concierge

server

bartender

parking attendant

housekeeper

The-Broadmoor-Hotel

At the Broadmoor Hotel, I learned everything I now know about setting the highest standard of customer service. Being Forbes rated, we were taught to be extremely consistent with every guest interaction.The Broadmoor maintains its astounding 5-star, 5-diamond reputation through the discipline of repetition. There is a lot to be said about this company, because although it is a multi billion dollar company there were certain things that were unattended to, the main one was the employee parking lot. The parking lot was a disaster, I ruined a couple of tires just from arriving at work and simply parking. It is extremely uneven and dangerous, at times I referred to it as "the peasant lot" humoring the fact that this place is so reputable and well known throughout the world yet the employees are left to questionable treatment. Certain things were never done, no matter how many people voiced concern or how many people got their cars stuck for two days when it snowed due to how uneven the parking lot was. The faulty communication did not lie within the hundreds of employees who constantly complained about how dangerous it was, but the leaders and management of the hotel. What kept me there were my fellow employees and of course, the pay. The Broadmoor has a great college exchange program throughout the world, so during the summer time (mostly) people from all over the world come to work and learn there. I absolutely loved being around so many diverse cultures and backgrounds, it gives you a taste of what people from certain countries are actually like and some very special bonds and friendships are made through this program.  It also gives people who otherwise wouldn't have had opportunities in their own country to come to ours and experience opportunity in its rawest form. The hardest part of working there was honestly overcoming some of the customer requests. Being a hotel, there was no shortage of partiers and partiers with a lot of money to spend is an entirely new ballgame. Learning how to manage the pressure that the guests put on you to make their stay as perfect as possible is difficult. Discovering how to respond to all guest requests respectfully and professionally is key. Overall, I truly would recommend The Broadmoor as a place of employment. Because of how much personal insight and growth I attained through the two years I worked there, it transformed the way I treat and interact with others. It is a challenging yet rewarding place to work and it is guaranteed to teach anyone how to become a professional in the art of customer service.

Poor place to work. Company advancement is abysmal. You are always underpaid for the work that you do. The average starting wage for someone in my field at that job with no experience in the state of Colorado was $15.25 per hour, that was before the minimum wage increase on 01 January 2018 from $9.30 to $10.20 per hour. I was still getting paid $13.50 even after the minimum wage increase. My wages were not keeping up with inflation. I had discussed this with my boss's boss and he told me that $15.25 was for those with experience. He was wrong. I talked with one of my fellow co-workers who had been working that job for over 3 years and I found out that he'd only recently been making $15.00 per hour.

If you are a guest staying at the Broadmoor Hotel, I would not recommend eating at any of it's restaurants. At one of the restaurants "La Tavern" that I was assisting with the demolition and remodel, it had cockroaches crawling out from behind the walls, stainless steel back splashes, kitchen sink, dishwasher, ovens, and stoves. The Broadmoor also has a nasty habit of knowingly renting out rooms with problems such as broken gas fire places and leaking plumbing to guests. I got called in more than a few times for the same room with a broken fire place. The managers at the Broadmoor knew that this fire place was broken and had been broken for months, long since I had started working there. There were key parts for this gas fire place that were on back order such as a gas control valve, fire place damper, and a new fire place purge control safety module and yet they'd still rent this same room out to hotel guests. Guests would book this room and not even know that the fire place didn't work until they got to this room. This alone should speak volumes about their ethics.

The Broadmoor also knowingly contracted out third-party companies to do the jobs of the room service, house maids, custodians, dish washers, and landscaping and these same companies are known to employ illegal immigrants. Someone should call ICE on them. I promise you that those people aren't even making state-minimum wage.

Lastly I also want to bring up that some of the water pipes in that hotel contain lead especially considering that the main hotel building and the power plant are over 100 years old. The insulation on some of the steam pipes also have asbestos on them. Not good for employee safety.

A lot of experience can be gained working here due to the Forbes standard training if you take it seriously. During/after covid the quality of workers decrease dramatically throughout every Department at the hotel.

It's definitely a cult environment a lot of backstabbing. upper management middle management having relations with a lot of employees internal department and external Department within the hotel. This creates a lot of friction between supervisors and workers and it creates a lot of tension once the rumor start to spread between the employees. 

Policy and procedures are barely followed especially about the smoking and vaping on property. The upper management covers it up while the middle management tries to mitigate it and then it spreads rapidly throughout the entire Hotel in every Department and then it becomes a vicious cycle where the security department has to find out what's going on.

Half of the workforce is from overseas this is due to the bare minimum of pay that they pay you, you can make the same amount working in fast food or restaurants Industries. However, the tips are amazing until they're not amazing.

The good news is you get a lot of vacation time and PTO time, but be forewarned they do not pay out PTO time *when you quit) PTO time is 36 hours after your first year with the organization. Vacation time you get 40 hours at the 90 day Mark and then it starts to accumulate every month based on how long you been with the hotel they do pay out vacation time only.



I worked at this beautiful hotel for 7 years.  This was a great place to begin a career in hospitality but there is very little room for growth while the pay and is less than comparable to other hotels most of which  charge less, are lower rated, and less demanding of employees.  The Broadmoor will perfect your customer service skills.  However, the hotel offers very poor compensation to lower level employees and you will also find that management is unyielding when it comes pay increases.  I noticed some very unethical procedures regarding pay of guest service employees.  Businesses groups guest would pay for a "blanket charge" to cover all gratuities for valet, bellman, housekeeping, etc and little to no money is recieved by these employees.  The "blanket" will go to increase supervisors salaries as they also are being paid less then industry standard.  It is a prestigous place to work but management cares little about bottom line employees and treats them as they are expendable.  Employee retention is low resulting in to much training cost and lost of customer service.  The Broadmoor must begin to value their employees more or they are due for a major loss in service.

