physical therapist

physical therapist assistant

physical therapy aide

patient care coordinator

medical receptionist

Therapy Partners Group

The typical day here can be okay depending the location you work, and the ONLY thing that makes it fun to go to work is the people you work with. The training here is so bad, and thats for both positions I worked with this company. I was set up for failure. My first two weeks here were horrible. You are just thrown out there, with NO support at all. I believe I succeed because of my willingness to learn and educate myself. The managers/supervisors know less than the people they manage, and that explains the no support. I have never worked at a place where management was so sneaky, unsupportive and lazy. For example, one of the Managers will literally tell you to make a call on everything you come to her about , she will sit and screenshot all your errors and send them to you all day via email.  She loves delegating the work and will not do anything to assist her team, but loves taking the credit.  This is why there is a high turnover rate… There is hardly any room for advancement. They also will lay people off and replace the jobs with an offshore team. The hardest part of the job is grasping the workflow. Its a literal mess with constant changes because management has no clue what they are doing. Changes that are implemented without looking how it will affect all depts. They also love to pick and choose who works from home. I worked here for a few years and asked to work from home and was given every excuse in the book why I couldn't. However, they hire a BRAND NEW employee to cover my position as I moved and her first day she gets a company card, laptop and get to work from home.  Favoritism is a big thing here, folks. 

This is a great clinic with a very passionate team that truly cares about helping people get better. It is a popular clinic because of the quality of care, meaning it can be fast-paced and stressful at times, but it is very rewarding and feels good at the end of the day. There is a lot to learn about insurance, coordinating schedules, protocols, etc., but management is very patient and helpful; if a mistake is made, the focus is learning from it and moving on, there is no finger-pointing whatsoever and you truly feel like your management and your team has your back and we're all in it together. Management really cares about employees thriving and staying long-term and growing with the company in ways that the employee is personally interested in. The culture is overall very positive and collaborative and focused on the patient care and patient experience, and we are involved in many things around the local community that knows us very well. On top of medical benefits, PTO, and 401k, there are also gift cards given monthly for hitting goals (often $100), company outings at least once a quarter, snacks/candy and coffee always available, and catered lunch at staff meetings. With a culture like this and quality, transparent, level-headed management, any task is so much more enjoyable and it's hard to think of any reason to leave. And frequent praise and gratitude from patients definitely helps too!

I started at OPTM right out of PT school in 2011.  I was given mentorship out of the gate and was eased into a full schedule over a few weeks.  In 2013, I was encouraged and sponsored by the company to complete a year long fellowship with the Gray Institute.  Since then I have been able to take many courses in different treatment styles;  treatment innovation is encouraged by the company. 

I started as a Clinical Instructor in 2015 and have had the opportunity to have a student each year since that time.  In 2017 I was looking for an opportunity to advance in the company and was promoted to a position with more roles and responsibilities.

I feel the company is interested in helping me to achieve my personal and professional goals.  I believe that the organization as a whole cares deeply about the patients that come in the door and have a "patient first" attitude.

OPTM Saratoga features a wide variety of physical therapy skills and styles and is a great place to learn and expand for the open minded clinician.  Hard work is noticed and rewarded.  

The hardest part of being a Physical Therapist at OPTM Saratoga is working with patients with very high expectations.  This is partly because patients seek out OPTM Saratoga because of the company's reputation for helping patients that have not been successful elsewhere.  Fortunately, there are procedures in place to help manage patient expectations and there is opportunity to develop skills and constantly get better as a clinician.

I only lasted two days before I realized there was no way I would be successful at the company. My role as a patient care coordinator seemed great on the outside and in the job description/interview. For example they have good benefits, great schedule, and it had decent pay. I quickly realized that was not worth it for all the cons that came with the role. There is little to no organization within therapy partners group. From the hiring process to my first days, it was thing after thing. I honestly couldn’t believe some of the things that had fallen through the cracks. For example, I did not even know the time I needed to arrive on my first day and I had to call to get that information (even when I called they weren’t able to tell me because the manager was out) I had repeatedly asked for help and asked questions through email/call and got no response. I really tried to make it work, but the communication between TPG, the clinic I worked at, and then to me was very poor. I also had my training completely virtual and I would have had no one to help me in person which is setting you up for failure in my opinion. It seems like they really talk themselves up about how much their company “cares” but they don’t live up to that. I think it could be a good place to work if they fixed many things, but for now I would absolutely not recommend!

