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Thorne Research

I worked as the System Administrator for about two years in the Summerville office.  I was given a raise and told that things were great and there were no issues with me.  Four months later, I was fired for "performance" issues.  I did not have a single verbal or written warning, nor was I given any negative feedback or pushback during that time.  I was never told that my priorities were wrong, or given warnings or ultimatums of any kind whatsoever.  I was working, and as far as I knew, I was doing a good job and was on target with all my projects, and had them prioritized accordingly.  To say that I was blindsided is a BIG understatement.

Of course, the victors write the history books, so if you ask them, they will probably say that I was warned, that we discussed issues, etc., but that's simply not true.  We had numerous discussions where I provided updates on my work, but that's normal day-to-day business.  If management doesn't provide any feedback, warnings, etc., then they can't claim that issues were discussed in the context of "performance".  There's just no way that I "should have known".

Finally, the position that I applied for and held was 'System Administrator', but the newly advertised position is for a 'System Administrator III', and it includes this interesting sentence: "Seeks formal and informal performance assessments, including performance versus expectations and  goals, behaviors, and leadership potential."  Aside from being an awkwardly constructed sentence, it seems to imply that employer feedback is primarily the responsibility of the employee.  Management seems to be trying to absolve themselves of any responsibility to *manage* and correct employees when they need it.  That's very disappointing.

And I was certainly willing to learn and grow, but I was not given the opportunity.

I may sound like a disgruntled employee - and I am - but everything is true and factually accurate.  Thorne is a good company with a good mission and a lot of potential, and there are a lot of great people, and I really enjoyed working there and was looking forward to contributing more.  But there are some toxic corners with poor leaders that need to be cleaned up.  IT leadership is one of them.

It really is difficult to rate this company. There are many upsides to working for Thorne. But, there are a few (really, just a few) critical challenges that it needs address if it wishes to be successful in the long run. 

On the upside:
The company has some of the best minds in the supplement industry and its products are top tier. There are very few companies in the supplement world that produce products that can compete with Thorne's. 

Because of these products, the majority of the people that work for Thorne believe that what they do matters and their work ethic proves this out. They especially love receiving testimonials how Thorne's products have positively impacted their customer's lives.

Additionally, Thorne has experienced unprecedented growth. This is due the performance as well as its increased market exposure. It is poised to continue to grow in market presence as it maintains its current relationships and broadens its market.

Areas to improve:
Because of its rapid growth, there are a lot of demands on Production personnel. Overtime has become the norm, not the exception. This is difficult on employees that were promised a 4/10 schedule, but are routinely requested to a work 5/10 schedule. As a result Work/Life Balance is out of whack.

Growth has also placed a pinch on its leadership team. The company needs to grow/improve the performance of its current leadership (much of it homegrown) and (where needed) supplement with outside talent that possesses solid experience in the supplement and/or pharma industries.

The company should also prepare for the future by screening for employees that have advanced technical and mechanical aptitude. Process automation and standardization should be valued over people power to get things done.

I was so excited to join Thorne Research with their promises of a family environment and opportunities for growth. The pay is great, they have company paid benefits, you get free supplements every month, and everyone seemed so nice. Reality: this was by far the pettiest work environment I have ever worked in, it reminded me of a high school. They always say ""if it seems too good to be true, it usually is". Everyone is so nice to your face but they will sit and wait for when you make one mistake so they could hurry up and tell a higher up to get brownie points. Everyone is out for themselves and they wouldn't hesitate to throw you under the bus to try and look good in front of the supervisors. 

I don't know how they are getting away with how they are handling the pandemic. They are forcing people to get vaccinated or they will fire you. They segregate the vaccinated and unvaccinated by forcing the unvaccinated people to wear a different colored lanyard, a different colored bracelet everyday so everyone knows you had your temperature taken when you arrived and a different colored badge. They make it to where you can look at someone and tell their vaccination status. You won't be able to participate in any of the fun events they throw if you are unvaccinated. They will make a HUGE deal about it. If you are unvaccinated and work in an office setting, be prepared to have your coworkers talking behind your back. If you aren't submissive to their ideologies, they will find a reason to fire you. You wouldn't believe the things I overheard while working in the office. Don't get sucked in with their promise of great pay and family environment. No one is happy working here. 

