specialist

retail sales associate

sales representative

assembly technician

sales consultant

The Revenue Optimization Companies (T-ROC)

TROC is sort of like mercenary work in the sense that they don't provide much training and you'll be assigned to a store which will have one or two other employees working there- these workers and the territory manager who is over about 10 stores will be your only point of contact within the company. TROC uses an app to clock in/login to payroll (ADP), a different app to check in to Walmart's attendance system, an app to communicate with other agents/stores, an app to login to daily phone meetings, an app to post sales, a site for emails, one to access training, one as a company-wide announcement system for important info, a program to sell the phones and put them on the customer's account. All of these apps, programs, and sites use different logins and many of them have different password requirements so you'll have about 10 logins and passwords, most of these passwords can't be reset without contacting IT so that can take up to a day to resolve. Walmart uses an extremely outdated system to sell the phones and put them on services/access customer accounts, you'll have to call tech support several times a day and all of their tech support is in East Asia. I grew up in area which was very diverse, the Asian population was very large but the tech support agents have a very poor understanding of English and they put you on hold after almost every question meaning they're probably consulting a supervisor because of their lack of training.

I've worked for companies with around 10 employees and companies with tens of thousands of employees, a searchable knowledgebase/database is one of the only things they all have in common except TROC. So on top of all of these inconveniences that the company puts on their workers by not having any sort of unified systems and instead forcing them to rely on at least five apps and multiple websites, and very little training, they don't have any sort of database for frequently asked questions or technical info.

Since your territory manager is your only point of contact within the company you're at their mercy, my first boss was a reasonable, overall nice guy, the second was completely unqualified- he didn't know hardly any of the technical aspects of cell phones, providers, etc. Since the previous boss had already worked with the territory and helped people out or whatnot most of the stores were making pretty good sales overall, so the new boss wasn't even following some of the most basic company policies but the stores were making goals so no one in the company as a whole cared. I emailed his boss about an issue and he responded with one sentence saying he'd get back to me but he never did so I called HR. If you call HR for any reason they'll usually transfer you to a different person (or department or something). I worked for the company for over two years and I called HR three times; the first time they said "let me transfer you to our corresponding business partner," they transferred me to a line which rang several times and then went to a voicemail box which was full so it hung up on me. I don't know what a "corresponding business partner" is but my only guess is they outsource some of their HR issues to answering machines because the second time I called HR I was transferred to another person's answering machine but at least I could leave a message on this one. So I left a brief message with my name and phone number and no one ever called back. The third time I called HR they answered my question without transferring me, perhaps because it was a yes or no question.

So in conclusion, you can make alright money overall if you're used to standard, big box retailers as you'll make hourly and commission, but the commission is much lower than any I'm familiar with- much much lower than ATT or Verizon corporate stores or third party retailers. And the job can be very frustrating because of all of the issues that I mentioned, but especially the reliance on so many different apps, websites, and programs

