cook

senior line cook

line cook

host/hostess

busser

The Original Pancake House

A typical day for me,starting off, would require me to wake up early in the morning, most days. After I clock in for my shift, I head to the front of the restuarant and seat the customers coming in to eat. Also during the day, I take time to walk around to see if the customers needs anything because sometimes the waitresses get really busy with all the tables and aren't able to attend to them as often as they'd like to attend to them. Some days, I switch between being on the floor and being on the cash register. That part of my job requires me to take cash from customers paying for their meal, or using the credit card machine when the customer chooses to use their credit card. I also take carry out orders over the phone, and help put the orders together. My co-workers and managers are always helpful, and have played a big part in helping me to learn how to be a team player. Although on our most busy days, some of us can become annoyed and irritated with one another, we are all still like one big family. The hardest part of my job I have to say would be dealing with rude customers. My job would be a whole lot easier if it wasn't for them. There are people who don't know what it's like to work in a restuarant though, so I remind myself that when ever I encounter a customer that isn't so nice and doesn't exactly understand what my job is like. The most enjoyable part of my job is my co-workers, without a doubt. They are always willing to help me out, which has helped me to grow as an employee.

I worked at The Original Pancake House for four years as a full time hostess. I was required to seat all incoming customers, check them out, handle customer complaints, take to go orders, answers phones, keep a waiting list when needed and assist wait staff as well as supervise the dining room.

I learned to be very precise with money handling and nearly always balanced my drawer out to the penny. I was able to learn mult tasking on a whole new level and how to handle high volumes of stress.

I got along for the most part with all of my co workers, however it was often difficult to please all wait staff in regards to the seating of each server. I felt in my position, as in most restaurants, that I should have held a supervisory role since I was responsible for all seating and pay outs of tips. However, I was only a hostess and never held a management title, thus often fell under harsh treatment and judgement by the wait staff. I also worked alone most of the time and rarely had help with seating when the line to pay was backed up. It was frustrating when waitresses and managers saw this and did not offer help or assistance. Customers would become very impatient and begin seating themselves and thrwing off the rotation of the seating. 

What I enjoyed most was the hours. I worked 7 a.m. to 3 p.m. which was great hours for a working mom of two small children.

- A typical day at work will involve being disrespected multiple times by management. You will be micromanaged about every little thing and management will often contradict themselves.  You will most likely cry in your first 2 weeks. 
- While working for this company you will learn that sexism is very prominent.  
-Overall management will treat you terribly no matter how many extra hours you put in and go above and beyond.  The general manager picks on at least a few people a day so even if he seems nice today, tomorrow you can/will be the one getting that treatment. You will be told multiple times you are not allowed to talk to your coworkers, even if you are having a conversation about something work related. 
-The workplace is extremely toxic and unenjoyable.  While working here I dreaded going to work everyday.  Back of house duties and side work will not be distributed fairly and if the manager doesn't like you today, then your workload will be unattainable. 
-The hardest part about the job is dealing with the management.  As someone who has worked in many restaurants, I've never seen a manager like this. 
-The most enjoyable part about the job is the customers.  Most of them are very kind and you can create some amazing relationships.  
-If you are in need of a day off, rest assured your request will be denied.  Even though there are people asking for more hours. 

When I used to work here it was awful they made the bussers clean the tables with water... not soap and water just water. we weren't allowed to use sanitized water or soap and water. I have no idea why I just know because we weren't allowed to use soapy water the tables were always left dirty and sticky. The general manager was also fired for being lazy and they had someone from corporate take over until they found new General manager. Let me tell you the person from corporate was awful, she was rude to all her employees, she would talk to most of her employees like they were idiots, she would obviously play favorites and give them the best section and made sure their food was always ready as soon as possible and made servers she didn't like wait for their food longer than necessary, and she also didn't wear gloves when handling food and we had customers complain how they watched her as she put her nasty ungloved hand touch their food and they felt uncomfortable and disgusted.  As well the assistant manager who had been their over a year didn't know what she was doing and she really sucked at multitasking and was always disorganized. Another thing that i observed is both the person who came from corporate and the assistant manager would talk trash about almost all of the Employees behind their backs to other employees or to each other. Last thing i have to complain about is that they are not really flexible at all with schedules.

My main shift for serving was opener so I would come in a 5:30 a.m. and start churning the butter and whip the whip cream and pull everything out and get everything ready for the day.  The restaurant would open at 6:30 and I would be the only server on the floor till 8:00 except on weekends when 2 servers opened the restaurant.  I was first trained as hostess but started to show great interest in serving, most of the servers I had worked with have been in the business for 20 years or more, it was an honor to learn from them because it taught me how to be an excellent server to the customers and how to keep my routine going especially during busy hours when you need to be organized with taking orders and and getting the customers what they need.  There was always one manager on the floor and a lead server.  The manager was everywhere from bussing tables, getting drinks when needed, washing dishes, and helping the hostess.  In my opinion couldn't ask for better management as well as co-workers they were always there when you needed the extra hand we all worked well together which made that the most enjoyable part of the job without the excellent bond between me and my co-workers I wouldn't have learned my job as well as I did.  The hardest part was when you got to know the customers and then you would hear of a death or injury or something negative would occur.