This company states they promote from within but they really don’t, and if they do it’s incompetent people they put in as leads and managers, they are afraid to fire employees that don’t do their jobs. If applying for a different position within the company 9 out of 10 times you won’t even get an interview for said position and the role will be filled with a less qualified person. Very frustrating place to work, laziness on every shift. If you are a dedicated hard worker YOU WILL GET FRUSTRATED on how things are handled here. Carpet walkers don’t care about production or warehouse employees, and work the good workers to death till they quit. They offer “free” health insurance but then you find out the deductible is INSANE. Forget if you have to have insurance for a family. I’ve seen one employee quit over the high cost of $600 a check to pay for the family insurance. Do yourself a favor and keep looking seriously. They look for bodies to fill roles and don’t pay the current employees what they want/deserve to move up. Very high turnover in a lot of departments. 
You need to start listening to your good workers and really start to promote from within especially if they have experience in multiple roles in the company or in experience fit for the job they are applying for. Stop just hiring bodies to fill roles put the time and effort into training current ones and get rid of the slackers. Carpet walkers are so far out of touch with what goes on in both production and warehouse it’s laughable. All you care about is deadlines and goals causing good employees to quit on you. Get out from behind your cubicles! 



So basically long story short, I was required to bring my company computer home every night. (If you are a salaried employee, be prepared to have no work life balance). I put my company computer in the back of my vehicle so I wouldn’t forget it the next day of work.  Someone broke into my vehicle, that was parked right in front of my house, in my driveway, and stole all of my company equipment. When I notified my boss of this, the first thing out of her mouth was “omg do you know how much this is going to cost the company?” and “Now we have to order a new laptop and re-download all of our programs”. She never once asked me if I was okay after I had just realized someone robbed me. She went on and on about how I shouldn’t have been “so careless”. I had to speak to police and file a police report over the situation. I then had to work the entire day shaken up over knowing someone broke into my vehicle and went through my things. My boss called me into her office at 4:30 PM after making me work all day and terminated me saying I shouldn’t have been “so careless” and “naive”. I have never worked for such a money hungry company with no concern for their employees. RUN. 

Not a good place to work very bias an alot of favoritism is shown to people who click together. Shift lead do nothimg to help with wrong beside on there phone so videos to other employees but say it for work. Watch them fall asleep at desk when in meetings. Try to micro manage your breaks but take 45 to an hr themselves constantly. Watch as the owner comes in the building walk pass some people an wont even speak but get to the next crowd an does believe that your  job is in front of your family. Sent an email out as he referred to his employees as as folks when they did not show up due to a tornado watch or warning at the time. Constant termination of people for things you wouldn't believe. Had people move from there original location to SC only to be fired in the last few months of contracts an any money given had to be paid back. Its so much nonsense you could go on for weeks talking about the unjust favoritism

It was all good when I first started but as time went by I start to see how they really operate. Would not recommend working here unless you like to be micromanaged, like having consistent down time, being constantly told what to do like your dumb, no flexibility, don’t care about your personal life or when something major happens in your life. Also upper management does not care about bottom line workers no matter how they try to make it seem that way . The turnover rate is very high, people get fired for no reason at all without getting a second chance basically if the lead don’t like you your gone. Maintenance treat you like you don’t know anything when it’s their job to fix things. Training is nonexistent or not very good. Very hard to get an advancement unless you have it good with the people that they think matters. No diversity in upper levels. I can go on and on but I will not give this company any more of my time and energy.

A typical day started with not stop telephone calls. I was required to provide a wide variety of information on products.  Provide exceptional customer service to clients.  Process orders quickly and correctly.  Ability to find solutions to issues that arise with customers.
Record information and concerns customers had and relay to proper departments.  Follow up in a timely manner to any issue or questions clients had concerns with.
I worked with a strong customer service team always ready to help.
Our team had a great working and personal relationship.
The most enjoyable park of may job was having a highly satisfied customer and creating a loyal clientele.

If you are applying for a role in the Safety Department please understand that you will be working for a man who has below average communication skills and limited emotional intelligence. The work structure is disorganized and unpredictable. If you are looking for a manager that shows transparency and accountability this is not the place for you. 

However, when it came to working at Thorne I would always say “it’s the people who keep me here” From day 1 it seemed almost everyone said hello in the hallway or in and out of entrance. I made numerous connections and friends working at Thorne, the benefits are above average and before I left I could tell the company was starting to focus on improving mindfulness and stress management skills. 

Im only one person so I would encourage you to ask your potential future employer for THEIR references before accepting an offer. 

Title says it all. They do pay good for sure but I really do wish that a better communication between workers, managers and supervisors happen. 

Because of terrible scheduling in the production area, workers always worry about if they're getting their days off or not for the week. Managers/supervisors can literally tell you (with no fair enough number of days notice) that you have to work 5 or 6 days on a certain week. Thus, making work and life balance a wishful thinking. 

Training is weak. You would have to learn by yourself each day most of the time. Trainers are there but they cannot give enough focus on training since its always short-staffed. 

This is for the production area. 



Top Job Titles	Average Salary
Operator 1 salary reported	$22.13 per hour
Sanitation worker 3 salaries reported	$19.75 per hour
Packaging operator 1 salary reported	$19.00 per hour
Shipping and receiving clerk 7 salaries reported	$20.00 per hour
Security guard 1 salary reported	$17.50 per hour

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