field service technician

general mechanic

power-generation equipment repairer

service technician

truck driver

Thompson Machinery - Caterpillar

its really hard and dirty work and they dont pay out raises until months after you get them with no back pay – if you ever get them at all. 10+ hour hot days, little to no appreciation from management, and average pay. Management will call you all day long to have you run around all over the place and do parts of their job for them and only come out to the shop when something needs to be done fast, otherwise you can find them all sitting in the AC up front. The atmosphere here is very toxic. Everyone is very negative and complain all the time. You can feel the divide between the people who work up front and the people who work in the back. Sales people will show up at 10am and give you a list of things to do then go off to lunch with a customer then leave at 2 while you do all the hard work to make them look good. This company has a decent benefit package and thats it. They offer 401k match and the insurance is expensive. They have profit sharing but they wont pay out if you quit unless you’ve worked there for 7+ years. 


A typical day at Thompson Machinery involved receiving, stocking, pulling, and organizing parts while supporting technicians and helping keep warehouse operations running efficiently. I learned a great deal about Caterpillar parts, inventory management, warehouse operations, and working under pressure. The most enjoyable part of the job was the knowledge I gained, the friendships I built, and helping coworkers solve problems.

The hardest part of the job was inconsistent management, limited opportunities for advancement, and unequal support. Communication and leadership varied depending on the supervisor, and I often felt that hard work and dedication were not consistently recognized. The workplace culture could be challenging at times, but I am grateful for the experience because it helped me grow professionally and personally. I left for a position that offered greater responsibility, better pay, and more opportunities for career growth.

What is the best part of working at the company?
Good equipment and communication 

What is the most stressful part about working at the company?
The traffic in Memphis , most of the driver in the metro speed late at night .  

What is the work environment and culture like at the company?
The work culture is ok but could me better , some of the employees talk behind each others backs 

What is a typical day like for you at the company?
Easy in and out , we'll drive a loaded truck down to Memphis and bring a loaded truck back to Jackson Tennessee easy peasy

If you’re not a part of the good ol boys, you don’t stand a chance there. And you can forget asking for assistance on anything, no cares to lend a hand. The field techs will huddle up and do absolutely nothing. The shop techs will huddle with the field tech guys and no one says a word. Meanwhile your assigned to a task that requires an extra set of hands.. Good luck with that. The shop mentor is a joke. Overall the time off is not a problem, they give what you request.

Worst company ever. Tell a lot of lies bad management. Dont care about employees. Treat people different based off. Well you know. If u a good tech u just get used and made a bunch of promises while makimg them thousands. Pay avg. With little to no raises. If u leave they try to make things hard for you. I was even told i owe dem money for dentist payment.thats was only one example 

Loved this company and I enjoyed the people that I was able to work with. I learned very much in the short amount of time that I was able to work at Thompson Machinery. 

Working here helped me to learn where my shortcomings were as a filed technician and opened the doors for me to move into a wind energy technician.

The most enjoyable part of the job is a sense of accomplishment. I love the people I work with everyday and enjoy working with them. I learned about the agriculture side of business with the Lexion combine and the Agco tractors. How to order parts, file claims, and how to look up parts and to get the correct part for the customer. 

Even though I have only been at the organization a short time I feel like family. While there is never going to be a "perfect" employer Thompson is very close. The company is growing so it is a great time to be involved. Salaries appear to be on par with other employers, and bonuses and other incentives are provided based on meeting company goals. 

Thompson Machinery is a good place to work at me able to grow. Everyone there was nice and friendly. They had days where they fed the workers. Just a positive place and environment to work at. Everyone greeted you with smiles and good vibes. I would suggest anyone to work there because it’s a good company.

Great place to work with a good culture. Thompson Machinery has been around for a long time and will continue to be around. Management is solid, but still has an old school way of doing business, which works to their advantage sometimes.

Top Job Titles	Average Salary
Field service technician 5 salaries reported	$31.20 per hour
General mechanic 5 salaries reported	$29.70 per hour
Power-generation equipment repairer 1 salary reported	$36.00 per hour
Service technician 4 salaries reported	$24.25 per hour
Truck driver 3 salaries reported	$24.17 per hour

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