, definitely disappointing. I feel as a leader, you should be pleasant and get to know all your employees and lead by example. Not be a jerk b/c you’re entitled to be one. At the end of the day we’re all just regular Joe’s trying to take care of our families and do a great job for the organization. 

I would recommend working here based on work-life balance but if you are planning to grow and move up, it may not happen for you here.

I've worked for a few of the larger management companies in CA and this one was by far the best. They really care about their team. At the corporate level, we had monthly meetings which provided great team building experiences, helpful trainings, open discussions and face to face interaction with the VP and other upper level management from their NJ office. My Regional Manager was super supportive, a great mentor and I honestly enjoyed my time working for her. The VP was a definitely a "no nonsense" type gal when it came down to business, but I appreciated her leadership style. She genuinely cared about the staff and residents at the communities we managed-- she lead by example. She and my regional were both very understanding of family obligations and cared about your well being. This is definitely a company that cares about family and encourages a healthy work/life balance. The support staff at the corporate office were very efficient. The benefits package was great too. I would recommend working for them in a heartbeat.

I put alot of time, blood, sweat in tears into this company. They will lie to you and will not value your work. Being the only maintenance at this property with a site manager who has no idea how to treat employees, no manager experience and will not get the things the residents need. Management do not care about your decisions or insite. I wouldnt recommend this job to anyone. Your not appreciated and it took me almost 4years to understand due to personal health reasons I took some time off only to find out upon my return I was let go from my position. Dont trust this company in my personal opinion the only lives that they lifts is their own. Thank you for all the lies you told about having employess at best hand. Were here to understand, talk to us, we are here to help, without you out it wouldn't be no us. I must say thank you because god always bless you some how some way and he did a wonderful job taking me away from the stress and the stress they will cause you. Don't believe the front especially at Hertiage Place at Magnolia. 

What is the best part of working at the company?
Working with the friendly residents.

What is the most stressful part about working at the company?
Dealing with the insecure, childish behavior of Managers and Superintendent and their negative treatment of coworkers and residents if not given daily attention. 

What is the work environment and culture like at the company?
The residents are more trustworthy than your management, who will say one thing, but behind your back, do the opposite and then deny saying it. Upper management will not listen to you.

What is a typical day like for you at the company?
Tip toe around fragile egos. Avoid toxic office that was once inviting and inclusive. Try to spend most of the day with residents or working alone. No one wants to be told that they aren't smart enough to do something, when they've  accomplished the task many times before, and did it better than the Superintendent who's calling them dumb. It was so strange.

The building needs so much work, the tenants complain all the time about it but the office and management can only do so much without the backing and help of the company. We are to sit in the office everyday and tell the tenants "Soon" or "we're working on it" when we really are but again .. there's only so much. 2 or 3 maintenance workers isn't enough for a 12 FL building and basement, 113 tenants and a building that has been mismanaged and it literally falling apart. Instead of paying for contractors, plumbers, outside help, they tell maintenance to break down walls and fix pipes by themselves and still work on work orders or they'll have consequences. The pay for all of this is horrible for the amount of work, and God forbid you take shorter lunches, arrive early and leave later to work. And my yearly pay is not what I get at all, bi-weekly pay doesn't equal to my annual pay .. before taxes!

What is the best part of working at the company?
The company does pay very well and they are very generous with commission. A very dominant Residential company in Delaware was extremely greedy, so I was shocked being paid so well for once. 

What is the most stressful part about working at the company?
The systems they use do not always interlace very well. The AI system sometimes schedule appts without confirming with the lead and sometimes the AI will cancel an appt for no reason. The training is very minimal and a lot of the times questions end up not being answered properly. The company does rely on the employees to "figure it out". 

What is the work environment and culture like at the company?
The team I work with is very small, but it is a warm environment with a lot of support. 

What is a typical day like for you at the company?
A typical day is taking tours, dealing with residents and organizing files.

I love the people I work for and with. There is always room for growth, you just have to ask. They are always willing to invest in their employees. I have had some management experience that I struggled with and others that have been phenomenal. I think you're going to find that anywhere you go. Our CEO is amazing as well! Very down to earth and overall a great person! I have personally met him 3-4 times in the past 3 years that I have worked here. My goal is to continue growing with The Michaels Organization! I cannot imagine going anywhere else and feeling this welcome and praised for my hard work. In my whole career, this is the only one that has ever made me feel this way. This is really a great company to work for. My only negative thing I have to say is the health benefits are not the best, but the perks outweigh the negative to me!

Top Job Titles	Average Salary
Maintenance technician 5 salaries reported	$20.15 per hour
Community manager 13 salaries reported	$19.61 per hour
Maintenance superintendent 25 salaries reported	$22.20 per hour
Leasing specialist 13 salaries reported	$16.83 per hour
Leasing agent 12 salaries reported	$18.54 per hour

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