No life work balance at all. Company expects you to work 6 days a week from 8am to 10:30pm. Even on Sundays you get calls. 
While on PTO and during vacation, you still get dragged into work and no one will help keep you updated. Plan on being punished for taking time off and then come back to a total disaster since no one watched your market properly. 
You will get punished for making dinner or spending time with your family, even if you have pressing family matters. Work comes first regardless of your personal life. 
You must be willing to drop everything and work as long as they tell you to. This means long nights on the phone long after you've come home just to not have your manager calling you every 5 mins to yell at you and tell you that you aren't doing your job and you're holding everyone back.
The work chat will eat up all your time and it will distract you when you need to provide your attention to something more important. Be prepared to be yelled at for being in a meeting, training, or doing any other facet of your job for not being present in chat every 30 mins. 
Projects will pile up and management will continue to come up with new ways of doing things every few days. Nothing is consistant. Your job and what you do changes daily. 
You will live on conference calls that have nothing to do with your job and are basically a waste of time when you could be productive and giving attention to your team. 
You're responsible for employees quitting, not following the right protocol even after you've directed it to them previously, and staffing your own market regardless of the fact you have a recruiter who is suppose to be doing it for you. 
Your recruiter will either be amazing or you will have to fight to get them to send you 1 referral every month. 
You are told to cc everyone to emails they will never read and they will yell at you and hold you accountable for the fact that they haven't read them. Instead of fixing the issue, they will just ask you to send the same email multiple times. All of it will lead nowhere in the end. 
You will talk to many different people in this job, never get a straight answer, and ultimately be yelled at for not knowing what you are doing. 
This is a place that is not properly managed and has too many issue with turnover and training. Be forewarned, you with never manager anyone. Instead you will be a robot for bad decisions. 
My personal experience lead to me being terminated and collecting unemployment after a review stated that I was let go for misconduct. It was apparently due to sale performance for the current month which wasn't even over. It was also the only month my team hadn't beat our previous monthly sales. It was found by the State of Illinois that I was let go for no apparent reason and that nothing I did was an offense for termination. 
After bringing it to the attention of the company, nothing has been done and the same cycle continues. 
Proof that this company has no control, want, or time to deal with pressing issues that let go of good managers. 
I was told I was rehireable and to be honest, I don't believe I could ever work for a company that has no desire or want to listen to its managers or employees. 
These are just a few of the examples of the things you have to deal with and while I understand that everyone has their own experience, mine and others I know are all the same with this company. 
You should never be fearful of losing your job, stressed out about constant pressure from management, or being demeaned or spoken down to. You should enjoy your job, look forward to the challenges you face, and respect and be respected by your managers and peers. This is the way it should be when you work for someone and not a constant rollercoaster of stress and fear. Hope this helps for those of you looking into into this position.

I was with this organization for about a year. During my year there, I had no less than 3 different Market Managers. My first two market managers were great and would not bother you as long as you showed up to work and did as much as you could to get sales. The third Market Manager is when things changed for me after being with the company for about a year. We typically work within Wal-Mart stores and the store I worked in was at the Mocksville location. This particular location had never been particularly busy as far as selling phones go. Our new boss wanted us to sell about 15 phones a month (We'd be lucky if we did that in 3 or 4 months). He also wanted us to use an app called WorkChat and to post what we were doing every 30 minutes. My two previous bosses only required that you use WorkChat to let them know when you checked in and out of the store for the day. Our new Market Manager mostly used it to send disparaging remarks and harass us about not getting sales throughout the day (which I emailed HR about but heard nothing back, more on this a bit further into my review). Needless to say I was written up 3 times in 2 weeks because new Market Manager felt I didn't post enough despite this being a much slower store. About a week or so ago I attempted to run an application for a customer but they were instantly denied by Verizon Wireless for no apparent reason. So I posted in WorkChat that I attempted to run an application but it was instantly denied. After it was denied I left the department and walked the store for about 30 minutes (which we are encouraged to do if its slow in the department). My boss had sent someone in to observe me that day and he himself even came in that day, he questioned me about the approximate time I ran the application, which I couldn't remember the exact time. He did not believe me and decided to have the cameras pulled after my shift had ended. A few days later I receive a call from my boss and HR stating that they were firing me because they believed I wasn't being honest with them about running the application (they claimed they could find no record of the order I ran, although numerous Wal-Mart associates confirmed I was in fact there and had ran the order) and they believed I had left in the middle of the day (despite my boss and the associate he sent in to observe me both seeing me that day, all the way until the end of my shift as a matter of fact). As far as fraud goes, people will call from Statesville or surrounding areas looking specifically for iPhone XS Maxes and Xs. If you tell them you have them, not even 10 minutes later, someone with a fake ID or a credit mule (paying someone to come in and run their credit) will show up and try to get that phone. Over Christmas we even had an associate at another store have a phone stolen during a transaction because the person knew their fake ID and social had been caught. So I warn you, only work here if you're in desperate need of work, they'll find any reason to let you go. But I would definitely avoid working for the Market Manager who is over the Mocksville store. He's disrespectful not only to his own employees but to the Wal-Mart employees as well. I had reported him to HR about two weeks before I was fired for essentially bullying numerous people in our WorkChat conversations. I heard nothing until I had brought it up the day I was fired and they asked me if I wanted to talk about it then to which I told them it was too late to even talk about it and that I was trying to have that conversation with them before I was let go. So like I mentioned above, don't work here unless you really have to and if you do decide to work here, pray your boss is one of the good ones.

