donor center technician

promoter

phlebotomist

hospital service technician

service technician

The-Blood-Connection

My experience at The Blood Connection was challenging and, ultimately, not one I would recommend to most people.

On the surface, the Account Manager role may seem straightforward, but working for a blood bank is very different from traditional sales, marketing, or account management positions. The expectations are extremely high, and the amount of work required often feels unrealistic given the resources provided.

One of the biggest issues I experienced was the lack of training, support, and tools. Employees are expected to manage a large territory, secure new accounts, maintain existing relationships, attend blood drives, participate in frequent meetings, track extensive activity, log every interaction, and maintain detailed records. At the same time, you’re expected to spend a significant amount of time in the field making visits and recruiting new business. Balancing all of these responsibilities can be very difficult, especially when the technology and resources provided make the job harder than it needs to be.

Another challenge is that many businesses are hesitant to host blood drives because of the amount of work required on their end. This makes acquiring new accounts much more difficult than management often acknowledges. Success frequently requires extensive outreach, follow-up, and persistence, yet employees are still expected to consistently meet aggressive goals regardless of market conditions.

In my experience, there was also a lack of consistency in how policies and expectations were applied. Communication from management was often unclear, and support was not always available when employees were dealing with personal or family situations. Work-life balance can be difficult to maintain, and employees should carefully consider whether the demands of the role align with their personal responsibilities.

The positive aspects of the job are that it teaches organization, time management, relationship building, persistence, and the importance of balancing multiple priorities at once. The mission of helping patients in need of blood products is also meaningful and rewarding.

However, I believe the company would benefit greatly from improved training, better resources, stronger leadership development, more consistent management practices, and a greater focus on supporting employees. With better communication and a more employee-focused culture, this could be a much stronger organization.

For someone who simply needs a paycheck, the job may be worth considering. For those who already have a stable position with reasonable work-life balance and supportive management, I would encourage them to carefully evaluate whether this opportunity is the right fit before making a change.

Working at The Blood Connection was a very disappointing experience. The job itself is super easy, but everything else makes it extremely difficult to actually work here. Management is practically nonexistent and provides no real support or leadership. Instead of helping employees grow, they discourage learning and don’t want anyone to know more than they do. You’re forced to teach yourself how to do almost everything, because if you don’t know something, another employee will make you feel incompetent while offering no real training—just constant subtle remarks and gossip behind your back. There’s no effort to facilitate teamwork or development, leaving the workplace disorganized and discouraging.

The culture is toxic, with most of the staff competing against each other rather than working together. Senior employees, in particular, can make the environment even more difficult, so new hires should be cautious.

On top of that, the benefits are misleading. There are no true sick days—if you get sick, you’re forced to use your PTO or risk termination. Even medical excuses are treated as nothing more than a piece of paper and carry little to no weight with management—and honestly, the list of cons could go on forever.

Overall, The Blood Connection is not a supportive or employee-friendly place to work. If you value leadership, teamwork, and fair treatment, I would strongly recommend looking elsewhere. Please save yourself the stress and go apply to the American Red Cross or CSL Plasma. 

DONT BELIEVE POSITIVE REVIEWS - they are not an accurate depiction of the job. This place is an absolute mess and they do NOT CARE ABOUT YOU OR YOUR FAMILY.  The account manager position, like most positions here, are only good for single people without kids or those with older kids who don't mind not seeing their parents. They do not care about work-life balance. Sure, they tell you they do and they will pretend to make changes, but they take MONTHS to "fix" issues. They prefer to just fire people that complain instead. The position is salary so they can work you as much as they want! Over half of the account managers have less than 6 months history due to high turnover. 

Oh, and those 30 days of PTO they sell you on, have to cover your holidays! You do not get any holiday off without asking for PTO! You are expected to work on Christmas, regardless if everyone literally everywhere else is off work. Sure, that PTO adds up quickly, but good luck using it. Better yet, good luck actually getting to enjoy your PTO when it finally is approved. I've never been able to enjoy my PTO off! I'm always still working! 

This job is hard and exhausting. We're overworked and definitely underpaid. They're constantly adding more and more to our plates because they don't want to refill positions. Bonuses are pathetic and hard to hit. Imagine being expected to work so many extra hours that you're basically making less than minimum wage while you're CEO makes over 360,000! We work outside in ALL conditions, if needed. It doesn't matter how much time you put into the job. If you're not making goal, then you're always the problem. It's always your fault and it's always because you didn't give them enough of your time. Who cares if you did absolutely everything you could to hit goal and worked 60-80 hours that week. Why didn't you work more? Why didn't YOU force people to donate? Don't have enough appointments on a drive happening in two days? Well, it's too bad about your day off. Guess you'll have to cancel the weekend plans you made several weeks ago... Or maybe you should have requested PTO to ensure you actually got your weekend off! But good luck getting that approved. 

