local driver

service technician

delivery driver

operations manager

certified trainer

ThompsonGas

Process bulk deliveries, process service work invoices, answer phone calls, help walk in customers.  Typically, you are there alone, so it becomes difficult to be on the phones all the time when you have a walk-in customer.  You may be asked to keep track of foot traffic to justify your phone status if you are in "walk in" for extended periods of time.  During contract season (early fall) it's almost impossible to be on the phones at all when you are there alone and needing to do your regular bulk delivery and service work billing.  Not to mention all the contracts that come in that need to be entered. There will be days when you can't get anything done but answer the phone and help the walk-in customers and it is very rare to be allowed to work any overtime to get it all done, which can lead to being feeling overwhelmed. Also, with the number of customers you deal with it may become difficult to finish one account task before the phone rings or someone walks in, and you are starting another.  These tasks build up and it can be difficult to complete what you've started on many accounts.  Phone calls are recorded, and sometimes it can help to go back and listen to them to finish up on the accounts that need to be finished.  Management will also listen to those calls as well from time to time.  So, for me the hardest part of the job was the constant inability to finish a task prior to having to start another task.  They also changed procedures a lot, which makes it hard to keep things straight, like who to call in the case of a gas leak, and sometimes those contacts are very difficult to get in touch with.  I'll end on the best part of working there and that was the people.  I enjoyed working with the local management team, they were very helpful, and they want open communication (but sometimes they are very hard to reach to communicate anything with).  The other CSRs were great too.  Someone is always there to help you if you have a question.  The customers are also great, they are generally very friendly as well.

If you like thrive on office gossip and love to listen in on private and delicate situations with employees and management - this is the place.  You can hear every word muttered behind executive doors.  Sometimes you wonder if the load yelling and reprimanding is so loud that it is purposeful from the guy in charge.  The door and walls are so thin you cannot hear yourself think.  Or better yet, if you enjoy hearing every noise coming from any bathroom - yes, every noise.  The environment in the Riverside office has a lot to be desired.  Better yet, so does the management as they turn a blind eye when you voice any concerns.The training is little to none and if you do something incorrectly - no correction needed, they will just write you up, then fire you.  During Covid-19, Management enclosed themselves at home after one of the drivers came down with a fever.  Immediate lockdown of the drivers truck.  Management failed to mention this incident to the office personnel and backpedaled when I called them out on it.  They then proceeded to mandate employee staff to the office as essential workers as they worked from home -Was told, If you did not feel safe regarding the exposure from the driver - you could take your vacation and PTO time.  The job itself, not extremely difficult but, that is if you can hear your customer over the loud obnoxious coworker next to you. Oh, and I was told they are really strict about confidential information - but the funny thing is management has left confidential business P & L information, salary information and department data spreadsheets on the printer for all to review.  I was kind enough to not review this info and place it quickly into the shredder.  My coworker on the other hand would have reviewed, kept and shared with others, I am certain of this.   However, this was one reason of many, I was released from my position for writing a confidential number on a private notepad. Live and learn.  When it doesn't feel right, it's not.  

Run from this place. Run.

What is the best part of working at the company?
Thompson Gas takes care of its employees, providing decent pay and benefits plus continues to improve in other areas. The management team over the years since I’ve worked there has been a pleasure to work with and also continues to improve.

What is the most stressful part about working at the company?
Just the busy winter months and of course the after hours call outs when your On Call.

What is the work environment and culture like at the company?
I personally get along with my great  co workers in the office and out in the trucks. 
The managers are very approachable with any issues that arise.
Everyone seems to pull their weight after getting trained up. 
The Management Team is good at coaching us, if we get off track or need brought up to speed on something.

What is a typical day like for you at the company?
Get my keys, go inspect my work vehicle, skim over my route for the day on the tablet. Set out to complete my deliveries for the day returning at the end of it to reload put my paperwork in the office and prepare for tomorrow.

The most stressful job I’ve ever had. Management does not help you as much as they say they will when you’re in training. One person will tell you one thing and then you get in trouble for it. I’ve had supervisors tell me to do one thing then I did it and got in trouble. There is no communication. No one listens. They treat you like family at first then you become just a number to them. The customers are stressful. They are always mad when they come in. This company screws them over. They literally will put you in the worst spot and when the customer ask to talk to a supervisor they tell you tell the customer they will call them back in 24-48 business hours which makes the customer even more mad. Then you get in trouble for telling the supervisor that. They expect you to just handle it but never want to help if you can’t. This job has put so much stress on me and it’s not worth it. They have some crazy customers too. But they screw them over in so many ways. If you’re not good with stress or get overwhelmed easily I wouldn’t work here.