If you are a good salesman you can make good money at T-Roc by hitting monthly sales goals by selling phones and plans offered by The Big Three cellular providers. The co workers I had were very kind to me... and supported me the best they could. After 2 days of training, management will then be non-existent with the exception of what is supposed to be one visit per week, only to ineffectively coach you. My case was a bit more complicated. From what I heard through the company's grapevines, this was not uncommon to experience: I was given 1 day onboarding which consisted of paperwork, a more detailed description of jobs and tasks, but mostly spent about 4 hours listening to my brand new manager talk to me about her 3 boyfriends, baby daddy drama, and personal life, that I could care less to hear about and I thought was extremely inappropriate but, as politely as I possibly could I asked questions to get her back on track. I absorbed it all because I was new and did not want to make an enemy out of my new manager. That same manager sent me a personal text message the following morning to tell me that she would not make it for the second day of training, (there was never really a first day) and to rely on my co-workers for support, as I tackled the day; according to her message, she would be there on my third day. I did just that except, she forgot one very important detail, I signed up for this job not for the $10.00/hr but for commission! Unfortunately, I was unable to sell anything under my name for the first 5 days because she did not arrive on the third day either. Because T-Roc is an outsource group, they work out of various retail supercenters such as, Wal-Mart, Sam's Club, Costco's, Target, etc. new employees will need access to the credentials that will allow them to access the company's registers and computer systems. Eventually, I took it upon myself to track down the store manager and explain my situation to receive that vital information. A lot of these things I had no to little knowledge about and learned on my own to help future employee by providing a helping hand that was never offered to me. I expected to see my manager shortly afterwards but I would only see her once in the 2 months following her text message to me. I took direction by watching my co-workers. Luckily I had an amazing co worker who at one point led the region in sales to guide me. That same co worker left to another market after I received my codes, and my other co worker flat left the company leaving me as the sole T-Roc employee at the Wal-Mart I worked out of. This was challenging at times and with no training I literally taught myself the selling processes and computer systems during my first few sales. I also witnessed after being told that the company promotes from within that, a person promoted from his current position at a similar company in Pennsylvania to a market manager in our region here in Florida, and watched as a co-worker suffered from this after being promised that position and relocated to that same market. That same manager lied about the reason why he fired me 3 weeks after he arrived and I now have a 4 month long gap in my resume because, I took time off to be with my family who lived and hour away during the hurricane Dorian madness. He listed me as no call no shows for 4 days straight including the day I actually called him and told him I would be off those days due to the circumstances. This is by far one of the worst companies Inhave ever worked for.

I was hired as an entry-level salesman and was quickly promoted to  Manager of my own location. My succession to the manager role was a bit surprising seeing as I was only with the company a short time. Luckily for them I had previous leadership/management experience and I took advantage of the opportunity.

That being said I think this may have been a common practice in hiring management, most of which were good salesman but poor leaders. This is also probably due to their fast turnover rate. It was very common to meet new people, as well as say goodbye to others every month. 

Pointless conference calls every other day seemed to help keep the higher-ups sated but it never really helped anyone at the store level ( micro-managing.) 

A typical day would include preparing the wireless center by making sure all of the merchandise was neat and presentable and then nothing. The store in which I worked in had very low traffic which made getting wireless sales very hard. Had to think outside the box and started advertising on craigslist, ebay classifieds and facebook. I also created flyers and placed them on parked cars in the parking lot as well as handed them out to customers in and out of the store. I really hustled to try and get the word out. I'd say that 95% of the customers I interacted with had NO idea that the store had a wireless department. A testament to the awful advertisement/marketing efforts of the company and the client.  My proposals for an aggressive online and print ad campaign fell on deaf ears. 

Earned a decent base salary plus commission but work/life balance was non-existent. Worked a minimum of 50 hours a week and got the stink eye if I even mentioned working anything less. 

The first District Manager (also the man who hired me) was a very nice guy. He took every employee under his wing and taught them sales techniques and helped them develop their own style. He was very hands-on and personable. Soon after promoting me to manager he himself was promoted to work and develop another client. His successor was an absolute idiot. He basically just showed up, asked how everything was and then left. His only contribution was to let me and my team know that we needed to sell. I'll write that again, sell. That's it. He was a waste of space, time and money (and probably still is.) 

