training coordinator

director of regulatory affairs

The Trevor Project

I joined The Trevor Project because I genuinely believed in its mission to help people in crisis and make a real difference. Unfortunately, my experience there was far from what I expected. The organization constantly pushed counselors to take back-to-back calls without adequate breaks, even after extremely heavy and emotional conversations. It felt like management cared more about numbers and performance metrics than about the people doing the work.

Burnout was constant, and there was very little acknowledgment or support for it. When staff brought up concerns about their mental health or workload, they were often dismissed or given surface level responses that didn’t lead to real change. Instead of fostering a supportive and empathetic environment, there was a sense of micromanagement and control. Supervisors seemed disconnected from what counselors were actually going through.

The most disappointing part was the lack of care for employee well-being in an organization that publicly promotes mental health awareness. It felt hypocritical and disheartening to be part of something that spoke about compassion while failing to extend it to its own team.

The mission is meaningful, and many of the frontline counselors are incredible people who truly care about helping others. But the internal culture makes it hard to sustain that passion. Working there left me emotionally exhausted and questioning whether the organization practices the same empathy it encourages others to show.

If you’re considering working for The Trevor Project, know that while the cause is admirable, the environment itself is extremely draining. Until leadership starts prioritizing staff mental health and creating space for genuine rest and support, it’s not the safe or healthy workplace it should be.

The Trevor Project's mission is inspiring, and anyone seeking to work here should make sure to tap into the expertise, insight, and values that draw hundreds of volunteers to show up every day to respond to cries for help from LGBTQ youth in crisis. The heart of this organization is in its volunteers, and the more rooted you are to them and the youth the organization serves, the more satisfying your job will be.

The organization has adopted a new strategic plan, and has refocused its work to invest even more significantly into its crisis intervention services. While focus on suicide prevention efforts, such as education, advocacy, marketing, and communications, still exists, the role of prevention in achieving the mission is more limited than in recent years. The new direction marks a shift in how The Trevor Project interacts with the outside world, as prevention efforts are highly visible, but the confidential nature of crisis intervention work demands more happens, "behind the scenes."

Make no mistake: working at The Trevor Project is incredibly rewarding, but like many organizations, it has its share of office politics. That said, the organization strongly values work-life balance among its staff, and what it calls, "self-care." 

In short, if you are mission-driven, then this may be the place for you.

Overall, the environment at Trevor is really inviting and they really stress the imporance of work/life balance. Even though we're currently (2021) remote, there are tons of opportunities to have a work community and people really take advantage of it. They really "practice what they preach" when it comes to self-care and when a huge company partners with them, employees and volunteer often get free gifts. Trevor also implemented a "No Meeting Day" so that workers could have at least one day where they can truly focus on their work, which has done wonders. For a non-profit, the compensation is not bad at all, but it could be better, especially considering how much is donated to the organization on a yearly basis. 

While managers seem to mean well and are always open to it, it can be hard to tell if feedback is actually taken seriously. Action on feedback that the team brings up seems to happen about 60-70% of the time. Trevor is also needing to get a lot better at opportunities for advancement. Often times, people jump from department to department because that's the only way (other than yearly salary increases) you'll get a significant pay raise. 

What is the best part of working at the company?
The best part of working for this company is being a part of non-profit work that makes a difference to the LGBTQ community. 

What is the most stressful part about working at the company?
The most stressful part of this job is the lack of communication from your managers and contractors. 

What is the work environment and culture like at the company?
This is environment that does NOT care about its contractors or employees. I was literally ghosted by them, and have yet to be able to gather a response from any of my employers. Completely unprofessional, especially given their status and image as an important non-profit. 

What is a typical day like for you at the company?
A typical day included creating marketing materials used for websites, social media, and branding/marketing strategies

While my direct team and manager were absolutely phenomenal, I can't say the same about the organization as a whole. Financial mismanagement led to multiple rounds of layoffs, which always impacted some of the lowest-paid employees while upper management and C-suite never seemed to be affected. Many employees, myself included, were making under $60k per year. There was a lack of resources, next to zero opportunity for growth or advancement, and a severe disconnect between upper management and everyone below them. When the interim and then permanent CEOs were appointed, we hoped for change that never came, and instead got layoffs.

What is the best part of working at the company?
This was an incredible experience where everyone supported everyone. I can not express how rewarding volunteering was.

What is the most stressful part about working at the company?
People's lives are on your hands. Most things they need someone to show up and listen.

What is the work environment and culture like at the company?
Working with the Trevor project is a very supportive and empathetic environment to help others. Everyone talks to everyone.

What is a typical day like for you at the company?
Basically I would sign on the counselor take about three calls an hour for a 4-hour shift debrief with my supervisor and sign out for the night. Simple.

Everyone there is really amazing, people are super easy to reach out to regardless of what department they are in. Trevor is also really good at encouraging healthy work-life boundaries and using your PTO.

That being said, it is a rapidly growing place so the policies are changing as well.  The staff size is growing constantly, but people are also leaving or moving around. 

What is the best part of working at the company?
Benefits are good.  Time off is better than most places.  

What is the most stressful part about working at the company?
Micromanagement, stressful situations, management is lacking, and HR is not responsive to issues such as  payroll, fmla etc.  

What is the work environment and culture like at the company?
Other counselors are helpful but management is poor.  

What is a typical day like for you at the company?
Sitting for hours, very little down time, constant micromanaging.

The Trevor Project is a great good for the world. I've witnessed outstanding efforts to impove the lifeline and all services provided by Trevor. Their are about 20 part time workers. If the Trevor Project would make great efforts to give those part time workers full time it would facilitate a stronger program. Without offering healthcare to their Crisis workers, who directly support suicidal and at risk youth, leads to a great flaw in the programs design and hinders the ability of the program sustaining itself into the distant future.

Company culture is amazing, we all do our best to get along. Management is very supportive, Criticism of work is always constructive. Supervisors generally try to make sure that counselors are working effectively but are also getting the support needed to perform the job. They randomly send gifts to their employees as well. Things ranging from name-brand tech accessories to personal tea kits

Top Job Titles	Average Salary
Training coordinator 3 salaries reported	$59,000 per year
Director of regulatory affairs 1 salary reported	$122,500 per year

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