The grounds management treat you like garbage and are very unfriendly.  I quit due to bad work conditions and unfair treatment. Do not work at this place unless you want to treated like an animal. The cafeteria is all food that is isn't up to the STANDARDS for the guests, fit for stray animals. They also bring in a bunch of so called INTERNATIONAL STUDENTS that they pay minimum wage, and they get treated so much better than the american employees. This is just a ploy to be able to get high end workers at the bare minimum cost only for the hotels benefit. This place is a joke, its insane to me that they call it a 5 star hotel. During the job orientation they make it sound like its this world renowned hotel but when I searched for The Broadmoor the first thing that showed up was The Broadmoor mental Hospital located in England (you'll feel like your in a mental hospital once you start working at this hotel btw). If the guests saw the employee cafeteria, locker rooms, restrooms, and saw how management treats their employees, I guarantee they wouldn't come back. 

Working at the Broadmoor there is a feeling that you are part of the experience of the hotel that everyone is coming together to make the gests stay not only the best but one that will last them a life time. I had a wonderful experience working at the pool for the first year were everyone was happy and they new what needed t be done, because it was stated clearly by the management every morning during the pre shift. Which guests were VIP, if they were returning guests, if it was going to be busy then they made sure we had extra pool chairs and towels from laundry. If there was a guest that was having problems the supervisors or even the manager was there to help. If wanted to work hard and you wanted more responsibilities they would do their best to see you excel. and all through the resort there was the feeling of that it was to make the Resort the best and to maintain the sense of excellence. The following year the management changed and the feeling changed quite a bit and it didn't feel the same and the managers were more concerned with themselves than the guests or the staff.

It’s crazy here, and how they have to recruit STUDENTS from a bunch of countries (foreign students who needs to complete a internship and help families so they need to stay no matter what) because they have NO locals left who are wiling to work in this **** of a place for longer than 3 months. Management goes from someone who’s been there 15 years and wants to do nothing, to someone who just became a manager, but was calling you names the past week because it was just your coworker, making you realize how fake they’re when recruiting. They base everything on favoritisms, even when they’re wrong or won’t make sense. Housekeeping department is basically Jamaican women who comes for 6 months every single year and gets treated so badly but they won’t even notice because it’s usa dollars. It’s been going on for years. Before the pandemic they made everyone quit basically signing an exit paper and then didn’t called half of them to come back. making others work 14 hours + with only one day off a week. I just don’t have anything good to say about this place but the view you get to see while at work and the awesome people you meet. Just don’t 

Of all the jobs I've worked, I've never been treated so poorly in my life. I extremely value being on time and doing the best work you can possibly do. I've worked there as a temp staff in housekeeping and enjoined my small interactions with staff and management. But after getting employed, I had enough of it. The management had such little time to plan things out that they actively changed employee parking to different areas to let Hotel Guest park closer. The main issue is if the day they decided to change it and you where off that day, you would not know about it until day the lots changed. I had an extremely stressful time trying to get to work on time and was told multiple times by security that I couldn't park in any of the parking locations and ended of driving 30 minutes around not knowing what to do. Then once I explained myself to my managers they still treated as a bad planning on their part but I still got a final warning for the issue.

Working with the Housekeeping department was mostly a positive experience, but my motto is "Your job is what you make it despite what goes on". The guests were most of the time friendly and enjoyed the service we provided for them. Most days the room were fairly clean and some tips were included. I loved my manager who hired me and she really cared for her employees that worked under her and she did her best to teach us what we needed to learn as to do our job efficiently. The people you worked with definitely worked as a team and we helped one another out as much as we could when we got finished with our rooms. I wold have to say that the hardest part about the job is knowing how to ignore negativity and that meaning with supervisors or guests. The most enjoyable part about the job would definitely have to be the guests: a lot of them are very friendly and love to talk. Some of them don't look at you as just someone who is a 'maid', but a regular person like them and they appreciated you service to them!

Typical day includes very simple things. I would come in, prep for dinner and proceed with dinner service. Along with all the cleaning and organizing days are pretty busy and I learned to organize myself accordingly. Management is difficult to talk about as I was only an intern but everything I could think of was always taken care of efficiently. The people were nice up to a point. They knew I wasn't going to be there long and that I was the intern and I was never really fully integrated with my coworkers. 
The hardest part was the lack of leadership I experienced. I was an intern and given very little instruction and when put in a position where I would not succeed I received little to no help. The best part was, honestly, the physical outside environment. I would walk around property to go to another kitchen and experience amazing weather and guests were friendly.

Top Job Titles	Average Salary
Concierge 3 salaries reported	$17.00 per hour
Server 3 salaries reported	$31,667 per year
Bartender 4 salaries reported	$48,000 per year
Parking attendant 2 salaries reported	$18.25 per hour
Housekeeper 2 salaries reported	$15.01 per hour

Working at The Broadmoor Hotel: Company Overview and Reviews

The Broadmoor Hotel

The Broadmoor Hotel Ratings

Popular jobs at The Broadmoor Hotel

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected