banker

teller

customer service representative

financial advisor

business banker

Think Bank

I was very excited to start a career with Think Bank. Even left a job that I was more than happy at to pursue Think for the “amazing culture” I heard about and for an increase in pay. All I have are regrets now. They have pointless meetings all the time, there is no mutual respect from management to anyone lower on the totem pole and the micro managing is insane. No positive feedback, just how you can improve. The work/life balance is a joke. I would request time 2 month in advance and would be declined. The company does not care about you as an individual, nor do they see you as an individual. If you are doing a great job, but you make a mistake to their high standards, they job threat you.

I was “coached” as I missed one meeting due to everyone leaving and trying to catch up on customers inquiries AND for not replying to emails. They were reading over all of my customer interactions and telling me how I could do better. Mind you, I assisted the customer promptly and politely and answered their questions, however I didn’t sell. This was terms for corrective action based on the one case they read, not the countless other loans or insurance I brought up to others.

This would be a great place to work for someone who is perfect and very submissive. Does not matter if you are a hard worker here, you need to sell your soul in order to get anywhere.

Many of the executives have spent their whole professional careers at the bank. This lack of outside experience has tinged the culture with an insider/outsider mentality and this factors heavily when weighing the validity of opinions in meetings. Insiders know the bank and are treated favorably. Outsiders need to adapt to the culture and internalize it before they can be seen as having valid opinions. 

Avoid working for the VP of financial planning. The department suffers from a fear of speaking up. The bully pulpit is the primary means of motivation within that department. 

There is an overall sense of smugness within the organization that stems from being affiliated with IBM. The bank is a medium sized fish that thinks it is a large fish in the small pond of Rochester, MN.

If I had filled this review out 6 months ago I would have a very different answer. I was very disgruntled, but that has changed. Some locations and managers are great, some are terrible. There seems to be very few that are average. At times it can be kind of cliquey, but usually, most of the co-workers are nice and friendly. Management at least listens to your concerns, even if they are not able to change anything. Most customers are also easy to get along with, and management speaks to escalated customers promptly. There is a lot to remember, which is probably the hardest thing. Training takes a long time. The most enjoyable part is probably the company get together's and meetings, but they happen rarely. Day-to-day the customers are a pretty nice benefit, too.

A typical day at work for me would involve taking support calls for the majority of the morning, then spending the afternoon working the more difficult tickets that had come in or assisting with project work or things like machine builds.

The variety in activity day to day was what I enjoyed about the job, the fact that I did not always know exactly what to expect when I got there in the morning.  

I was able to work both in a team and on my own at different times, and also was a key component in planning and deploying several projects.

I came from another local bank in town and I can tell you this job is AMAZING. My previous bank can’t even come close to the way Think treats, trains, and pays their employees. Every day I feel like I’m changing someone’s life and it’s so nice to have the tools and training to be able to do so! I love this job and I highly recommend it! 

I enjoy working at Think because the people. I’ve been able to learn a lot in a short period of time and feel very supported in my role. I have wonderful teammates who always go above and beyond as well as a great manager who supports and trusts my judgment. I am happy to be working at Think and highly recommend to others. 

I never once woke up and dreaded going to work. They give you the tools to learn your position well as well as advance into other positions. They are not pushing to customers or cut throat at all. The culture of the company is responsible for it's growth, not hard core sales.

Overall, a great bank to work. However management - when I worked there was very one sided. Managers would only listen to other managers and not ask enough questions to the team members in the branch.

Think Bank has an amazing work culture. Management does their best to invest their time and energy into developing their employees into more capable team players.

Tellers, CSRs, Bankers are great!  I can’t say enough about the experience over the phone and in the branches and that is a testament to then”little people” in the organization that do the day to day work for Think, really amazing work by them!

Top Job Titles	Average Salary
Banker 13 salaries reported	$26.37 per hour
Teller 21 salaries reported	$23.89 per hour
Customer service representative 4 salaries reported	$26.24 per hour
Financial advisor 4 salaries reported	$126,125 per year
Business banker 4 salaries reported	$38.09 per hour

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