There were a few pros. Working with and developing my own team was definitely one of them. Imparting your knowledge, successes and failures to younger team members was a very satisfying and enriching experience. Also, being employed by TRO meant that one had a sense of autonomy when working in a big box retail store that was not your direct employer. These retailers have their own policies and procedures that can be very counter-productive, so being able to completely ignore them and do your own thing was very satisfying. 

Overall I'd say this is a great job for young people in college. Even then, get your money, gain experience and then get out. Even if promoted to management I'd recommend not to stay there for more than 2 years. This company doesn't care about its employees. They want to make their money as quickly and as cheaply as possible and will exploit you to accomplish this. Anyone older than 25 should completely avoid this company.

A Typical Day at Work
A typical day at T-ROC is fast-paced and dynamic. From strategic meetings to problem-solving sessions, every day brings new challenges and opportunities to innovate. The environment is high-energy, requiring adaptability and proactive thinking. Whether managing operations, collaborating with leadership, or streamlining processes, there’s always something engaging happening.

What You Believe You Learned
T-ROC provides an invaluable learning experience, especially in leadership, strategic thinking, and technology-driven solutions. It’s a place where you can sharpen your skills in operational efficiency, AI integration, and business process optimization while also improving communication and collaboration skills across departments.

Management
Leadership at T-ROC is supportive and forward-thinking. The executive team empowers employees to take ownership of projects, recognizes hard work, and fosters mentorship. Managers are approachable, open to new ideas, and genuinely invested in employee growth and success.

Workplace Culture
T-ROC’s culture is built on innovation, inclusivity, and teamwork. Employees are encouraged to think outside the box, challenge the status quo, and collaborate across teams. The company values diversity, creativity, and employee well-being, creating a space where people feel motivated to contribute and grow.

The Hardest Part of the Job
The fast-paced nature of T-ROC means that challenges arise quickly, requiring adaptability and resilience. Navigating multiple priorities, meeting tight deadlines, and managing high expectations can be demanding, but it’s also what makes the work exciting and rewarding.

The Most Enjoyable Part of the Job
The best part of working at T-ROC is the ability to make a meaningful impact. Whether leading an initiative, contributing to strategic decisions, or driving innovation, employees are given the opportunity to create real change. The collaborative culture, inspiring leadership, and constant opportunities for growth make every challenge worth it.

I worked the bike assembly division. My direct manager was great and the job would have been loads of fun if not for the CONSTANT pressure. a typical day involves you going to walmart (t-roc is a walmart vendor), going to the bike rack to set up your tools and table, and then hoping the walmart you are at that day bothered to set up a supply of bikes (or grills. sometimes other things). you then assemble the bikes and rack them or bring them to another area. end of shift you spend 30min+ cleaning boxes up. T-roc keeps track of your efficiency. They want as many bikes built in a day as possible. they give different tiers of efficiency for you to get better commission. unfortunately, what counts as assembly time vs the "wait timer" you put on for waiting on walmart varies by the companies rules during any month. When I left, I think the timer had a 30 min max to it before it counted against you. walmart regularly screws up and we also are responsible for our trash so that counts against us. even if the timer problem wasn't an issue, something is wrong at T-roc. The highest efficiency tier (superstar) feels like bait. If too many people reach it, they change the goalpost. Whats more, numerous coworkers put down that they are building a LARGE number of bikes in a day. some claiming as many as 80! ( I averaged in the teens. even a fast worker could only realisticly reach close to 30) for a bit they were using a sticker system to catch people lying but then they stopped. it hit me after a while why: walmart doesn't bother to check our work. T-rock gets paid by the bike. that means that if people lie and get away with it, T-roc makes bank. these liars also raise the bar so honest workers eventually get reprimanded. I was slow, sure (i'm autistic. there are no accommodations for that btw), but I wasn't so slow as to deserve to be constantly in the red. I was fired for failing to work fast enough but perhaps it wasn't me. I suspect that T-roc knows about the corruption and lowkey encourages it. don't complain about things too much either. there is a "toxic positivity" to the company. Don't want to be reprimanded by the smile police.     

