monitor

technician

employment specialist

direct support professional

mental health technician

The Transition House Inc.

My time at the transition house was good. I felt like I was paid fairly because I was new to the field and didn’t have any prior experience working in this type of field and clientele. I learned many things that have allowed me to move forward in this field; I have learned basic skills such as, listening and observation skills when it comes to expressing empathy and supporting clients of their concerns or needs. I learned more about myself such as, weaknesses and strengths. The only bad experience I had was not feeling valued. In this company, not many BT’s get recognized for all the good things they offered to the company and clients. Employee and management gossip was probably the most I didn’t like, there was alot of talking about each other, complaining about each other and how they are doing their jobs. The biggest thing I learned is that I won’t work for no company that is not willing to help someone else in need, no management should have to complain about their workers not doing their job right especially if they haven’t trained you up to scale on how to do it properly; they watch you and set you up to fail. 

I highly felt judged from management I don’t know if it was because of the type of work in mental health but they make assumptions off of you and try to say your this and that but fail to get to know you. One of my biggest concerns was working alone especially at night, theres no job security except for cameras, theres no proper trainings except for what management tells you on relias about deescalation techniques but don’t realize if something was to happen what would we do in that moment right then and there crawl and hide under a table might be a limited option especially if a client is acting physically aggressive not knowing what their intentions are bad enough you are a female working at night alone! Management complains about calling them for issues that arise especially at night, but complain when we don’t call when issues arise. well its bad enough your a female working alone at night with no type of security on sight, no employee or supervisor with you as well. 

Team work lacks, communication lacks and management can come off as jerks and very inappropriate. When I resigned I quit at any given time right then and there because I have every right to quit whenever I want to! Management basically told me they were disappointed, resignation was unprofessional and basically tried to make you feel bad for quitting but don’t realize what issues need to be addressed at the facility, and workers. 

I wish this company the very best but I do not regret working here I have learned essential skills to allow me to move forward and get better. I have felt at times I really helped the clients and felt valued and appreciated by them. 

I worked at The Transition House Inc. for just under a year as an overnight technician and eventually a counselor before deciding to be a full time doctoral student of psychology. Had I not made the decision to go back to school, I would still be working at this site. The clinical supervisor was MORE than helpful and accommodating to clients and counselors. He looked to make much needed changes and constantly reiterated the importance of workplace collectivism. From the CEO, to HR, to the clinical team, and the housing department and residential assistant, I can honestly say I haven’t had a better workplace experience and was always able to receive feedback and guidance from all departments, especially the clinical team. The clients, regardless of their presenting problems were also a pleasure to work with. It can be chaotic at times, but you will never have a dull day! Two points of feedback:  I wish that they had more paychoeducational opportunities for the inpatient facility. This would help the Interns, counselors who have recently graduated, and counselors looking to achieve continued education-but most importantly, it helps the clients. Secondly, the pay is not the greatest, but in comparison to many other facilities of this nature it isn’t much different at all. It is a GREAT place to gain exposure to the addiction, veteran, and homeless population as well as other co-occurring diagnoses. The CEO has a genuine and transparent vision of the help he wants to be provided for the Veterans and clients and is not afraid to tell you if your actions or lack thereof do not align with that vision. Some may call him mean, I call him real.


We dida lot of tideous paperwork on an outdated system. Meanwhile constantly being interrupted. We were constantly understaffed and undertrained. 
There was little appreciation shown from Superiors mostly criticism. Mum is the word at Brownestone. Gossip and rumors are ripe. 
With the supposed staffing issues all of our breaks and lunches were paid leading to no time for ones self. I've worked in busier settings where we've found ways for everyone to take unpaid breaks and lunches. 
I'd often hear my coworkers making fun of the residents and displaying a great deal of immaturity about what their purpose was at Brownestone and The Transformation House at large. They completely fail to meet their mission statement. 

No time for charting, sometimes need to chart at home. Only 15 minutes per patients. Sometimes needs to chart during your lunch hour.
The director is very rude and bipolar.
Director and manager don't care about complains if some schedule a patient wrong they just ignore you. The same if other staff member disrespect you. 
Np's don't have a doctor who supervise they work, they hire 3 and  for some reason they left. They keep one as a supervisor for NP's, she's in Tennessee and she barely answer your calls and message when you have to consult her. Not really safe for an NP license. 
I meet 2 NP's, they left in few months, because the previous reasons and more.
They want the Np's to sign a contract, (no bonus), so they can work for 12 months just for this company, not to other places and if you leave you can't work any other places for 12 months.

What is the best part of working at the company?
Nothing that I can think of, not great leadership from one particular employee in leadership position!

What is the most stressful part about working at the company?
Everything, it was very stressful to work there! A lot of pressure for no apparent reason! Ran like a military camp by one person in particular!

What is the work environment and culture like at the company?
It has potential to be a great place if it had the correct  leadership

What is a typical day like for you at the company?
Very stressful because of one particular employee that unfortunately was in a leadership position.

High turn over. Therefore lits of overtime. Often times 12 hour days sometimes 16 hour days. No accountability for employees that are late or call out causing others to have to stay. No work/life balance.  Asst Director is rude. Director is cool if you understand the cop mantality. Lots of gossip as if its high school all over again. Watch your back with both coworkers and management. One likes to complain about all employees to your face then complain or put your business out there behind your back. 

This job is great, the director and assistant director are wonderful bosses. They are caring and helpful and have a great open door culture that makes you feel welcome. However, and through no fault of their own, the environment is not great. The program is in talks of being shut down and their is very little room or opportunity for growth and development. Also, the rest of the staff is not reliable and sometimes it is required to do the work 2-3 people.

I left a TOXIC company in 2022 in a MAT methadone setting and I was looking for a team of leaders that would celebrate my talents and gifts. I have found the The Transition House to be a RE-SURGE for me. I have so much support and guided encouragement that I never experienced in a professional setting. The CEO is approachable and accessible, the COO-ops is the most resourceful person and the COO-clinical is a LIFE COACH to me! The best move I've ever made in my career choice!

If you want to be treated like an inmate, which they do so illegally I might add, go ahead. 
 Management is comprised of washed up alcoholics with chips on their shoulders. The company has admittedly stolen money from inmates, will abuse them, and falsify documents to have them sent back to prison if upper management doesn't "like" them.
 The pay isn't worth the complete nonsense you'll deal with. Move on from this company, and avoid. The turnover rate is ridiculous.

The agency has changed a lot in the past 3 years with the new CEO. It is employee centered and they really push to have employees on the team to have work life balance. They role model this and it is truly appreciated. The agency is now more mission driven than it has ever been, it guides all decision making processes. 

Top Job Titles	Average Salary
Monitor 65 salaries reported	$15.93 per hour
Technician 50 salaries reported	$17.15 per hour
Employment specialist 15 salaries reported	$20.13 per hour
Direct support professional 16 salaries reported	$15.00 per hour
Mental health technician 11 salaries reported	$47,136 per year

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