registered nurse

The University of Kansas Health System St. Francis Campus

My strengths are best utilized in environments that function with clear structure, transparent governance, and well-defined procedural standards. These elements are essential to supporting both provider accountability and patient safety, and were not available during my time of employment in the urgent care clinics. There were no policies, procedures, or protocols specific to the urgent care setting, not even a dress code policy. There was no effort made to standardize, to improve staff efficiency (through training and accountability), and no patient throughput guidance.

There was no clinical escalation pathway for me to follow when needed for clinical decision making.

Expectations were unclear, and yet also different for each advanced practice provider (APP). Clinical practice decisions made by the APP were overridden by clinic managers (MA or LPN managers), and punitive actions were taken against APP for making some of the medical decisions they made.

Of several ethical concerns I raised, all were dismissed. Some I filed formally, some were noted by email, and some were discussed over the phone with management or HR. This, combined with limited professional support and leadership engagement, made it clear that I needed to pursue a practice environment that more fully supported the standards of care and professional practices I expect of myself.

During the two years in this urgent care role, there were no opportunities for structured/standardized performance reviews or professional development discussions, both of which are important components for supporting APP and maintaining the standard of care.

I was never offered, nor did I receive, additional training, in-service, or skills development opportunities. I did not receive a one-year performance review. I did not receive a cost-of-living raise-or any raise for that matter, in the entire 21 months at the urgent care clinics.

I brought up concerns and made formal complaints about support staff behaviors toward patients, peers, and toward the APPs, but none of the complaints or concerns were addressed.

It felt like a very threatening environment in which to practice. I am sad to have left KU St. Francis, but as far as the management and clinical practice standards, there was way too much "Ardent" and just not enough "KU."


My dept at Saints had a "mean girl" type of culture. They weren't all that welcoming, they would single you out, assign you to the hardest tasks, knit pick your work and make you redo it, talk about you as if you weren't even there, and intentionally make examples out of you. I couldn't go to my manager about these things because she and a couple of other employees were best friends outside of work. I also knew that nothing I mentioned to my manager was confidential, she had no problem telling everyone your business.
Overall, I felt very lonely, unappreciated and my self esteem had never been lower. 
They also grossly under pay you, I took a job making almost $5 less an hour than I previously had been making.
The insurance there is great though! 
The people and the pay, not so much!!
Oh, and let's hope you don't have more experience and certifications than everyone else in your dept, that automatically puts a target on your back because they are threatened by higher learning apparently.  
Do yourself a favor and just go to Stormont!

Position was not what I thought it would be and I was misled on the pay.  Hours differed each day (including lunch times).  Work area was not sufficient for the number of workers (especially during Covid).  Staff refused to wear masks despite several reminders.  Office environment was toxic (gossip/backstabbing), with many people speaking poorly of others (including cursing).  After speaking with the manager regarding issues, it was turned around as if I had done something wrong.

Management is terrible. Staffing ratios are almost neglectful. New grad nurses come in making more than experienced nurses, which isn’t a bad thing, but experienced nurses are not being compensated to compete with the pay of new grad nurses. The culture is terrible. Management does not have your back and cares more about numbers and patient satisfaction than they do the staffs workload. Due to these issues, turnover rates are extremely high as well. I would highly suggest not working here if you can avoid it.

Great place with great coworkers. Real family atmosphere, most employees demonstrated that they care about the patients we serve. Corporate policies and implementation of new policies, equipment, software, etc. not always communicated well before being rolled out. Some things implemented by corporate do not fit local site. For example pharmacy does more than just dispense medications, yet pharmacy budget is based off of doses dispensed.

My work family is the best. I feel confident if I need something I can go to my leaders and get the support I'm looking for.  We, like everyone else, are short staffed but thanks to the team I work with and knowing the leaders are working to rectify whats in their control, the days dont seem as long.

When I was first hired I was very excited. The excitement was drastically muted when I got to work here. The cattiness and backbiting drama from the other staff on the floor is enough to make somebody want to leave the facility possibly even the career itself. Coworkers often given unfair pt assignments, ridicule others for personal information/setbacks and will drive employees out of their unit. 

What is the best part of working at the company?
Great people to work with.  Supervisor very supportive and respectful.

What is the most stressful part about working at the company?
Occasionally heavy patients schedule.

What is the work environment and culture like at the company?
Positive employees, willing to lend a hand.

Pay is not competitive. But management was wonderful. If a family issue accures they will do anything to support you professionally and personally. Management believes in work life balance and supports. Best job iv had to be a working mother

Ardent Health Services is a great place to work! The salary is competitive, the people there are amazing & the work environment is awesome!            

I was a consultant therefore I didn’t stick around too long, but from my short-lived experience, I have no complaints.

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