I completed a 3 month clinical internship at OPTM earlier this year, and had an incredible experience. The mentorship I received exceeded all my expectations of what a clinical could be. Not only did I have individualized mentorship from my clinical instructor who constantly challenged my clinical thinking skills and posed questions for me to reflect on my own decisions in the clinic, but the rest of the staff went out of their way to give me a positive learning experience as well. The clinic owner took hours out of his day to educate me, not only on physical therapy knowledge, but also went the extra mile to schedule a meeting with me to give me advice as a new graduate at the end of my clinical. Other staff therapists invited me to observe their sessions when I had gaps in my own schedule. Whether you’re a PT aide, student, or new grad, there are a multitude of opportunities to learn at OPTM. All the therapists have their own styles of treating and are excited to teach young therapists and students. I felt incredibly supported during my time at OPTM, and the clinical education program here is unmatched.

I started out as a Front Office Administrator and was given the opportunity to advance and take on more responsibilities. I have learned many different areas of the business from billing, insurance, marketing...the list goes on and on. 

I feel the organization truly values and cares for me by creating a work environment that is fun, collaborative, and supportive while helping me to achieve both my personal and professional goals. Structured meeting times and individual development help with this.

OPTM Saratoga has a genuine interest in helping people by providing a great patient experience not just at the clinic but also by participating in many community events such as health fairs, physicals at local colleges, West Valley Striders, and workshops. The staff who work here really care about the people they help. You can see it anytime someone walks through the door or calls in.

Even though it is a fast paced environment, you never feel alone due to a team oriented approach. And even though at times it can be stressful, hard work doesn't go unnoticed and is rewarded.

I completed a 16 week clinical at OPTM Saratoga while in PT school. I would not be the Physical Therapist I am today if not for this clinical. OPTM creates an environment where it's safe to practice how you want to while still working as a cohesive team. The clinicians are all knowledgeable and have innovative ideas towards treatment so it's a great place to foster learning. 

I discovered how to thrive in a fast paced clinic as my Clinical Instructor taught me valuable tips on providing quality care despite a limited quantity in minutes for a treatment session. You get a great mix of diagnoses from post-op to athlete to fall risks and even a few neuro diagnoses sprinkled in the mix. The owner of the clinic is very much for his employees and takes active roles in getting feedback from his staff as to how the clinic can be better.

Patient first rings true in this clinic and this group is truly a special group of people in the PT world!

I wouldn't recommend this place to anyone unless you like to feel uncomfortable or less than your co-workers. I asked for help one day and was told you better figure it out. The owners are nice enough but unprofessional. If they are getting ready to terminate someone, everyone in the office knows before the employee being fired. I seen that happen 4 times in 4 1/2 mo. They dont tell anyone why they are being fired they tell them 'Things just aren't working out '.The women that work in the office use very foul language and they don't care if the lobby is full of patients. Current employees are very unwelcoming. What I didn't like about working here was most of the physical therapist treat you like your beneath them because you don't make as much money or your only an office girl. But if us office girls weren't scheduling their appointments they wouldn't be making money.

Very fun place to work at and the people your work with are fun as well. The people you get to meet on daily basis are amazing. Being a part of a place that helps people get better has you going home feeling amazing knowing that you played a part of their recovery. The only thing I can say is that front office and aides are underpaid for the stuff that they are assigned to do. Very high expectations from management, but no help or enough resources. They expect us to hurry up and do everything 100% right with no errors with little staff and not enough time in the day to complete ALL tasks expected. You go home everyday feeling mentally drained. When they aren't complete we get in trouble and talked down on. They like to do old school stuff plus using new technology to make SURE we got everything correct when it was just a waste of time for errors to happen in such a busy place.  We got no breaks. Just lunches. Other than that, great way to earn experience in an office setting.

Working in a fast-paced environment isn't so bad, you get used to the patient load (12-16 patients). However, the only way to succeed in this company is if your superiors like you personally. It's a very cliquey environment, that can often be toxic and full of extracurricular drama. If the staff doesn't like you, they will do whatever they can to get you out of the company permanently. They tend to only look at one perspective of things, and have a very narrow minded approach to things. Extremely unorganized in terms of structure, and it seems that it trickles down from the management to the patient care staff. In a profession where it should be a team-like environment, working together, the staff is only out for their own benefit. In terms of professional growth, there's not much opportunity, and the mentorship is of very low quality.

Top Job Titles	Average Salary
Physical therapist 820 salaries reported	$96,941 per year
Physical therapist assistant 345 salaries reported	$34.44 per hour
Physical therapy aide 155 salaries reported	$15.98 per hour
Patient care coordinator 20 salaries reported	$18.29 per hour
Medical receptionist 97 salaries reported	$20.17 per hour

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