it technician

it analyst

The-Computer-Guyz

This is not your typical help desk job, it's a one-person do it-all type of role. The lack of communication and poor management means you often have to count on your peers to get some answers. Get your experience and move on, there’s no room for growth here. 

The company lacks of work culture and functional structure. The level of micromanagement is unbelievable, to the point of using a timeclock app to track down your every move. 5 paid holidays and no sick days, PTO is accrued every 15 days, same as your paycheck. That’s right, every 15 DAYS, and god forbid it falls on a weekend, now you must wait an additional two business days before it gets deposited. The pay is minimal, comparable to a minimum wage job, with no overtime compensation for those that are salaried. Raise are non-existent, and you’re expected to work more for the same pay. Some employees are on-call nights and weekends with no pay, and management expects you to drop what you’re doing and call the customer right back. The high turnover reflects the failure to retain employees in this company. Don't waste your time.


The pay and benefits are not commensurate
with the amount of responsibility and the amount of micromanagement you have to endure. Raises and growth opportunities are few and far between, if there is any at all. There is no retirement plan whatsoever and their health insurance is very expensive, with the cheapest plan being $164 a paycheck.

Only 5 PTO days and 6 holidays for the entire year with no sick days. You may get to work from home if you work at a site that is closed for a holiday TCG doesn’t observe.

In order to get paid, you have to submit a journal showing what tickets you worked on and how long it took you. There’s also a time clock app that tracks you wherever you go. I sometimes traveled for my job and saw on the map a bunch of blue dots from my office to where I went. They would also call anyone asking where they were if they weren’t logged into their system to take
calls by 8:30, though they stopped doing that.

The job is very laid back. You just have to make sure you take care of the tickets in the Help Desk and you can then do with your time what you like. I've taken the time to study up for the A+ certification and some programming.

The typical day starts with verifying that the various systems are working. After that login to the Help Desk. Tickets need to be updated every 4 hours. And that encompasses the general day. You work on the various tickets helping the users.

Management is a bit inconsistent. Sometimes very helpful and informative; other times distant and private.

You have the opportunity to learn more about servers and computers. It takes asking and persisting a bit but you can get very helpful technical information and learn new concepts.

Most of the days are spent working on Help Desk tickets for the various organizations. You try to help remotely as much as you can and sometimes visit the sites. When the tickets were low it was a great moment to take up studying for something else (certifications) or relaxing. Management didn't mind as long as the job is done.

There is no career advancement here. You will not receive compensation for your fuel or travel while using your personal vehicle for work. You will travel hundreds of miles weekly with no allowance for wear and tear on your vehicle. You will be given a high degree of responsibility and accountability with little pay. There are no benefits and no opportunity for growth.

This job is for those that don’t mind the phone ringing every 20 seconds and not being able to travel to site to help assist the users. Having spent a year here, I never once made enough PTO for more than a day or two off, and yet was worked like I didn’t need those days off.

The pay isn't that great and management isn't really organized.  The day to day task shift without you getting prior notice. The benefits aren't that great for instance you accumulate 1 hour per 40 hours of vacation. It's definitely a revolving door there as I was there for four months and have seen 3 guys quit.

The Computer Guyz is a great introduction for new Helpdesk support technicians to get their first "hands-on" experience in the role of being a desktop support technician.

Top Job Titles	Average Salary
It technician 1 salary reported	$22.50 per hour
It analyst 1 salary reported	$27.50 per hour

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