The most help you can expect from management is criticism on what you could be doing better. 

First thing is communication, you may have a application on file and will not get a call back unless 4-5 months not more have passed. Finally you have a interview, pay, hours and other details about the job are explained. You accept the job and report to training and everything is completely different feom what was discussed in the interview. Do not expect a organized training center with great customer service and personality. During training new hires leave because of the attitude received by the trainer. Which displayed numerous lack of patience skills and business focused oriented. The upper management receives complaints and do nothing. Other staff complain about their job and pay. 2 out of 5 may be team players. What may be a concern to you is irrelevant to upper management. Do not apply if you cannot work 12-8 then back at work around 6am the next morning. The schedules are as crazy as the high turnover rate. The mission is great but, in order to fix the problem the bad assets to the company need to be removed. Upper coporate management need to get more involved. Never have I work for a company with a great mission but, unfriendly staff and disorganization skills. Full time employess are not guaranteed 40hrs a week. You will range 30-36 hrs a week, work every weekend and insurance is high. The management expects staff to not have a voice because if you voice your concerns their twisted into ways that make you feel uncomfortable. Do not apply until they change. If people knew how the staff were being treated they would take their business to another grateful company. Do not apply here save yourself the disappointment. Good workers with a voice they tend to run off. Corporate staff need to reach out to prior staff and ask the reason for leaving. Im sure their is a chain reaction. Mobile staff department needs to be revised quickly, productive planning and mission focused is essential. They fail to listen to current and or prior staff.

Management tells you what you want to hear, but in my opinion they don’t value employees. When I first started at this company, I was thrilled, but things have been spiraling downhill ever since last year.  They want you try to meet these unreasonable standards and then be fired when you cant. They offer PTO, but deny it. Every chance they get, they show favoritism and give overtime to those they favor. If you call them out on something, they’ll ignore you, stop answering your phone calls, texts, or emails. The scheduling needs serious help. It doesn’t give drivers enough time to arrive on time or staff enough time to get there. But then, randomly change your schedule without any notice. You can have one job in the center and then be pulled to a completely different job. Concerns are met with no real answer . You don’t get lunch breaks; you barely have time to use the restroom. You can’t call out sick; you’ll get a point even if you go to the doctor’s office. The job used to be enjoyable, and many people tolerated the dysfunction because of the pay. But now, the pay is no longer worth it for all the dysfunction and disrespect we endure. Can you try to get answers from higher-ups? . You’ll think HR is supposed to be on your side, but they’re often clueless. They preach about having a work life balance and happiness when working, but no one can be happy when all this is going on at work. 
I never complain, but at some point, the company has to realize they’re losing some of their most valuable employees. I’ve seen so many people come and go in the past months It makes no sense. There’s only a handful of people that have been there longer than two years or two years at that. If you want to be ignored, disrespected work in a hostile dysfunctional environment. This is the job for you, but if not, this isn’t.

Great mission of providing needed blood supply. I totally love the idea of saving lives and helping my local community. If you want to sell something and then have it cancelled, then this is the position for you. If you want to be reprimanded for late blood drives or not having staff to man the blood drive ( because management fires faster than HR can hire), then this is the position for you. If you enjoy micromanaging, then this is the position for you. If you enjoy lack of management understanding of the mission and being publicly humiliated during meetings, then this is the job for you. If you enjoy hearing about phlebotomy technicians unappreciated , over worked and asked to perform driving a Bloodmobile after working 19 hours, then this is the position for you. If unwarranted stress and lack of management for site makes you feel normal , then this is the job for you. If you enjoy being surprised after reviews of you have been favorable and then given a final and third warning, then this may be the position for you. 
I would run as fast as I could from this company where spying, employees are asked to gather false intel to eliminate you. Probably the worst job , I have ever had. Working seven days a week, for 10 to 15 hours  outside in Southern HEAT, not allowed any flex time or PTO and then that investment was never enough. Then when terminated  or given a written warning, the PTO is taken. If you have a life, relationship, marriage or children this is not the position for you. I have been selling for a long time with great success and this position has near impossible sales goals and expectations. Good luck in your search. God bless

