custodian

spa attendant

senior line cook

receptionist

lifeguard

The Santaluz Club

I thought I’d feel relief the moment I walked out. I didn’t. The way members treat you here gets under your skin. They don’t see you as a person, just something in the background that serves a function. After a while that feeling becomes normal, and even now, months after leaving, I still catch myself apologising for things that aren’t my fault.

Management encourages this distance. Staff are treated like furniture rather than people with lives and limits. You’re not a valued team member leaving for a better opportunity; you’re just a number being cleared out. That sense of being completely disposable didn’t leave with my final paycheck. It still sits with me, and I wish I’d realised how much it would affect me before I stayed as long as I did.

I’ve gained a lot of leadership experience and principles working here. The culture is centered on supporting employees and providing resources and opportunities for growth. I’ve advanced through several different positions and have always felt supported by my managers along the way. Most recently, I’ve been able to return to school thanks to the scholarship program.

The most challenging part of the job is that you may occasionally encounter an angry member, but it's rare. For the most part, the membership is friendly and genuinely wants to see employees succeed. When challenges do arise, you can always lean on co-workers and leadership for support.

I had a very positive experience working with the Santaluz Club. The club maintains a professional and welcoming environment, and the team works hard to create an excellent experience for both members and staff.

Management was supportive and approachable, and there was a strong emphasis on teamwork and maintaining high standards of service. The facilities are beautiful and well maintained, which makes it an enjoyable place to work day-to-day.

One thing I particularly appreciated was the culture of professionalism and attention to detail. Employees are encouraged to take pride in their work, and there are opportunities to learn valuable customer service and hospitality skills.

Overall, I would recommend the Santaluz Club to anyone interested in working in hospitality, food service, events, or club operations and looking for experience in a high-quality professional environment.

Over worked, incredibly stressful, and the second they saw you as productive member of their "team" they made you do every task they could think of regardless of whether or not you had the training for that particular role. Half the time you where called over to do a management role just so the manager could hide out in their office all day. We where always told that we could ask for help but the second you did that they either said that they would and do very little or wonder why you even bothered to call them out of their office. So most of the time you had to rely on yourself and look out for yourself. Because if you didn't other employees would take credit for your work or just be incredibly lazy and leave even more work for the next shift to do. The job title says Fitness Attendant but that just means glorified janitor overall.

In my time here, the way members treated staff was really disappointing. I regularly had people snap their fingers or wave me down without a word. The pay was barely above minimum, yet the service standards expected felt closer to fine dining, without the pay to match. Management would shift priorities week to week and rarely communicated changes clearly, which made the job more stressful than it needed to be. I also watched several good coworkers leave in the short time I was there, mostly because they got tired of the environment. It wasn't a place I could see myself staying long term.

Communication and follow-through on member requests were inconsistent, and several concerns raised during my time there did not appear to be addressed in a timely manner.

There were also multiple instances where member follow-ups and calls seemed to be missed or not handled properly, which affected overall member experience. Suggestions for improvement were often acknowledged but not acted on.

Overall, the department did not meet the level of service and member care I expected in a professional fitness environment.


In the "Main DIning Room" of the Santaluz Club, it is a server's job to ensure that every "member/owner" has the best possible, very personal experience every time they dine at the club. Having never worked in a private club, the experience I have gained at this club is invaluable to my future career in the restaurant industry. I have learned the management dynamic that is required in a private equity club, in which your customers are the owners. At this club, because of its small number of members, servers are encouraged to get to know the preferences of our customers. With this, comes great relationships with very frequent customers, however this also leads to a lack of diversity in regards to the clientele.

I worked here as a server and finally left about three months ago. The way members treat you feels strange and dehumanising after a while. They don't really see you as a person. You get good at reading the room, anticipating needs before anyone says a word, and staying quiet and unnoticed. The problem is that habit follows you. I still flinch when I hear a glass clink too loudly in a restaurant. This job left a mark on me in a way no other has. I'm glad I got out.

What is the best part of working at the company?
I love the interaction between the members and the staff

What is the most stressful part about working at the company?
There is not much "stress" the commute could be shorter.

What is the work environment and culture like at the company?
The work environment is friendly, hands on and relationship building with the members.

What is a typical day like for you at the company?
A lot of customer service (which I love) , scheduling, inventory, employee relations, HR, payroll, point of sale, marketing and budgeting.

What is the best part of working at the company?
There were no best parts. The company overworks and underpays their staff and turnover is very high. Additionally it is very LGBTQI-phobic.

What is the most stressful part about working at the company?
Increased work load without compensation. Entitled members. Ignorance galore. This place is antiquated.

What is the work environment and culture like at the company?
This is by far the most toxic work environment I have ever encountered.

Top Job Titles	Average Salary
Custodian 4 salaries reported	$18.50 per hour
Spa attendant 1 salary reported	$25.00 per hour
Senior line cook 4 salaries reported	$25.50 per hour
Receptionist 2 salaries reported	$25.50 per hour
Lifeguard 1 salary reported	$18.50 per hour

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