direct support professional

support specialist

house manager

licensed practical nurse

program manager

The Price Center

Pay & benefits
My pay and benefits at The Price Center were consistent with industry norms, that is low. Raises were minimal. Managers and assistant managers didn’t get much of a bump considering how hard their jobs are.

Management
In general, managers at The Price Center are mediocre. I had three managers in three years. The first was great. The final one was not only incompetent but also didn’t receive adequate support from upper management. We were on an island during a pandemic. Overall upper management was invisible when not being disrespectful. It feels like they view staff as warm bodies

Culture
Collaboration with my colleagues at The Price Center was strong at first but spotty at the end. All the dedicated, competent staff left in part to poor management during pandemic. Replacement workers have potential but inadequate training and support. Culture and teamwork are challenged currently.

Overall
My experience working at The Price Center was up and down. My coworkers and manager were really strong at first but declined fast and it was scary during the pandemic. New Upper management came on in the last 6-12 months and the culture of the residential program has been destroyed.

Clients are relatively easy to work with although they can be very disrespectful and extremely entitled- they live in a group home and share apartments they are pretty high functioning and in a usual direct support position your job would be to help them to be as independant as possible- for example you would help them clean their home grocery shop ect, however the clients simply refuse to do much, they demand staff do everything for them and its very degrading. House manager is not at all involved in the running of the home and delegates nearly everything to direct support staff. There were many days she would not interact with clients or staff at all she would just leave. She also never appeared to work a full day. The clients are over scheduled with activities and staff do a ton of driving. We were often sent to places we were not familuar with and given very unrealistic timelines- always understaffed- manager more concerned with saving company money than actually running a good program. Very high turnover rate due to lack of particapation and leadership from house manager

What is the best part of working at the company?
Lovely clients teach me more  patience and compassion and love everyday  . I am  grateful for every moment I get to spend with them . And the fun I have dancing , reading , walking, assisting them and helping them reach their goals is beyond imagination. What a wonderful place to work at! 

What is the most stressful part about working at the company?
I wanted to give our clients my best every day , and I was constantly working on therapeutic ways to meet them where they are at . Working with a population with special needs can be stressful but if you work enough on yourself you will get what you need to best assist them . 

What is the work environment and culture like at the company?
Loving more everyday . If you can kick , you are alive, make the most of it . Compassion , Patience and kindness are the heart of the Price .  

What is a typical day like for you at the company?
I was having fun, helping people that need me , and therfore I went home with a long lasting satisfaction every single day .

The new CEO and president has run this agency into the ground.  The previous president created a place where it was fun to come to work.  The current CEO has no experience working with people with disabilities and is not a people person.  Two very popular managers  who created a great sense of team and culture were fired earlier in the new year without explanation and it has sunk employee moral and trust. The CEO does not connect with employees or participants and is not a good fit at this agency.
This used to be a great place to work but I would stay away from working here as there are plenty of other better agencies to work for in the area.

The Price Center is a wonderful company to be employed by. Just like many organizations, the agency has gone through some difficult times due to this pandemic. However, throughout the company has gone above and beyond to support all employees, to ensure for their health & safety and to provide for emotional support that many of us so badly needed. The price center holds all employees to a high standard of care, as the company believes that our individuals only deserve the very best. If you are not willing to put in the effort to provide care with dignity for our individuals; you will not find this a "fun or supportive" place to work. Otherwise, you will fit right in :). 

Every company has pros and cons. I will say that I have worked with some bad people who have since left, but the crew that we have right now is amazing. They truly care about the individuals who attend. Management also really cares about staff. I was feeling very burnt out and down, my supervisor encouraged me to take a day off to just relax. They are very understanding that life is life and are super flexible. My management tries so hard to make sure staff are happy. This is a great place to work because the individuals are so fun and amazing, it's a huge plus to have a team who has your back as well. 

This is one of the worst group home in MA. The individuals are great to work with but management is extremely horrible. Residential shifts are never guarantee because clients are constantly home with their parents and staffs vacation time are used to pay us. Too many activities for very under staff programs and staffs are basically like taxi drivers all day between programs and clients parents homes and day program. Residential staffs are also responsible for all transportation. Management does everything to understaff programs in their favor. Absolutely no overtime!!!

The Price Center shows a great dedication to the participants. The team works well together and is very supportive. The time off is very generous, especially for long term employees and management does their best to approve all requested time off. Management is always available to talk, even the President of the company will take time from his day and chat with employees. 

The most enjoyable part of the job are the wonderful individuals you work with.  It is very rewarding to see them build new skills and independence. 

When The new CEO enforced a dress code, Had HR patrolling the office calling people out, I knew it was time to leave. 

How can staff be forced to dress a certain way, while the CEO wears miniskirts and high heels?

Everything that has changed since the CEO started:

Benefits have changed for the worse, pay is worse, no trust, no respect, no bonuses, and valued employees are leaving, demoted, or fired.

There is a terrible culture and remarkable lack of leadership at this company. In a  3 year span, and the company went  through 4 different CEO’s and had multiple high level admins quit less than 6 months of being on the job. There is no room for growth. Clients can be fun but the dreadful leadership (CBDS/SS specifically) make the job incredibly hard. No support for staff from department leaders. 

Top Job Titles	Average Salary
Direct support professional 5 salaries reported	$20.40 per hour
Support specialist 4 salaries reported	$20.00 per hour
House manager 2 salaries reported	$23.00 per hour
Licensed practical nurse 5 salaries reported	$38.80 per hour
Program manager 1 salary reported	$57,500 per year

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