They don't care about their employees at all. They blatantly tell you they expect you to drive to work in snow, ice, any dangerous weather or it will be counted against you. They don't care if you are out sick or injured, any absence will be counted against you. I was sometimes scheduled to meet onsite for drives and was unable to clock in/out because the app is not on all of the computers on the buses, so I messaged my manager my hours just like I was instructed to and they counted it against me as events, which add up and result in termination. I was out sick with confirmed covid, which I provided them documentation of and they counted it against me as an event. They pretend to care about donors, but pressure their staff to come to work sick because if you miss due to illness you get events. There is zero work life balance with the job, many weeks you work over 60 hours. They don’t give you your schedule for the following week until 2 days before the new week starts and you are never scheduled to have weekends off. Most weeks I worked 6 days a week. They hire you to be stationed out of a specific brick and mortar location and then expect you to drive much further to other locations many days, which they don’t disclose to you before hiring you. They don’t generally approve PTO requests for any reason at all, so even if you submit time off months in advance you are lucky to get it. Many shifts are 12-14 hours and they expect you to come in early the next day for the following shift with very little sleep. The job is physically and emotionally unhealthy. I have never worked for a company that treats their employees so badly. They are constantly understaffed because of how they treat their people.


What is the best part of working at the company?
The Blood Connection (TBC) is a great place to work that allows you to make a difference in the lives of community members each and everyday. With each success as a team, we influence the decision for individuals to roll up their sleeves and save lives with TBC. The best part of TBC is the sense of purpose and of course PRIDE in our achievements. 

What is the most stressful part about working at the company?
The most stressful part of working here is the same thing that makes us great; adaptability. With our hospital partners and their patients that need us most in mind, we are adaptable to the daily needs and encourage our donors to make a difference. The stress does not come from daily tasks but the importance of success in helping those that need us most. 

What is the work environment and culture like at the company?
The culture emphasizes accuracy, accountability, and independent ownership of work. Team members are trusted to manage their responsibilities and deliver high-quality results with minimal oversight. A great wealth of experience exists amongst team members and collaboration is a pillar of success at TBC. 

What is a typical day like for you at the company?
A typical day is goal oriented! As a team we identify successes and look at scheduling marketing incentives to successful influence blood donation throughout the Southeast. In addition, the typical day includes collaborative meetings, goal setting, and establishing key performance indicators while maintaining and retaining blood donors.

The mission is to save lives. But a week in your mission is goal, goal, goal. It's a 60 hour a week job and you will work every day, and late at night on your computer in bed. If you miss goal at a memorial blood drive for example, you won't be thinking of the person who passed away. It's quite sad. It's a boot camp and I was very good at this job. Goal is extremely difficult here to obtain. I didn't get a bonus either for making goal, and pay is low in my opinion for this role. If you are good at this role you will be working seven days a week, as your bus blood drives will also go out weekends, and you need to manage them. You will also have to recruit at blood drives. That means you will stand by the bus and ask people to donate in rain, sun or snow. I had to recruit 3-4 times a week and mostly at Walmart's by the doors, instead of the 50 blood drives I had to coordinate monthly. There were 19 Account Managers when I was there. I heard there are 5 now at corporate. I was not let go and found another job I can say. I might have stayed as the management was friendly to me, but advancement is non-existent, as the execs love "yes people." The stress level is off the charts. The goals are not obtainable. Your relationship with the mobile (bus) team is strained because most are burnt out from their exhausting schedule (read their dozens of 1 star reviews), and you need to make your goal. So it leads to a clash between you and the mobile team all the time. 

The Blood Connection does great work. You will work with amazing people and get the chance to make connections throughout your community.

Management operates behind closed doors, often in secrecy, usually failing to communicate their decisions in a timely manner (if at all). This applies to scheduling, goal-setting, directives, etc.

Fear is the favorite tool of leadership. If you dare to hold leadership accountable, they will make your life miserable. If they don't fire you outright (which is not uncommon) they will change your work expectations, gossip about you to your peers, and do whatever they can to pressure you out of your position.

Your job description, likely, won't match the job you do. The Account Manager role is described as being hybrid/remote and flexible, allowing you to set your own hours. That's only if you're one of managements favorites or if you're assigned to Team A, giving you the power of scheduling. If you're assigned to Team B or Team C (you'll likely be assigned to both) you're responsible for all on-the-ground work but have no say over scheduling.

You will not be provided with the tools you need to be successful. Equipment is often broken, if present at all. Sometimes, phlebotomists will have to resort to using clear scotch tape on donors in lieu of medical tape.

You will be overworked, especially as a phlebotomist and CDL driver. These folk usually work 8-12 hours with no lunch break.

Be careful joining this organization right now. Until there is significant change and structured protection for employees, it is not worth the risk.

Top Job Titles	Average Salary
Donor center technician 54 salaries reported	$17.39 per hour
Promoter 503 salaries reported	$16.20 per hour
Phlebotomist 22 salaries reported	$18.48 per hour
Hospital service technician 9 salaries reported	$17.29 per hour
Service technician 2 salaries reported	$17.48 per hour

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