server

dishwasher

tutor

line cook

licensed practical nurse

The Riverwoods Group

What is the best part of working at the company?
There's nothing to say about this organization. From upper management to the outside contractors, and everyone in between. Everyone is amazing to work with and for. The best part of the day is getting to interact with the residents and having the opportunity learn about their past. This organization thrives on making sure that not only do the residents feel happy but that the staff is happy as well.

What is the most stressful part about working at the company?
working for this company is not stressful.  As it is a retirement community, the hardest part is when a resident passes away. 

What is the work environment and culture like at the company?
This company makes you feel like you belong there. Management and coworkers are always willing to work with you when you have an emergency or to make sure that your work life balance is actually balanced. Everyone watches out for each other and makes you feel like you're a part of a very large, diverse family.

What is a typical day like for you at the company?
I show up with a smile, I interact with the residents and coworkers and I leave with a smile. I have not had a bad day since being employed with this organization.

Overall I am very happy working for this company.  They strive to provide a warm, inclusive, thriving, and welcoming culture.  Of course some will tilt the balance a bit but that's to be expected anywhere.  There is little you can do to control it.  The powers that be truly want you to be happy and feel as if you are definitely a big part of their rewarding organization.  They want you to be happy in your job and to succeed.   They will assist you in doing just that.  They get the fact that their employees have the ability to somewhat make or break their own achievements and success, and that it only makes sense to appreciate each and every person who helps achieve common goals together. 
  
Because culture is so important to me, it is definitely the best place I have ever worked for, hands down.  

The staff there is out of control.  They are allowed to do whatever they want, because "we need people to work here."  There is no discipline or accountability for staff members.  Staff are allowed to come in late routinely without penalty, and can make error after error, ignoring education, and still keep their jobs with no one batting an eye.

Salaried people are worked overtime to the max, in addition to being required to do things outside of their job description.  There's virtually no communication, and secrets are kept from those who need the information most.  It's clearly a top heavy company whose management staff doesn't have a clue as to what's really going on in the trenches.  Management doesn't round AT ALL, yet makes decision after decision regarding everything.

Trying to get staff to do things in a professional, responsible manner was like banging my head against the wall.  No one cared, and management didn't hold them accountable.

If you're not one of "the group," you may as well forget about being happy there.  It's a shame this place doesn't wake up and promote true accountability and engagement in its employees.

During my time at The RiverWoods Group, I found the organization’s mission and the dedication of many staff members to be positive aspects of the workplace. However, I experienced significant challenges related to leadership support and communication within the marketing department.

Scheduled meetings were frequently canceled at the last minute or missed altogether, making it difficult to plan effectively and move projects forward. In addition, important tasks such as ordering marketing collateral and registering for community events were often delayed or left incomplete despite repeated discussions. These issues created obstacles in carrying out outreach efforts and meeting program goals.

For employees whose roles depend heavily on collaboration, timely communication, and marketing support, these inconsistencies can be frustrating and may impact overall productivity and program growth. I believe stronger follow-through, clearer accountability, and more consistent communication would greatly improve the effectiveness of the department and the employee experience.

A typical day as housekeeper at Riverwoods consists of a schedule for day to day tasks. I work in independent living where I have anywhere between 40 minutes to 70 minutes in one apartment. When I feel I am going too slow I can easily call over our radios and ask for help and someone will be there in minutes. There are plenty of training opportunities to level up (and receive pay raise). The hardest part of the job would have to receiving the harsh criticism from some of our residents. My supervisors give their housekeepers the benefit of the doubt, until it becomes a constant complaint. The most enjoyable part of my job is the flexibility of my supervisor. They try very hard to make their employees comfortable and happy.

Benefits were okay but the culture was stiff and the management was controlling.  I learned quickly that you are not allowed to ask questions and you are certainly not allowed to speak up if you see something you feel is wrong or else there will be retaliation by management.  This job is a good fit for someone who doesn't speak up when they see something they don't agree with or if they are accused of something that isn't true and don't want to defend themselves.  I was told upon hiring that they have difficulty keeping staff because they work differently than other nursing facilities and I can see that they really have trouble keeping staff because of management issues.

Staff is mandated to go to Core Values seminars, activities. Sadly, the Core Values are not adhered to or followed by management, so you can imagine how that makes staff feel. And management bases  your yearly reviews and such on these Core Values.  Not a fair place to work. If you’re not part of the “ group” liked by management, you will be written up, and /or fired. Despite the wonderful rapport you have with the residents and their families, your dedication, your tenure. You will be ousted. Sad but true. It used to be a great place to work about 10 years ago. If you like walking on egg shells, go work there.

RiverWoods has been an amazing company to work for. I've been here for 3.5 years. I feel valued, enjoy working with my peers, and love serving the Residents. It's a fulfilling job in a happy environment. Throughout COVID, RiverWoods was exceptional. They kept us safe, employed, fed, and well paid. When other companies were laying off, RiverWoods was finding a way for everyone to have a role. Together we were able to get through unprecedented times. I recommend RiverWoods to everyone. If you are a people person with a positive outlook on life, then this place is for you! 

Riverwoods advertises  community environment when, in reality, it is anything but. While the residents are nice, staff is unwilling to help each other. The pay that they give is nowhere near the expectations that the management have for staff. Because the employees feel under payed and under appreciated, it has created a somewhat hostile work environment. Management is aware that their staff is feeling this way, but HR has been unwilling to budge on starting pay. Because of this, they are constantly under staffed and have a very high turnover rate which just creates more work for the remaining staff members.

I had to be out of work for a personal issue and thought I should give my notice.  My DON was very kind and actually referred to me as a "valued employee" and didn't want my notice. Although I was not eligible for FMLA she managed to offer me a 6 month leave.  It was very helpful.  On a different note....staffing ratios are excellent.  On my floor I had 19 residents with 3 LNA's. The residents received excellent care.  I left for personal reasons and hope to return someday.

Top Job Titles	Average Salary
Server 39 salaries reported	$15.00 per hour
Dishwasher 1 salary reported	$15.00 per hour
Tutor 1 salary reported	$15.00 per hour
Line cook 3 salaries reported	$20.00 per hour
Licensed practical nurse 1 salary reported	$41.00 per hour

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