There was never a standard day. Service schedules were planned, but very inefficiently. Inside/outside sales never consulted with technicians about capabilities, only sold jobs and left techs to clean up the mess. Management-autocratic style- was deeply rooted in “good ol’ boy” styles and promotions rarely came from merit. Opinions were met with skepticism and when they were considered or implemented, credit went to management instead of the employees who contributed. There was no work/life balance to speak of. It was not possible to complete a days work without researching the following days after work. Overall, I can’t recommend employment here unless you enjoy extreme micromanagement and are willing to spend 14-16 hours daily trying to manage your workload. Don’t expect management to have your back.  

Local office with a ton of walk in's but management (from a far since no management is local) wants things run like a call center & expects so many in bound calls answered, out bound calls made & team meetings. Micromanaging but never seems to be available when you actual need help. You're also responsible for service paperwork for a service manager who doesn't do his job & blames everyone else (MAKE SURE TO COVER YOURSELF & SAVE ALL CORRESPONDENCES, MESSAGES, & TAKE NOTES ABOUT PHONE CONVERSATIONS). If you like stressful, fast passed, no appreciation, micromanaging (including bathroom breaks), angry customers, & low pay with not great benefits, then this job is for you.

This is not a place for someone who is ethical and has morals. This is not a place for someone who is a leader and not a follower. That is just the environment and mentality, as for the work, they will pile it on you without any regard to your actual position(assign tasks that are not yours to complete), because their favorites can't handle the workload and they know the ones who can/will or nor do they care how much you work. They will demean you for having any medical, physical and/or mental disabilities. If you have any self respect, you will bypass this company. The culture here is join the bro club and follow their ways/ or you are an outcast and treated as such.

-Most days are exceedingly stressful due to poor scheduling. 
-Very high expectations for workloads, but severely understaffed and no consideration for the lack of trained employees. 
-Complete and total lack of transparency, even when the situation involves you directly. 
-Severe micromanagement at the senior management level that has a negative effect on the local management’s ability to manage the area properly. 
-Lack of understanding at the senior management level of the “boots on the ground” operations that causes stress, disappointment from customers, and excessive overtime-wasted time on a daily basis. 
-Senior management’s unwillingness to assist on large projects that they arrange and expect to be completed with unrealistic timelines. 

What is the best part of working at the company?
Not to much good to say about the company. Upper management get angry when you ask safety questions or refuse to do something unsafe. They do not train new employees other than having you do computer work as train. No on the job training. When I started was told I would be trained on the job befor being let go on my own. Had one week of train that involved nothing but picking up tanks no actually service training. But will schedule for jobs that you are not trained on an say just figure it out.

What is the most stressful part about working at the company?
No training and help from management.a

What is the work environment and culture like at the company?
Company will not fill vacancies loves to work on a skeleton crew. But gets angry when you can't get everything done in one day.

What is a typical day like for you at the company?
Stressful not clue how to manage a company.

Winter = Busy! Summer = Slow but still things to do. Daily tasks are delivery routes, leak calls/fixes, safety inspections, clean/light pilots, etc.

1. Nobody looking over your shoulder everyday. Get in your truck & go deliver. Tablets in all trucks with daily tasks. 
2. Great benefits(paid vacations/holidays/sick/personal days)
401k, dental,vision,health,life insurance 
3. Great family environment 
4. Growth & promotion potential 

You will have some bad days, but who doesn't, those days don't come close to how many good & Great days you will experience.  Management is very open door, as in, you can approach about anything at anytime heard.

On-call (rotating) is always a complaint but it is occasional,  you can have a 4 month gap or you could have a 2 call out a week, never know. Over-time on call outs. 


Top Job Titles	Average Salary
Local driver 67 salaries reported	$25.92 per hour
Service technician 125 salaries reported	$27.03 per hour
Delivery driver 137 salaries reported	$26.66 per hour
Operations manager 20 salaries reported	$75,950 per year
Certified trainer 39 salaries reported	$70,385 per year

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