They have some awesome salespeople working for them, but they aren’t in the sales roles. They make the job seem so awesome when you’re applying, you get there, and realize that it’s garbage. They get fined by Walmart if a troc employee isn’t there so, most of the time they hire people just so they don’t get fined. I dug myself into a HUGE financial hole working there because I had to work so far away from home, and you don’t make near as much money as they say you will. When me transferring to another store, closer to home, was mentioned to my market manager, he basically told me to deal with it, it not so nice terms, because he would’ve been fined had I transferred. His fines were more important than my survival. 

You might as well forget about any training. They have you sit in a classroom or the store and watch a slideshow the first day all on company history. You’ll be ran through the WARP program in about ten minutes, and then you’ll see your market manager once a month. You get more help from the Walmart associates than anything. 

Their pay plan is garbage. You make $5 per $900 post paid phone you sell. You’re checks with hourly, commission and store bonus will be a little under $800 on a good month, while other places give you that in commission alone. They make it seem like you can make thousands in commission, but the average person can’t, and won’t. 

They say you can advance in the company fairly quickly, but you have to endure all of their false promises, and micro-managing for six months before they even let you apply for other jobs, and after that, you’re put into an application pool just like someone that doesn’t work there. 

The ONLY THING good about working at troc is the sales experience I got to put on my resume, and the friends I made that worked at the Walmart and inside troc. I still keep in contact with some of them even after being gone for over a month. 

I CANNOT STRESS IT ENOUGH WHEN I SAY THIS.... I would not wish working at troc on my worst enemy. Don’t work here if you value yourself in any way.

Constant pressure on employees knowledgeable of policies in hiring companies and OSHA to teach people of higher pay grades to do the right job, or correct protocol, with no hazard or safety or official promotions for employees aimed at doing an adequate and diligent job for the main company as the sub company is employed and contracted to do. Careless management and lead positions focused on apparent productivity vs. true job completion to standards set forth by hiring company. Leads/ management is a mixed bag of hot heads/ ego driven members. There are a few adequate individuals in leadership positions but for the most part, no one cares about their job, or the safety of their employees or others. And also some people in management fields are either prejudice, or unable to control their urges to be bossy instead of doing the correct job. Various Captains are unprofessional or straight not present, and others are completely negligent of their duties, budget, and requirments of their positions, weighing heavily on the lower "tiers" of employment in the company, from not providing the adequate equipment for the job, to not listenning to their employees when they are informed that improvisions are necessary for a specific modular type or build type of product to display. The plans are still supposed to suppose the visual aesthetics of the employing companies policies, however the leads/captains are willing to single out employees trying to improvise with solutions and force them to do an incorrect job due to a mistake or lack of knowledge when forming the "blueprints" for the entailed job of the night.

This company is full of confusion managers are unfair and disorganized and not trained for their position. I wasnt trained by my manager instead he put an employee in charge of training me who was not a certified trainer. The employee refused to train me because he wasnt receiving training pay and it wasnt in his job description. I eventually learned the ropes on my own. So i worked the best i could but was still written up if i did things wrong and when i argued i was unaware or told the wrong information i was told i should have contacted the manager for validation and because i didnt i was still written up and eventually terminated because i complained about this. They want you to work from your phone then pentalize you for being on the phone. The manager I had sucked. He would bend certain rules for certain employees. Then write ups were given out for missing days for being sick and I am PREGNANT or kids being sick or babysitters being sick. I asked once to leave work to pick up my kids and i wasnt allowed to and i was told  if i chose to go i would be written up. So my kids had to walk home from after school program in the dark. But my coworker was allowed to leave work daily and pick her kids up from school while remaining on the clock. I was eventually terminated because i brought these unfair circumstances to my managers attention. When i began working here the store i worked at was last on the list in sales. I brought the store up to 2nd and 3rd place on the list and instead of being rewarded for my hard work i was unnecessarily criticized daily. Something has to be done about this, some action needs to be taken! Its not right what they are doing!

Top Job Titles	Average Salary
Specialist 2263 salaries reported	$14.12 per hour
Retail sales associate 3 salaries reported	$10.50 per hour
Sales representative 1 salary reported	$10.75 per hour
Assembly technician 264 salaries reported	$15.98 per hour
Sales consultant 1 salary reported	$10.50 per hour

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