My day would start at 5:30 in the morning before any employees arrived as to allow me to put together a game plan for the day. By doing this I've Learned to prioritize my day as to run a more effective and productive day. As a manager who has also trained new management I have strongly emphasized, Team Playership to my employees, as an important tool in accomlishing goals and forming a close working bond. I've always have an open door policy to my employees, and a keen sense of Diversity in the work place. The End Of The Month always seemed to be the most challenging,as it involved end of the week paperwork, end of the month paperwork, end of the month payroll, end of the month inventory, and placing the end of the month order on top of your everyday Restaurant activities. But when all is said and done my most enjoyable part of the day is table touching with my guests whom I had formed a strong manager / customer bond. I had formed many good relationships and loyale and regular customers.

loved working hear this was such a great place to work it just felt like a big family loved that feeling. The GM at my location Larry Laabs he really cares about his employees I know I came back to visit and he asked me how I was doing he really cares and I love that in a manager because it just makes coming to work so much fun. I know when I got interviewed for the position he had told me that what they were looking for was someone who treat the guests as just a big family and this was the main reason I had wanted to join and work there. I got to admit I still do not know how he really manages his employers because he has the manager style that he does it with out you really noticing that he's doing it. Then there was Gabby the back bone and personally I believe Larry's secret weapon when it comes to it she is like a silent manager just doesn't have the title. I believe she is like the glue that holds the family together that with out her it probably wouldn't have been such a great work area. As you can see I still hold pancake house fellow employees deer to me because its just a big family so if you can handle the fast pace work environment this is the place to work you will absolutely love it.

So far for me, this is the lowest paying job I've acquired. The employees there are wonderful to work with, THE best group I've encounter no matter what your position is. The managers there are very down to earth and fairly reasonable, except one. There's one manager there that pretty much runs the show, creates ALL the unnecessary stress, creating the worst possible working environment. This particular manager's mentality is "do what I say or else, no if ands or buts!" With this logic, everyone is treated with the utmost disrespect I have ever seen in my life. In a 3 month period, I've seen so many people get fired, quit or just didn't come back after the first couple of days. There's only a very small handful of people who have been there over or up to 5 years. Other than that, the food and service is phenomenal. If you don't have any work experience that benefits this company, don't expect a raise above min wage for a very long time, no matter how hard you work. In other words, it's only good for a starter job. Don't get comfortable because there's an 85% chance you will be replaced, no matter what your significance to the company may be.

This was my first ever job, they were willing to take in someone with no experience at all. I have to say, I've never been so grateful to work here. The training was great they take their time with you and happy to answer any questions you have. My co-workers are outstanding and supportive including my managers. They are understandable and all-around excellent people to work with, not to mention the schedules are fantastic it's a perfect job to work if you're still going to school. However, it is mandatory to work Saturdays and Sundays because it gets packed on those days. The job is fast-paced and you will differently have a workout while moving about.  As working as a sever you have your good and bad days, it's a hit or miss. There are no breaks but keep in mind your only working till 7 Am-2 pm on weekdays and 7 Am-3 Pm on weekends. The menu is also very easy to learn it doesn't take long at all, it took me about a week to know it. I've worked as a Server/To-Go/Hostess. I applied for the server role and so far I've enjoyed all of the roles I worked in currently I'm working as To-Go.

I've been working there for 2 months and I'm very happy with my job.the management is great and I feel like family.they tip every day and well! I'm going to be a great worker because they treat me well. The costumers are friendly and keep coming back.i don't get breaks and that's a downer but I'm glad to be able to work in such a good environment.im in a work release center up the street and I was in prison for 5 years, they treat me like a real person and I really appreciate it very much since they know I've been locked up. I have a great job with them and plan on staying with them for as long as I can.thankyou so much for the job because I was going crazy wondering what I was going to do after 5 years without work. I just showed up and told them that I was in prison and just got out, they went out of their way to hire me just to help me out. Thanks ALOT for the good people at the international House of pancakes doral for a chance at life and work.

Top Job Titles	Average Salary
Cook 16 salaries reported	$17.81 per hour
Senior line cook 13 salaries reported	$21.48 per hour
Line cook 5 salaries reported	$16.58 per hour
Host/hostess 7 salaries reported	$17.24 per hour
Busser 2 salaries reported	$15.50 per hour

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